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Which four elements are included in systems thinking?


A) Output, process, feedback, and accounting.
B) Process, output, operations, and accounting.
C) Input, process, output, and feedback.
D) Input, output, sales, and feedback.

E) C) and D)
F) B) and C)

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A ____________ is the confirmation or validation of an event or object.

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Porter has identified three _________ business strategies for entering a new market: (1) broad cost leadership, (2) broad differentiation, and (3) focused strategy.

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The department within a company that records, measures, and reports monetary transactions is called _______________.


A) Accounting.
B) Marketing.
C) Finance.
D) Operations Management.

E) None of the above
F) A) and B)

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Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's Five Forces Model.Which of the following represents buyer power in the soft-drink industry?


A) Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases.
B) Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store.
C) Zevia Natural Diet Soda begins selling directly over the Internet.
D) Vitamin water, fruit juice, coffee.

E) B) and D)
F) All of the above

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If you were thinking about an oven as a system, which of the following represents the output?


A) The uncooked food.
B) The cooked food.
C) A light indicating that the oven has reached the preheated temperature.
D) The oven running at 350 degrees for 20 minutes.

E) B) and C)
F) A) and C)

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With the Five Forces Model, companies should watch the forces in the market.If the forces are strong, competition generally increases, and if the forces are weak, competition typically decreases.

A) True
B) False

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Rivalry among existing competitors is __________ when competition is fierce in a market and low when competitors are more complacent.

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Information technology can enable departments to more efficiently and effectively perform their core _____________.


A) Facts.
B) Feedback mechanisms.
C) Business operations.
D) Media issues.

E) A) and D)
F) B) and C)

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Successful companies today operate cross-functionally, integrating the operations of all departments.

A) True
B) False

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A standardized set of activities that accomplish a specific task is called a supply chain component.

A) True
B) False

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Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals.Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day.Which of the following is an example of a piece of data Cheryl would be using to successfully perform her job?


A) Craig Newmark is customer number 15467.
B) Compare the costs of supplies, including energy, over the last five years to determine the best-selling product by month.
C) Best-selling product by day.
D) Best-selling product changes when Tony, the best baker, is working.

E) None of the above
F) C) and D)

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When evaluating the value chain, which of the following is included in the support value activities?


A) Inbound activities.
B) Marketing and sales.
C) Firm infrastructure.
D) Finance and sales.

E) A) and D)
F) A) and B)

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Which of the following represents a company in a supply chain?


A) Customer and competitor.
B) Supplier and competitor.
C) Knowledge worker and supplier.
D) Supplier and customer.

E) None of the above
F) C) and D)

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If you were thinking about a home theater system, which of the following represents the feedback?


A) The DVD player, DVD movie, speakers, TV, and electricity.
B) Playing the movie, including the audio, through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play, pause, rewind, or fast forward.

E) A) and B)
F) A) and C)

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Focused strategies concentrate on either cost leadership or ___________.

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The __________ management department in a company manages the process of converting or transforming of resources into goods or services.

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Which of the following provides an example of information?


A) Who is customer number 12345XX?
B) What is product number 12345XX?
C) What customer number is Bob Smith?
D) What is my worst-selling product?

E) All of the above
F) None of the above

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Imagine you are creating a new product to sell in an up-and-coming market.Which of the following statements indicates that it would be easy for you as the new entrants to compete in this market?


A) The threat of new entrants force is high in the up-and-coming market.
B) The threat of new entrants force is low in the up-and-coming market.
C) The threat of new entrants force is impossible to define in the up-and-coming market.
D) All of these, depending on the time of year.

E) None of the above
F) C) and D)

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Porter's Five Forces Model outlines the process for a sales strategy.

A) True
B) False

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