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Exam 8: Learning and Decision Making

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Question 31

Multiple Choice

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About six months ago, Sally figured out that if she left her house in time to catch the early bus, she would not have to encounter her ex-husband on the way to work. As a result, Sally has been coming to work early. Her colleagues are under the impression that Sally is a hard-charging, ambitious person. Sally's colleagues are subject to:

A) self-serving bias.
B) fundamental attribution error.
C) anchoring error.
D) illusion of control error.
E) halo effect.

F) D) and E)
G) A) and B)

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Question 32

Multiple Choice

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_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.

A) Decision making
B) Learning
C) Intuition
D) Reinforcement
E) Conditioning

F) A) and B)
G) A) and D)

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Question 33

Multiple Choice

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_____ are groups of employees who work together and learn from one another by collaborating over an extended period of time.

Sara walked in late for a meeting with the managers. How would the managers consider this one incident in relation to Sara's promotion? What are the factors the managers would consider?

Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.

Learning is moderately correlated with task performance.

Transfer of training occurs when the knowledge, skills, and behaviors used on the job are maintained by the learner once training ends and generalized to the workplace once the learner returns to the job.

Truelearning only occurs when:

Jackson High School introduced a scholarship of $1,000 for students who maintain 100 percent attendance. This is an example of using _____.

_____ results when decision makers select the first acceptable alternative considered.

Learning refers to the process of generating and choosing from a set of alternatives to solve a problem.

The tendency for people to base their judgments on information that is easier to recall refers to the:

Grace is in charge of staffing for the pediatric unit and must make sure there are always enough nurses on the unit. When Reg breaks his leg skiing and can't work for several weeks, Grace is able to competently and easily decide how to adjust the schedule because she has done this many times over many years. Schedule reshuffling is a(n) _____ for her.

Tacit knowledge _____.

Research shows that desired behaviors tend to disappear much more quickly when reinforcement is discontinued under fixed plans.

The tendency of people to see their environment only as it affects them and as it is consistent with their expectations is called:

Tiffany is now a division manager but was previously the sales manager for 10 years at Acme Sports Equipment. She tends to view all organizational problems based on the effect they will have on the sales department. Her decisions may be flawed due to selective attribution.

When an employee comes late to the office, an internal attribution will occur if there is low ______, low _____, and high _____.

A stereotype occurs when assumptions are made about others on the basis of their membership in a social group.

_____ reinforcement happens when a specific consequence follows each and every occurrence of a desired behavior.