Question 1

A(n) ______ role is behavior that concentrates on getting the team's work done.

Accepted Answer

A)  maintenance
B)  performance
C)  administrative
D)  production
E)  taskF) B) and D)
G) A) and D)

Question 2

A group that is created to do something productive for the organization and is headed by a leader is called a(n) _____.

Accepted Answer

A)  dynamic group
B)  informal group
C)  normative group
D)  formal group
E)  network groupF) D) and E)
G) None of the above

Question 3

Describe the stages of group development.For each,discuss what questions the individual asks at that stage,and what the leader should do to facilitate it.

Accepted Answer

Forming:the process of getting oriented ...

Question 4

In managing virtual workers,a manager should _____.

Accepted Answer

A)  give directions only by phone or in person
B)  make sure the worker is keeping to a fixed schedule of hours
C)  let employees work using their own expectations of how to do their jobs
D)  meet regularly,face-to-face
E)  initiate change quicklyF) B) and D)
G) C) and E)

Question 5

The process of getting oriented and getting acquainted with the group is known as the norming stage of team development.

Accepted Answer

A) True 
 B)False

Question 6

________ is defined as reciprocal faith in others' intentions and behaviors.

Accepted Answer

A)  Cooperation
B)  Cohesiveness
C)  Trust
D)  Unity
E)  FairnessF) B) and C)
G) All of the above

Question 7

Small teams with 2 to 9 members tend to be more highly committed and satisfied,and have better morale.

Accepted Answer

A) True 
 B)False

Question 8

A group is staffed with specialists pursuing a common objective.

Accepted Answer

A) True 
 B)False

Question 9

When resources are scarce,conflict is less likely.

Accepted Answer

A) True 
 B)False

Question 10

When Cisco Systems told executives they would gain or lose 30% of their bonuses based on how well they worked with peers,and in three years had record profits,it _____.

Accepted Answer

A)  reduced destructive internal competition
B)  increased productivity
C)  increased speed
D)  reduced costs
E)  improved workplace cohesivenessF) A) and B)
G) All of the above

Question 11

The principal by-product of the norming stage of team development is _____.

Accepted Answer

A)  adjournment
B)  uncertainty
C)  empowerment
D)  conflict
E)  group cohesivenessF) D) and E)
G) C) and E)

Question 12

Which of the following is a source of intergroup conflict in the workplace?

Accepted Answer

A)  excessive communication
B)  inconsistent goals or reward systems
C)  too many resources
D)  lack of diversity
E)  strict job boundariesF) A) and B)
G) A) and C)

Question 13

When job boundaries or task responsibilities are unclear,it can often lead to conflict.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a characteristic of a continuous improvement team?

Accepted Answer

A)  serves as an advice team
B)  functions as a built-in part of any effective organizational group
C)  requires assigned membership
D)  emerges from self-managed team concept
E)  encourages high empowermentF) B) and E)
G) A) and D)

Question 15

People tend to exert less effort when working alone than in groups,a tendency known as social loafing.

Accepted Answer

A) True 
 B)False

Question 16

A _______ is defined as a small group of people with complementary skills who are committed to a common purpose,performance goals,and approach for which they hold themselves mutually accountable.

Accepted Answer

A)  quality circle
B)  group
C)  panel
D)  collaborative unit
E)  teamF) A) and D)
G) A) and C)

Question 17

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic,and total clothing sales volume among all salespeople increased significantly,it _____.

Accepted Answer

A)  reduced destructive internal competition
B)  increased productivity
C)  increased speed
D)  reduced costs
E)  improved qualityF) None of the above
G) A) and B)

Question 18

The stage during which a group sets guidelines about issues like attendance and punctuality is the ______ stage.

Accepted Answer

A)  forming
B)  storming
C)  norming
D)  adjourning
E)  performingF) B) and D)
G) B) and E)

Question 19

When using a self-managed team,a manager should _____.

Accepted Answer

A)  delegate administrative oversight of activities such as planning and scheduling
B)  control the team's staffing and scheduling
C)  offer lucrative individual bonuses
D)  allow members to fire their team members
E)  provide elaborate retreats for team discussionsF) A) and B)
G) A) and C)

Question 20

Generally speaking,the optimal team size is considered to be 5 to 6 members.

Accepted Answer

A) True 
 B)False

Exam 13: Groups and Teams: Increasing Cooperation,reducing Conflict

A group is staffed with specialists pursuing a common objective.

Correct AnswerverifiedShow Answer

A _______ is defined as a small group of people with complementary skills who are committed to a common purpose,performance goals,and approach for which they hold themselves mutually accountable.

Correct AnswerverifiedShow Answer

The stage during which a group sets guidelines about issues like attendance and punctuality is the ______ stage.

Correct AnswerverifiedShow Answer

When using a self-managed team,a manager should _____.

Correct AnswerverifiedShow Answer

When Men's Wearhouse fired a salesperson who wasn't sharing walk-in customer traffic,and total clothing sales volume among all salespeople increased significantly,it _____.

Correct AnswerverifiedShow Answer

When job boundaries or task responsibilities are unclear,it can often lead to conflict.

Correct AnswerverifiedShow Answer

A(n) ______ role is behavior that concentrates on getting the team's work done.

Correct AnswerverifiedShow Answer

Which of the following is a source of intergroup conflict in the workplace?

Correct AnswerverifiedShow Answer

When Cisco Systems told executives they would gain or lose 30% of their bonuses based on how well they worked with peers,and in three years had record profits,it _____.

Correct AnswerverifiedShow Answer

A group that is created to do something productive for the organization and is headed by a leader is called a(n) _____.

Correct AnswerverifiedShow Answer

Small teams with 2 to 9 members tend to be more highly committed and satisfied,and have better morale.

Correct AnswerverifiedShow Answer

Which of the following is a characteristic of a continuous improvement team?

Correct AnswerverifiedShow Answer

In managing virtual workers,a manager should _____.

Correct AnswerverifiedShow Answer

Describe the stages of group development.For each,discuss what questions the individual asks at that stage,and what the leader should do to facilitate it.

Correct AnswerverifiedForming:the process of getting oriented ...View AnswerShow Answer

Generally speaking,the optimal team size is considered to be 5 to 6 members.

Correct AnswerverifiedShow Answer

________ is defined as reciprocal faith in others' intentions and behaviors.

Correct AnswerverifiedShow Answer

People tend to exert less effort when working alone than in groups,a tendency known as social loafing.

Correct AnswerverifiedShow Answer

When resources are scarce,conflict is less likely.

Correct AnswerverifiedShow Answer

The principal by-product of the norming stage of team development is _____.

Correct AnswerverifiedShow Answer

The process of getting oriented and getting acquainted with the group is known as the norming stage of team development.

Correct AnswerverifiedShow Answer

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Forming:the process of getting oriented ...
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