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The tendency to remember recent information better than earlier information is called _____.


A) stereotyping
B) self-serving bias
C) fundamental attribution bias
D) selective perception
E) the recency effect

F) A) and B)
G) A) and E)

Correct Answer

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_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.


A) Self-awareness
B) Situational awareness
C) Social awareness
D) Self-management
E) Relationship management

F) A) and E)
G) B) and C)

Correct Answer

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Brad supervises several employees who seem to have low self-efficacy.To improve this,he should do all the following except _____.


A) role model and mentor them
B) provide guided experiences
C) avoid rewarding small successes
D) nurture their self-efficacy
E) give positive feedback and constructive pointers

F) A) and E)
G) A) and B)

Correct Answer

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Jake has a master's degree in psychology,but he is working at a sunglasses cart in the mall.He is currently experiencing _____.


A) reverse discrimination
B) the glass ceiling
C) attribution
D) underemployment
E) overemployment

F) None of the above
G) A) and C)

Correct Answer

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A person who is apt to take initiative and persevere to influence the environment is said to have a(n) ______ personality.


A) proactive
B) emotionally stable
C) extroverted
D) emotionally intelligent
E) self-efficacious

F) C) and D)
G) A) and D)

Correct Answer

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Investors who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return are an example of the recency effect.

A) True
B) False

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If managers are concerned about hiring and keeping workplace talent,they shouldn't ignore the motivation and productivity of the 3.4% lesbian,gay,bisexual,or transgendered (LGBT)people in the workforce.

A) True
B) False

Correct Answer

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Workplace stress diminishes all of the following except _____.


A) positive emotions
B) job satisfaction
C) organizational commitment
D) job performance
E) job turnover

F) B) and C)
G) A) and D)

Correct Answer

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Define cognitive dissonance.Describe the conditions under which people are more likely to try to reduce it,and ways that people do this.Give an example of a time when you felt cognitive dissonance in your own life,and describe how you dealt with it.

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Cognitive dissonance is the discomfort a...

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The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called _____.


A) stereotyping
B) selective perception
C) self-serving bias
D) attribution
E) the halo effect

F) All of the above
G) A) and B)

Correct Answer

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Status is not a common value held in the workplace.

A) True
B) False

Correct Answer

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The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called _____.


A) the halo effect
B) fundamental attribution bias
C) self-serving bias
D) selective perception
E) stereotyping

F) B) and E)
G) A) and E)

Correct Answer

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Define locus of control,self-efficacy,and self-esteem.Explain how a manager might deal with each of these personality traits at work.Describe how you would rate yourself on each of these dimensions,and explain why.

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1.Locus of control:how much people belie...

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An attitude is a learned predisposition toward a specific object.

A) True
B) False

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According to Festinger,how people deal with cognitive dissonance depends on three factors.Which are the correct three factors below?


A) importance,control,and rewards
B) control,bias,and personality
C) personality,decision making,and judgment
D) decision making,situation,and bias
E) situation,self-awareness,and control

F) A) and E)
G) A) and C)

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The extent to which an employee identifies with an organization and is committed to its goals is called _____.


A) job involvement
B) job performance
C) job satisfaction
D) organizational commitment
E) job enrichment

F) C) and E)
G) C) and D)

Correct Answer

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The halo effect is also called the horn-and-halo effect because not only can a single positive trait be generalized into an array of positive traits,but the reverse is also true.

A) True
B) False

Correct Answer

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Because people are uncomfortable with inconsistency between their attitudes and behaviors,they will seek to reduce _____.


A) group behavior
B) fundamental attribution
C) cognitive dissonance
D) causal attribution
E) a self-serving bias

F) C) and D)
G) A) and B)

Correct Answer

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Your supervisor says the company needs you to stay late to meet an important deadline,but your family expects you to be present for your child's birthday party.This is an example of role overload.

A) True
B) False

Correct Answer

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Which of the following dimensions is an example of an organizational dimension on the diversity wheel?


A) income
B) work experience
C) educational background
D) union affiliation
E) physical abilities

F) A) and B)
G) None of the above

Correct Answer

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