Question 1

Procurement is the purchasing of goods and services to meet the needs of the supply chain.

Accepted Answer

A) True 
 B)False

Question 2

Balanced scorecard is a management system,as well as a measurement system,that a firm uses to translate business strategies into executable tasks.

Accepted Answer

A) True 
 B)False

Question 3

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Accepted Answer

A)   Supply chain event management
B)   Selling chain management
C)   Collaborative engineering
D)   Collaborative demand planningE) B) and C)
F) A) and C)

Question 4

Radio-frequency identification (RFID)uses electronic tags and labels to identify objects wirelessly over short distances.

Accepted Answer

A) True 
 B)False

Question 5

Which activities do production and materials management components perform?

Accepted Answer

A)   Track employee information including payroll,benefits,compensation,performance assessment,and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities
B)   Handle the various aspects of production planning and execution such as demand forecasting,production scheduling,job cost accounting,and quality control
C)   Manage accounting data and financial processes within the enterprise with functions such as general ledger,accounts payable,accounts receivable,budgeting,and asset management
D)   None of these choicesE) B) and D)
F) C) and D)

Question 6

Selling chain management applies technology to the activities in the order life cycle from inquiry to sale.

Accepted Answer

A) True 
 B)False

Question 7

A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 8

The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants.

Accepted Answer

A) True 
 B)False

Question 9

Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

Accepted Answer

A) True 
 B)False

Question 10

Identify the core and extended areas of enterprise resource planning.

Accepted Answer

Enterprise resource planning (ERP)integr...

Question 11

What is interactive voice response (IVR) ?

Accepted Answer

A)   Automatically dials outbound calls and when someone answers,the call is forwarded to an available agent
B)   Directs customers to use touch-tone phones or keywords to navigate or provide information
C)   A phone switch routes inbound calls to available agents
D)   All of these choicesE) B) and D)
F) B) and C)

Question 12

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing,sales,finance,manufacturing,and distribution-and between firms.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A)   Plan
B)   Source
C)   Analyze
D)   DeliverE) B) and C)
F) A) and B)

Question 14

In the basic supply chain,return refers to prepare to manage all resources required to meet demands.

Accepted Answer

A) True 
 B)False

Question 15

Eprocurement is the business-to-business (B2B)online purchase and sale of supplies and services.

Accepted Answer

A) True 
 B)False

Question 16

A drone is an unmanned aircraft that can fly autonomously,or without a human.Amazon.com is piloting drone aircraft for package deliveries.

Accepted Answer

A) True 
 B)False

Question 17

Who are the primary users of ERP systems?

Accepted Answer

A)   Sales,marketing,customer service
B)   Accounting,finance,logistics,and production
C)   Customers,resellers,partners,suppliers,and distributors
D)   All of these choicesE) A) and B)
F) A) and D)

Question 18

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Accepted Answer

A)   Accounting
B)   CRM
C)   Sales
D)   Human resourcesE) All of the above
F) B) and C)

Question 20

What can effective and efficient supply chain management systems enable an organization to accomplish?

Accepted Answer

A)   Increase the power of its buyers
B)   Increase its supplier power
C)   Increase switching costs to increase the threat of substitute products or services
D)   All of these choicesE) B) and D)
F) A) and B)

Exam 8: Enterprise Applications: Business Communications

Which of the following is not one of the five basic components of supply chain management?

Correct AnswerverifiedShow Answer

Eprocurement is the business-to-business (B2B)online purchase and sale of supplies and services.

Correct AnswerverifiedShow Answer

A drone is an unmanned aircraft that can fly autonomously,or without a human.Amazon.com is piloting drone aircraft for package deliveries.

Correct AnswerverifiedShow Answer

The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants.

Correct AnswerverifiedShow Answer

In the basic supply chain,return refers to prepare to manage all resources required to meet demands.

Correct AnswerverifiedShow Answer

Balanced scorecard is a management system,as well as a measurement system,that a firm uses to translate business strategies into executable tasks.

Correct AnswerverifiedShow Answer

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

Correct AnswerverifiedShow Answer

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Correct AnswerverifiedShow Answer

What is interactive voice response (IVR) ?

Correct AnswerverifiedShow Answer

Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.

Correct AnswerverifiedShow Answer

A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Correct AnswerverifiedShow Answer

What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?

Correct AnswerverifiedShow Answer

Selling chain management applies technology to the activities in the order life cycle from inquiry to sale.

Correct AnswerverifiedShow Answer

What can effective and efficient supply chain management systems enable an organization to accomplish?

Correct AnswerverifiedShow Answer

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing,sales,finance,manufacturing,and distribution-and between firms.

Correct AnswerverifiedShow Answer

Identify the core and extended areas of enterprise resource planning.

Correct AnswerverifiedEnterprise resource planning (ERP)integr...View AnswerShow Answer

Radio-frequency identification (RFID)uses electronic tags and labels to identify objects wirelessly over short distances.

Correct AnswerverifiedShow Answer

Which activities do production and materials management components perform?

Correct AnswerverifiedShow Answer

Procurement is the purchasing of goods and services to meet the needs of the supply chain.

Correct AnswerverifiedShow Answer

Who are the primary users of ERP systems?

Correct AnswerverifiedShow Answer

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Enterprise resource planning (ERP)integr...
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