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Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

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Question 1

Multiple Choice

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Characteristics of e-teams include all of the following except:

A) E-team members either work in geographically separated workplaces or may work in the same space but at different times.
B) E-teams may have members working in different spaces and time zones.
C) Most of the interactions among members of e-teams occur through electronic communication channels.
D) E-teams generally perform simple tasks.

E) All of the above
F) A) and C)

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D

Question 2

Multiple Choice

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The Cisco Integrated Workforce Experience (IWE) platform is a social business platform designed to facilitate __________ and __________ collaboration and decentralize decision making.

A) internal; network-side
B) external; personal
C) external; individual
D) internal; external

E) A) and C)
F) A) and B)

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Question 3

Multiple Choice

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The text discusses three areas a firm must be concerned with in order to keep their best and brightest employees from leaving. These include all of the following except

The most effective method of improving retention of top talent at a firm is to intensify its hiring efforts.

Most of the interactions among members of e-teams occur through electronic communication channels such as fax machines and groupware tools such as email, bulletin boards, chat, and videoconferencing.

The importance of human capital has decreased in recent years. For this reason, many firms have placed greater attention on attracting talent, but not on developing or retaining it.

In firms where knowledge and the management of knowledge workers are relatively important contributors to developing products, and services and physical resources are less critical, the ratio of market-to-book value tends to be much lower.

The role of technology in the recruitment of human capital has lowered individual reliance on the use of social networks.

Another example of social relationships causing human capital mobility is the _______ of talent from an organization to form __________.

The use of sophisticated information sharing platforms has increased in recent years in many organizations. This has helped to

The potential for __________ tends to be more prevalent in e-teams than in traditional teams because the geographic dispersion of members increases the complexity of establishing effective interaction and exchanges.

Technology can be used to leverage __________ and _____________ within organizations as well as with customers and suppliers beyond their boundaries.

Social capital helps organizations leverage human capital within and across the firm.

SAP uses ____________ to leverage the expertise and involvement of its users in developing new knowledge and then transmitting it to the entire SAP user community.

The potential for process losses tends to be less prevalent in e-teams than in traditional teams because the geographic dispersion of members increases the complexity of establishing effective interaction and exchanges.

Once a knowledge asset (e.g., a software code) is developed and paid for, it can be used many times at very low cost as long as it does not have to be substantially modified each time.

Since electronic teams (e-teams) seldom meet face-to-face, it is not important for them to be concerned with how to combine individual contributions effectively.

Dynamic capabilities are about the ability of an organization to challenge the non-conventional wisdom within its industry and market.

If employees are working effectively in teams and sharing their knowledge and learning from each other, not only will they be less likely to add value to the firm, but they also will be more likely to leave the organization, because of the loyalties and social ties that they develop over time.

If employees are working effectively in teams and sharing their knowledge and learning from each other, they will be ________ to add value to the firm and they also will be ________ to leave the organization, because of the loyalties and social ties that they develop over time.