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MIS can add value to both primary and support activities within a business.Which of the following is not an example of a company adding value by the use of MIS in a support activity?


A) Netflix creating a business strategy for the video rental market that delivers videos via the mail.
B) The human resources department creates a tracking system to efficiently reward employees based on their performance.
C) Scottrade Corp.creating an online system for employees to track paychecks,benefits,wellness rewards program,and other employee benefit items.
D) The University of Forks creates a program to automatically order office supplies such as pens and pads of paper for its employees.

E) A) and D)
F) B) and D)

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Today's workers are referred to as _______________ and they use BI along with personal experience to make decisions based on both information and intuition,a valuable resource for any company.


A) Knowledge workers
B) Knowledge thinkers
C) Knowledge resources
D) All of the above

E) B) and C)
F) All of the above

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Assume you are in the business of producing and selling cars.If you could produce more cars with the same input what would happen to your productivity and profits assuming the price of your cars remains the same?


A) Increase in productivity,decrease in profits
B) Increase in productivity,increase in profits
C) Decrease in productivity,decrease in profits
D) Decrease in productivity,increase in profits

E) A) and D)
F) B) and D)

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If a business could produce the same hamburger with less expensive inputs it would probably see a decrease in profits.

A) True
B) False

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Cars,groceries,and clothing are all examples of goods.

A) True
B) False

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Listing products that are about to expire first on the menu or creating them as a daily special to move the product is considered a type of ________________.

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Who is responsible for ensuring the ethical and legal use of information within a company?


A) Chief Knowledge Officer (CKO) .
B) Chief Privacy Officer (CPO) .
C) Chief Technology Officer (CTO) .
D) Chief Information Officer (CIO) .

E) A) and C)
F) B) and D)

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The process of gathering information about the competitive environment,including competitors' plans,activities,and products,to improve a company's ability to succeed is the definition of __________.


A) Feedback
B) Information
C) Competitive intelligence
D) Data

E) B) and C)
F) A) and B)

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If you were thinking about a home theater system which of the following represents the feedback?


A) The DVD player,DVD movie,speakers,TV,and electricity.
B) Playing the movie including the audio through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play,pause,rewind,or fast forward.

E) A) and D)
F) A) and C)

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Top managers use social intelligence to define the future of the business,analyzing markets,industries and economies to determine the strategic direction the company must follow to remain unprofitable.

A) True
B) False

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____________ is information that returns to its original transmitter and modifies the transmitter's actions.

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Who is responsible for collecting,maintaining,and distributing company knowledge?


A) Chief Knowledge Officer (CKO) .
B) Chief Privacy Officer (CPO) .
C) Chief Technology Officer (CTO) .
D) Chief Information Officer (CIO) .

E) A) and B)
F) All of the above

Correct Answer

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When evaluating the value chain,which of the following is included in the support value activities?


A) Inbound activities.
B) Marketing and sales.
C) Firm infrastructure.
D) Finance and sales.

E) A) and D)
F) All of the above

Correct Answer

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