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Exam 5: Stress

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Question 41

Multiple Choice

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Which of the following is a nonwork hindrance stressor?

A) Family time demands
B) A positive life event
C) Personal development
D) Time pressure
E) Financial uncertainty

F) All of the above
G) B) and E)

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Question 42

True/False

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A critical factor that determines coping strategy choice is the degree to which people believe that a particular strategy gives them some degree of control over the stressor or how they feel about it.

A) True
B) False

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Question 43

Multiple Choice

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There are two major types of social support:

The emotional, mental, and physical exhaustion that results from having to cope with stressful demands on an ongoing basis is called:

Define the terms stress, stressor, and strains.

Which of these is not a work hindrance stressor?

Hindrance stressors often trigger positive emotions such as pride and enthusiasm.

Which of these is an example of problem-focused coping?

Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in eight states. Elis works as a teller. Phoebe works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Elis is also expected to follow the bank's number-one goal of customer satisfaction. Phoebe on the other hand is facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors. The bank hired Jason as a trainee for the supervisor position. Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor. Jason was given very few instructions or guidelines about how things are supposed to be done. He was expected to learn on the job. Jason is encountering stress resulting from _____.

Which of these techniques attempt(s) to help people appraise and cope with stressors in a more rational manner?

The negative consequences that occur when demands tax or exceed one's capacity or resources are called:

Exercise programs are particularly successful because they reduce the types of stressors that employees encounter.

_____ refer(s) to the nature of the obligations that a person has toward others.

All of these are examples of emotion-focused coping strategies except:

Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in eight states. Elis works as a teller. Phoebe works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Elis is also expected to follow the bank's number-one goal of customer satisfaction. Phoebe on the other hand is facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors. The bank hired Jason as a trainee for the supervisor position. Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor. Jason was given very few instructions or guidelines about how things are supposed to be done. He was expected to learn on the job. Phoebe's stress is related to a _____.

Seeking support and venting anger are examples of which of the following coping strategies?

_____ occurs as people evaluate the significance and the meaning of the stressors they are confronting.

Hindrance stressors such as role ambiguity, conflict, and overload not only cause strain but also decrease commitment and job performance.

Two people sharing the responsibilities of a single job, as if the two people were a single performing unit, is known as:

Describe the practices that organizations use to reduce employee strains.