FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 2: Management Theory: Essential Background for the Successful Manager

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 61

True/False

Review LaterAdd Note

Review Later

Joe,a plant manager,was interested in utilizing the differential rate system of scientific management in his factory because it suggested paying workers less to cut costs when production first increased.

A) True
B) False

Correct Answer

verified

Show Answer

Question 62

Multiple Choice

Review LaterAdd Note

Review Later

George,who owns a small grocery store,has a reputation in the community as a tough manager.Many customers have heard George yell at his employees because he feels that workers today are lazy,lack ambition,and hate to work.George is a(n) ____ manager.

A) Theory Z
B) hierarchy
C) Theory X
D) accountable
E) Theory Y

F) A) and B)
G) B) and C)

Correct Answer

verified

Show Answer

Question 63

Essay

Review LaterAdd Note

Explain soldiering.Describe the four principles of science that Frederick Taylor believed managers could use to eliminate soldiering.

The customers of Best Auto Sales complete an online survey after purchasing an automobile from Best.The information from the customer survey is a form of feedback.

A system is an organization's method of determining if employees succeed.

The behavioral viewpoint emphasized the importance of understanding human behavior and of motivating employees toward achievement.

Explain the three ways Hugo Munsterberg believed psychologists could contribute to industry.

An organization in which the management builds a commitment to learning,works to generate ideas with impact,and works to generalize ideas with impact is creating a(n) ____.

Quality assurance focuses on the performance of workers,urging employees to strive for "minimal defects."

According to Fayol,the major functions of management are planning,monitoring,leading,and motivating.

When a manager assesses a particular situation and decides what to do according to the individual and environmental situation,the manager is utilizing the ____ viewpoint.

The systems viewpoint regards parts making up the whole system as ____.

Contrast Theory X and Theory Y.Explain why both theories are important.

Susan,a department manager,believes that since the corporate office eliminated certain benefits to reduce costs,her employees have not been working as hard as in the past.This reduction in effort is known as "soldiering."

Thomas has been studying Hugo Munsterberg's suggestions,and like Munsterberg,Thomas believes that psychologists can contribute to industry by _____.

Don,a production manager,has decided to utilize the Hawthorne effect in his facility because studies have shown that this theory will increase production by giving more independence to employees as they receive less attention.

Summarize total quality management.

Mary Parker Follett anticipated some of today's concepts,such as _____.

The five ingredients of a learning organization are acquiring knowledge,training,studying knowledge,pondering,and monitoring employees.

With TQM,it is vital that organizations listen to and learn from their customers and employees and make continuous improvement a priority.