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What is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house?


A) Insourcing
B) Outsourcing
C) Business process outsourcing
D) Offshore outsourcing

E) A) and C)
F) None of the above

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Which of the following is an outsourcing challenge caused by contract length?


A) Difficulties in getting out of a contract
B) Problems in foreseeing future issues
C) Problems in reforming an internal IT department
D) All of these

E) B) and D)
F) B) and C)

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What is a graphical network model that depicts a project's tasks and the relationships between those tasks?


A) Gantt chart
B) PERT chart
C) Dependency
D) All of these

E) B) and C)
F) All of the above

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The many benefits associated with outsourcing include which of the following?


A) Increased quality and efficiency of a process, service, or function.
B) Reduced operating expenses.
C) Avoiding costly outlay of capital funds.
D) All are benefits associated with outsourcing.

E) A) and C)
F) B) and D)

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Designing the IT infrastructure typically occurs during the design phase.

A) True
B) False

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Project milestones are any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project.

A) True
B) False

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Project ____________ is a formal, approved document that manages and controls project execution.

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What is the logical relationship that exists between the project tasks, or between a project task and a milestone?


A) Resource
B) Task
C) Dependency
D) Activity

E) None of the above
F) A) and B)

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All of the following are challenges of outsourcing, except:


A) Contract length
B) Competitive edge
C) Confidentiality
D) Multisourcing

E) A) and B)
F) A) and C)

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What is the implementation phase in the SDLC?


A) Involves establishing a high-level plan of the intended project and determining project goals
B) Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system
C) Involves describing the desired features and operations of the system
D) Involves placing the system into production and proving user documentation so users can begin to perform actual business operations with the system

E) A) and D)
F) B) and C)

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The R in the SMART criteria for successful objective creation stands for _________.

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Who is a project manager?


A) An individual who is knowledge and skilled in project activities.
B) An individual who sets up measurable and tangible goals.
C) An individual who funds the project.
D) An individual who is an expert in project planning and management.

E) A) and B)
F) C) and D)

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__________ chart is a simple bar chart that depicts project tasks against a calendar.

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Explain the business benefits of outsourcing.

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Increased quality and efficiency, reduce...

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What do SMART criteria for successful objective creation include?


A) Specific, metrics, agreed upon, real, time valued
B) Specific, measurable, agreed upon, realistic, time framed
C) Specific, measurable, accurate, real, time valued
D) Specific, metrics, agreed upon, realistic, time framed

E) All of the above
F) A) and C)

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Project _________ defines the work that must be completed to deliver a product with the specified features and functions.

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Which of the following is the most likely reason why companies outsource?


A) Tap outside sources of expertise
B) Concentrate resources on core business
C) Reduce headcount and related expenses
D) Better manage the costs of internal processes

E) B) and C)
F) A) and C)

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Which of the following is not the responsibility of a change control board?


A) Controlling the change requests
B) Approving the change requests
C) Rejecting the change requests
D) Managing the projects

E) B) and D)
F) A) and D)

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What is the most important part of the project plan?


A) Gantt chart
B) Specification
C) Communication
D) None of these

E) A) and B)
F) A) and C)

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Describe the seven phases of the systems development life cycle.

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The seven phases in the SDLC include the...

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