Question 1

Several factors can accelerate the need for a company to make business improvement processes.What is the most obvious factor?

Accepted Answer

A)  market shifts
B)  technology
C)  discoveries
D)  bottleneckingE) C) and D)
F) B) and D)

Question 2

What is the process of learning from ecosystems and adapting their characteristics to human and organization situations?

Accepted Answer

A)  data collection
B)  artificial intelligence
C)  biomimicry
D)  intelligent systemE) B) and D)
F) A) and C)

Question 3

Examples of dynamic processes include running payroll, calculating taxes, and creating financial statements.

Accepted Answer

A) True 
 B)False

Question 4

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

Accepted Answer

A)  customer-facing processes
B)  business-facing processes
C)  industry-specific customer-facing processes
D)  All of these are correct.E) All of the above
F) A) and B)

Question 5

Which of the following is not included as part of a benchmark?

Accepted Answer

A)  Benchmarks help assess how an MIS project performs over time.
B)  When measured against MIS projects, benchmarks can provide feedback so managers can control the system.
C)  Benchmarks help to establish baseline values the system seeks to attain.
D)  All of these are correct.E) A) and D)
F) None of the above

Question 6

Review the following list of key terms and determine which one typically occurs during strategic business process improvement.

Accepted Answer

A)  automation
B)  streamlining
C)  reengineering
D)  improvementE) A) and D)
F) A) and C)

Question 7

Which of the following is a customer-facing process?

Accepted Answer

A)  communicating with customers
B)  strategic goal setting
C)  providing performance feedback and rewards
D)  purchasing raw materialsE) A) and D)
F) A) and C)

Question 8

A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

Accepted Answer

A) True 
 B)False

Question 9

What types of business decisions would an EIS use AI for?

Accepted Answer

A)  semistructured decisions
B)  multistructured decisions
C)  structured decisions
D)  unstructured decisionsE) A) and B)
F) A) and D)

Question 10

A project is a temporary activity a company undertakes to create a unique product, service, or result.

Accepted Answer

A) True 
 B)False

Question 11

A Business Process Model and Notation (BPMN) flow is anything that happens during the course of a business process.An event is represented by a circle in a business process model.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?

Accepted Answer

A)  customer satisfaction
B)  usability
C)  conversion rates
D)  financialE) B) and C)
F) B) and D)

Question 13

A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure.Which type of metrics do they focus on?

Accepted Answer

A)  effectiveness MIS metrics
B)  efficiency MIS metrics
C)  endurance MIS metrics
D)  product sales metricsE) C) and D)
F) A) and D)

Question 14

Which of the following is considered the output in the systems thinking example of a TPS?

Accepted Answer

A)  CRUD
B)  calculate
C)  reports
D)  source documentE) All of the above
F) A) and C)

Question 15

Digital dashboards offer consolidation, drill-down, and slice-and-dice capabilities.

Accepted Answer

A) True 
 B)False

Question 16

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors.Which of the following represents a key performance indicator?

Accepted Answer

A)  create high-quality products
B)  reduce product costs
C)  percentage of help desk calls answered in the first minute
D)  hire the best business professionalsE) B) and C)
F) A) and D)

Question 17

The proportion of the market that a firm captures is called market share.

Accepted Answer

A) True 
 B)False

Question 18

Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects.

Accepted Answer

Metrics are measurements that evaluate r...

Question 19

A dynamic process is continuously changing and provides business solutions to ever-changing business operations.

Accepted Answer

A) True 
 B)False

Question 20

Augmented reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Accepted Answer

A) True 
 B)False

Exam 2: Decisions and Processes: Value Driven Business

Augmented reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

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Which of the following is a customer-facing process?

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A Business Process Model and Notation (BPMN) flow is anything that happens during the course of a business process.An event is represented by a circle in a business process model.

Correct AnswerverifiedShow Answer

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

Correct AnswerverifiedShow Answer

What types of business decisions would an EIS use AI for?

Correct AnswerverifiedShow Answer

Several factors can accelerate the need for a company to make business improvement processes.What is the most obvious factor?

Correct AnswerverifiedShow Answer

Review the following list of key terms and determine which one typically occurs during strategic business process improvement.

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A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

Correct AnswerverifiedShow Answer

A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure.Which type of metrics do they focus on?

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A project is a temporary activity a company undertakes to create a unique product, service, or result.

Correct AnswerverifiedShow Answer

What is the process of learning from ecosystems and adapting their characteristics to human and organization situations?

Correct AnswerverifiedShow Answer

Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects.

Correct AnswerverifiedMetrics are measurements that evaluate r...View AnswerShow Answer

The proportion of the market that a firm captures is called market share.

Correct AnswerverifiedShow Answer

Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?

Correct AnswerverifiedShow Answer

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors.Which of the following represents a key performance indicator?

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A dynamic process is continuously changing and provides business solutions to ever-changing business operations.

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Which of the following is not included as part of a benchmark?

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Which of the following is considered the output in the systems thinking example of a TPS?

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Examples of dynamic processes include running payroll, calculating taxes, and creating financial statements.

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Digital dashboards offer consolidation, drill-down, and slice-and-dice capabilities.

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Metrics are measurements that evaluate r...
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