FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 2: Decision and Processes: Value Driven Business

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 81

Multiple Choice

Review LaterAdd Note

Review Later

Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors.Which of the following represents a key performance indicator?

A) Creation of high-quality products
B) Reduction of product costs
C) Percentage of help desk calls answered in the first minute
D) Hiring the best business professionals

E) None of the above
F) B) and C)

Correct Answer

verified

Show Answer

Question 82

Multiple Choice

Review LaterAdd Note

Review Later

What types of metrics measure customer satisfaction?

A) Efficiency MIS metrics
B) Effectiveness MIS metrics
C) Both efficiency and effectiveness MIS metrics
D) Both ROI and market share

E) B) and D)
F) B) and C)

Correct Answer

verified

Show Answer

Question 83

Multiple Choice

Review LaterAdd Note

What is the point when resources reach full capacity and cannot handle any additional demands?

What would a company like eBay or Amazon be constantly benchmarking?

Situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision, are considered ______________ decisions.

What must managers be able to do to compete in today's global marketplace?

Which of the following represents business processes you would find in the human resources department?

___________ MIS metrics measure the performance of the IT system itself, including throughput, speed, and availability.

What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?

Van Lines Inc.is a large corporation operating in all 50 states.Jim Poulous is the regional manager overseeing the western division, which includes Utah, Colorado, Idaho, Montana, Wyoming, and Nevada.Jim receives data from his managers in each state, which he loads into his digital dashboard for analysis of his entire western division.What digital dashboard capability is Jim primarily using?

A _____________ is a temporary activity a company undertakes to create a unique product, service, or result.

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?

Sears department stores used to plant employees in competitor stores to perform research and analysis.Recently, the company implemented a system that can search competitor websites and provide comparisons of price, promotions, and availability, and the system is saving time, money, and resources.What type of system did Sears implement?

When evaluating the six-step decision making process, what occurs during the solution test step?

What is the flow that a systems thinking approach using a TPS would follow?

Redundancy occurs when a task or activity is never repeated.

Business processes should never drive MIS choices and should be based on business strategies and goals.

Changing business processes with MIS outlines how to improve the three levels of business processes, which include operational, managerial, and strategic.From operational to strategic, what are the three major improvement strategies that the author describes?

Which of the following would create transactional information?