Question 1

What modifies existing software according to the business's or user's requirements?

Accepted Answer

A)   Software customization
B)   Data integration
C)   Elogistics
D)   EprocurementE) A) and D)
F) A) and C)

Question 2

RFID supports logistics.

Accepted Answer

A) True 
 B)False

Question 3

What is RFID?

Accepted Answer

A)   A process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model
B)   Uses electronic tags and labels to identify objects wirelessly over short distances
C)   Unmanned aircraft that can fly autonomously,or without a human
D)   Focus on creating artificial intelligence devices that can move and react to sensory inputE) All of the above
F) B) and D)

Question 4

What are several different types of software that sit between and provide connectivity for two or more software applications?

Accepted Answer

A)   Enterprise systems
B)   Enterprise application integration
C)   Middleware
D)   Enterprise application integration middlewareE) A) and B)
F) None of the above

Question 5

What is increasing the value of the sale?

Accepted Answer

A)   Cross-selling
B)   Up-selling
C)   Campaign management system
D)   Customer service and supportE) A) and B)
F) B) and D)

Question 6

Uplift modeling gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 7

Employee relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Accepted Answer

A) True 
 B)False

Question 8

RFID uses electronic tags and labels to identify objects wirelessly over short distances.

Accepted Answer

A) True 
 B)False

Question 9

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 10

What is customer relationship management (CRM) ?

Accepted Answer

A)   The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
B)   Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprise-wide information about all business operations
C)   A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
D)   Connects the plans,methods,and tools aimed at integrating separate enterprise systemE) B) and C)
F) A) and B)

Question 11

Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent.

Accepted Answer

A) True 
 B)False

Question 12

CRM predicting technologies help organizations identify their customers across other applications.

Accepted Answer

A) True 
 B)False

Question 13

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A)   Plan
B)   Source
C)   Sale
D)   DeliverE) All of the above
F) A) and B)

Question 15

What is a back order?

Accepted Answer

A)   An unfilled customer order for a product that is out of stock
B)   The time it takes to manufacture a product and deliver it to the retailer
C)   The agreed upon time between the purchase of a product and the delivery of the product
D)   The frequency of inventory replacementE) B) and C)
F) B) and D)

Question 16

Call scripting occurs when a customer service representative's answers customer inquiries and solves problems by email and IMing.

Accepted Answer

A) True 
 B)False

Question 17

What is an application integration?

Accepted Answer

A)   The integration of a company's existing management information systems
B)   The integration of data from multiple sources,which provides a unified view of all data
C)   Sends information entered into a given system automatically to all downstream systems and processes
D)   Sends information entered into a given system automatically to all upstream systems and processesE) B) and C)
F) A) and B)

Question 18

Uplift modeling is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Accepted Answer

A) True 
 B)False

Question 19

What is supply chain visibility?

Accepted Answer

A)   The ability to view all areas up and down the supply chain in real time
B)   Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
C)   Ensures supply chain cohesion by automating the different activities of the supply chain
D)   Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chainE) A) and D)
F) B) and C)

Question 20

What is the bullwhip effect?

Accepted Answer

A)   The ability to view all areas up and down the supply chain in real time
B)   Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
C)   Ensures supply chain cohesion by automating the different activities of the supply chain
D)   Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chainE) B) and C)
F) C) and D)

Exam 8: Enterprise Applications: Business Communications

What is customer relationship management (CRM) ?

Correct AnswerverifiedShow Answer

What is supply chain visibility?

Correct AnswerverifiedShow Answer

RFID supports logistics.

Correct AnswerverifiedShow Answer

CRM predicting technologies help organizations identify their customers across other applications.

Correct AnswerverifiedShow Answer

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Correct AnswerverifiedShow Answer

RFID uses electronic tags and labels to identify objects wirelessly over short distances.

Correct AnswerverifiedShow Answer

What is an application integration?

Correct AnswerverifiedShow Answer

What are several different types of software that sit between and provide connectivity for two or more software applications?

Correct AnswerverifiedShow Answer

Uplift modeling gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Correct AnswerverifiedShow Answer

Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent.

Correct AnswerverifiedShow Answer

What modifies existing software according to the business's or user's requirements?

Correct AnswerverifiedShow Answer

What is increasing the value of the sale?

Correct AnswerverifiedShow Answer

What is a back order?

Correct AnswerverifiedShow Answer

Call scripting occurs when a customer service representative's answers customer inquiries and solves problems by email and IMing.

Correct AnswerverifiedShow Answer

Uplift modeling is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Correct AnswerverifiedShow Answer

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Correct AnswerverifiedShow Answer

Which of the following is not one of the five basic components of supply chain management?

Correct AnswerverifiedShow Answer

What is the bullwhip effect?

Correct AnswerverifiedShow Answer

What is RFID?

Correct AnswerverifiedShow Answer

Employee relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Correct AnswerverifiedShow Answer

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