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What is software that will search several retailer websites and provide a comparison of each retailer's offerings including prices and availability?


A) Augmented reality
B) Mutation
C) Fuzzy logic
D) Shopping bot

E) A) and B)
F) B) and C)

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Which of the following is the most commonly used form of AI in the business arena?


A) Intelligent system
B) Artificial intelligence
C) Expert system
D) Neural network

E) A) and D)
F) A) and B)

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What does BPR assume about the current process in the extreme?


A) Current process is irrelevant
B) Current process is broken
C) Current process must be overhauled from scratch
D) All of the above

E) C) and D)
F) A) and D)

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Intelligent systems are various commercial applications of artificial intelligence.

A) True
B) False

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A ________________ lane layout arranges the steps of a business process into a set of rows depicting the various elements.

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Which of the following is an example of an intelligent system?


A) The Firefighter Robot that can extinguish flames at chemical plants
B) Shell Oil's Smart Pump robot that pumps gas for the customer
C) A robot that cleans and sweeps at a local airport
D) All of the above

E) A) and B)
F) B) and D)

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Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors.Which of the below represents a key performance indicator?


A) Create high-quality products
B) Reduce product costs
C) Percentage of help desk calls answered in the first minute
D) Hire the best business professionals

E) A) and B)
F) All of the above

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Virtual reality is the viewing of the physical world with computer-generated layers of information added to it.

A) True
B) False

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Chuck Biggs has been hired to oversee all of the plans that the city of Denver has created to expand its train transportation system by adding six more lines to the metro area.Chuck will be responsible for planning the project,managing the processes,and finalizing each new line as it is completed.How would you categorize the majority of the decisions Chuck will have to make to complete his job?


A) Unstructured decisions
B) Semistructured decisions
C) Structured decisions
D) Strategic decisions

E) A) and B)
F) A) and C)

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Review the below statements.Which one does not represent an example of a structured decision?


A) Reordering inventory
B) Deciding to enter a new market
C) Creating the employee weekly staffing schedule
D) Creating the employee weekly production schedule

E) A) and B)
F) A) and C)

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Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?


A) Customer satisfaction
B) Usability
C) Conversion rates
D) Financial

E) None of the above
F) A) and B)

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Which of the following is a potential feature of a digital dashboard?


A) A hot list of KPIs refreshed every 15 minutes
B) A running line graph of planned versus actual production for the past 24 hours
C) A graph of stock market prices
D) All of the above

E) B) and D)
F) A) and D)

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Core processes are patents that protect a specific set of procedures for conducting a particular business activity.

A) True
B) False

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Which of the following is not a type of organizational information system?


A) Executive information system
B) Decisions support system
C) Analysis processing system
D) Transactional processing system

E) B) and C)
F) A) and D)

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Which of the below is considered the process in the systems thinking example of a DSS?


A) TPS
B) Optimization
C) Forecasts
D) Simulation

E) None of the above
F) B) and C)

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What is consolidation?


A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B) The ability to look at information from different perspectives
C) Enables users to get details,and details of details,of information
D) Finds the inputs necessary to achieve a goal such as a desired level of output

E) B) and C)
F) B) and D)

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Review the below list of key terms and determine which one typically occurs during strategic business process improvement.


A) Automation
B) Streamlining
C) Reengineering
D) Improvement

E) None of the above
F) A) and B)

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Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?


A) Monthly Plans
B) Monthly Budgets
C) Weekly Schedule
D) All of the above

E) A) and B)
F) A) and C)

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The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP or online transaction processing.

A) True
B) False

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Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?


A) Develop core business activities required to run the day-to-day operations
B) Control core business activities required to run the day-to-day operations
C) Maintain core business activities required to run the day-to-day operations
D) All of the above

E) None of the above
F) All of the above

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