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Exam 13: Leadership: Power and Negotiation

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Question 71

True/False

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Compromise is the most common form of conflict resolution, whereby each party's losses are offset by gains and vice versa.

A) True
B) False

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Question 72

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Collaboration is seen as a win-win form of conflict resolution.

A) True
B) False

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Question 73

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Which style of conflict resolution is most likely to result in an unfavorable result for everyone?

Which conflict resolution style occurs most often when one party has high levels of organizational power and can use legitimate or coercive power to settle the conflict?

Organizational factors that are most likely to increase politics include all of the following except:

Rebecca is the head of the English department at Springfield High School. She believes that children will absorb and retain more information if they are taken on educational tours and field trips, but the school's rules and policies do not encourage such activities. Rebecca feels her endeavor to improve the children's education is being stifled. This low degree of _____ is reducing Rebecca's ability to influence others.

A leader's power increases with his or her centrality, discretion, and visibility, but not his or her substitutability.

Define power. Identify the types of organizational power and personal power, and describe their relationship to organizational commitment and job performance.

The process by which two parties resolve conflict through use of a specially trained third-party is called:

Low assertiveness and low cooperation represent which style of conflict resolution?

Nathan is the administrative manager at Woodlands, Inc. The organizational procedures and policies of the company prevent Nathan from implementing many of his ideas to increase efficiency. This indicates a low degree of _____, which reduces Nathan's ability to influence others.

Which of the following can never really resolve a conflict?

Apprising requires that the requestor have something of value to offer.

_____ power is generally regarded as a poor form of power to use regularly because it tends to result in negative feelings toward those that wield it.

Andy, Carl, and Ben are employees at Palliative Care Home (PCH) . They report to Lisa, who is the department manager. Lisa has a tremendous amount of freedom to make decisions on how she manages her employees. She recently gave Andy the preferred shift for his outstanding service to the patients at PCH, along with an employee-of-the-month award. In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH. He admires Carl and has learned several things about the job by just observing him. Ben, feeling left out, has started to enlist other employees in the department to help influence Lisa for next month's award. Ben is attempting to use the _____ influence tactic on Lisa to win the employee-of-the-month award for the next month.

Samuel, Linda, Shirley, and Matt are part of the project team at Ltronix International, a company producing home appliances. They were assigned the task of selecting two out of five new products to be introduced in the next quarter. The team was in conflict over the choice of products to be introduced. Samuel, who is uncomfortable with confrontations, chose to remain neutral by staying away from the arguments. Linda and Shirley had a few arguments, which were finally resolved when Linda gave in to Shirley's demands. Shirley, who is the most experienced among the four, continued to insist on her choice. Matt was equally adamant about his choice. Finally, to resolve the situation, Shirley agreed to one of Matt's choices of products in exchange for his agreeing to one of her choices. Which influence tactic should Shirley, who is the most experienced in the team, have used to convince the others of her choice?

_____ power exists when others have a desire to identify and be associated with a person.

Shirley, Linda, Samuel, and Matt are part of the project team at Ltronix International, a company producing home appliances. They were assigned the task of selecting two out of five new products to be introduced in the next quarter. The team was in conflict over the choice of products to be introduced. Samuel, who is uncomfortable with confrontations, chose to remain neutral by staying away from the arguments. Linda and Shirley had a few arguments, which were finally resolved when Linda gave in to Shirley's demands. Shirley, who is the most experienced among the four, continued to insist on her choice. Matt was equally adamant about his choice. Finally, to resolve the situation, Shirley agreed to one of Matt's choices of products in exchange for his agreeing to one of her choices. Samuel, who chose to remain neutral, adopted which style of conflict resolution?

Gregory is a regional manager in an insurance company and heads a team of 30 agents. In order to meet the company's target, every agent needs to increase his or her target for the month by 15 percent. Gregory promises his agents a bonus if the company's target is met. Which influence tactic is Gregory using?

Power and influence have a _____ effect on job performance and organizational commitment.