Question 1

When evaluating the six-step decision-making process, what occurs during the solution selection step?

Accepted Answer

A)  The process will begin again if the decisions made were incorrect.
B)  definition of the problem as clearly and precisely as possible
C)  details of every solution possible including ideas that seem far fetched
D)  The solution that best solves the problem is selected.E) None of the above
F) A) and D)

Question 2

What is the difference between the As-Is process model and the To-Be process model?

Accepted Answer

A)  The As-Is process model begins with what the process problem is, and the To-Be process model displays how the problem will be solved.
B)  The process models are not related.
C)  Both process models determine when to solve the problem.
D)  The As-Is process model begins with where to implement the solution, and the To-Be process model displays why the problem needs to be fixed.E) A) and B)
F) All of the above

Question 3

Which of the following key terms represents the types of decisions made at the operational, managerial, and strategic levels of a company?

Accepted Answer

A)  structured decisions
B)  unstructured decisions
C)  semistructured decisions
D)  All of these are correct.E) C) and D)
F) A) and B)

Question 4

CFSs and KPIs are the two core metrics used within a business to track progress or success.What is the relationship between CSFs and KPIs?

Accepted Answer

A)  CFSs are business strategy elements where KPIs measure the progress of the CFSs.
B)  CFSs build the business environment where KPIs explain how to build the CFSs.
C)  KPIs are used first where CFSs are applied after.
D)  KPIs promote employees on their performance level where CFSs demote employees based on their performance level.E) A) and B)
F) All of the above

Question 5

What is a workflow control system?

Accepted Answer

A)  monitors processes to ensure tasks, activities, and responsibilities are executed as specified
B)  includes the tasks, activities, and responsibilities required to execute each step in a business process
C)  attempts to understand and measure the current process and make performance improvements accordingly
D)  All of these are correct.E) A) and B)
F) A) and D)

Question 6

At the operational level, employees develop, control, and maintain core business activities required to run the day-to-day operations.

Accepted Answer

A) True 
 B)False

Question 7

Sensitivity analysis, what-if analysis, optimization analysis, and market basket analysis are the common DSS analysis techniques.

Accepted Answer

A) True 
 B)False

Question 8

A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is considered the process in the systems thinking example of a DSS?

Accepted Answer

A)  TPS
B)  optimization
C)  forecasts
D)  simulationE) A) and B)
F) A) and C)

Question 10

Which process attempts to understand and measure the current process and make improvements?

Accepted Answer

A)  business process mapping
B)  business process reengineering
C)  business process improvement
D)  business process modelE) All of the above
F) None of the above

Question 11

What is augmented reality?

Accepted Answer

A)  the viewing of the physical world with computer-generated layers of information added to it
B)  a wearable computer with an optical head-mounted display (OHM
D)  
C)  uses technology allowing humans to interact with a computer through bodily sensations and movements
D)  a work environment that is not located in any one physical spaceE) B) and C)
F) A) and D)

Question 12

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

A)  critical success factors (CSFs) 
B)  benchmarking metrics
C)  business process reengineering (BPR) 
D)  decision support interfaces (DSI) E) A) and C)
F) None of the above

Question 13

What are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements?

Accepted Answer

A)  Operational business processes.
B)  Managerial business processes.
C)  Strategic business processes.
D)  Success business processes.E) A) and B)
F) A) and C)

Question 14

A Business Process Model and Notation (BPMN) event is a task in a business process.

Accepted Answer

A) True 
 B)False

Question 15

Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, while effectiveness MIS metrics focus on _________.

Accepted Answer

A)  understanding how successful a firm is at achieving its goals and objectives
B)  analyzing if a firm is doing the right things
C)  setting the right goals and ensuring they are accomplished
D)  All of these are correct.E) C) and D)
F) All of the above

Question 16

Which of the following represents the structure of a typical organization?

Accepted Answer

A)  flat line
B)  pyramid
C)  circle
D)  cubeE) A) and D)
F) B) and C)

Question 17

Return on investment indicates the earning power of a project.

Accepted Answer

A) True 
 B)False

Question 18

A Business Process Model and Notation (BPMN) gateway is used to control the flow of a process.

Accepted Answer

A) True 
 B)False

Question 19

When considering the 5 steps of the order-to-delivery business process, creating campaigns and checking inventory are included in which step?

Accepted Answer

A)  Step 4 - Sales
B)  Step 1 - Marketing
C)  Step 3 - Operations management
D)  Step 2 - Customer serviceE) A) and D)
F) B) and C)

Question 20

Mutation is a mathematical method of handling imprecise or subjective information.

Accepted Answer

A) True 
 B)False

Exam 2: Decisions and Processes: Value Driven Business

Which of the following key terms represents the types of decisions made at the operational, managerial, and strategic levels of a company?

Correct AnswerverifiedShow Answer

A Business Process Model and Notation (BPMN) gateway is used to control the flow of a process.

Correct AnswerverifiedShow Answer

A Business Process Model and Notation (BPMN) event is a task in a business process.

Correct AnswerverifiedShow Answer

Which process attempts to understand and measure the current process and make improvements?

Correct AnswerverifiedShow Answer

When evaluating the six-step decision-making process, what occurs during the solution selection step?

Correct AnswerverifiedShow Answer

When considering the 5 steps of the order-to-delivery business process, creating campaigns and checking inventory are included in which step?

Correct AnswerverifiedShow Answer

CFSs and KPIs are the two core metrics used within a business to track progress or success.What is the relationship between CSFs and KPIs?

Correct AnswerverifiedShow Answer

A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

Correct AnswerverifiedShow Answer

Return on investment indicates the earning power of a project.

Correct AnswerverifiedShow Answer

What is a workflow control system?

Correct AnswerverifiedShow Answer

At the operational level, employees develop, control, and maintain core business activities required to run the day-to-day operations.

Correct AnswerverifiedShow Answer

What is the analysis and redesign of workflow within and between enterprises?

Correct AnswerverifiedShow Answer

Which of the following represents the structure of a typical organization?

Correct AnswerverifiedShow Answer

Mutation is a mathematical method of handling imprecise or subjective information.

Correct AnswerverifiedShow Answer

Sensitivity analysis, what-if analysis, optimization analysis, and market basket analysis are the common DSS analysis techniques.

Correct AnswerverifiedShow Answer

What is augmented reality?

Correct AnswerverifiedShow Answer

Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, while effectiveness MIS metrics focus on _________.

Correct AnswerverifiedShow Answer

What is the difference between the As-Is process model and the To-Be process model?

Correct AnswerverifiedShow Answer

Which of the following is considered the process in the systems thinking example of a DSS?

Correct AnswerverifiedShow Answer

What are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements?

Correct AnswerverifiedShow Answer

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