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Teams should be empowered,or they will revert to making safe,traditional decisions.

A) True
B) False

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Describe the process by which groups become real teams.

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Which of the following should be done by a team leader while leading a virtual team?


A) Use the start of each virtual meeting to review the agenda and time commitment.
B) Reduce conflict by not allowing virtual subteams to form.
C) Hold virtual reward ceremonies.
D) E-mail minutes only to those not able to attend via computer.
E) Recognize group accomplishments rather than individual ones.

F) None of the above
G) C) and D)

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Group members agree on their shared goals and standards,and closer relationships develop in _____ process of group development.


A) storming
B) norming
C) forming
D) performing
E) achieving

F) A) and E)
G) D) and E)

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Which of the following describes a collection of people who work in the same area or have been drawn together to undertake a task without achieving significant performance improvements?


A) A division
B) A working team
C) A working group
D) A virtual team
E) A parallel team

F) B) and D)
G) B) and E)

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The informing strategy is used by teams to stay abreast of changes and information from outside of the group.

A) True
B) False

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Teams can satisfy important personal needs for their members,such as affiliation and esteem.

A) True
B) False

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Teams that work on long-term projects but disband once the work is completed are known as _____ teams.


A) parallel
B) management
C) traditional work
D) project and development
E) transnational

F) B) and E)
G) B) and C)

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Work teams,when they exist,are typically a part of the formal organization structure.

A) True
B) False

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A team strategy that entails simultaneously emphasizing internal team building and achieving external visibility is referred to as ____.


A) probing
B) accommodating
C) parading
D) empowering
E) informing

F) C) and D)
G) A) and E)

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Which of the following types of teams faces challenges such as building trust,cohesion,and team identity,and overcoming team member isolation?


A) Project and development teams
B) Parallel teams
C) Autonomous work teams
D) Self-designed teams
E) Virtual teams

F) All of the above
G) B) and C)

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Self-designing teams are groups of employees with specialized talents who are brought together to design new products or processes.

A) True
B) False

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Which of the following team strategies is best for teams that have a high degree of dependence on outsiders?


A) Probing
B) Accommodating
C) Parading
D) Compromising
E) Informing

F) A) and B)
G) B) and D)

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Shared beliefs about how group members should think and behave are referred to as ____.


A) values
B) roles
C) norms
D) rules
E) policies

F) A) and D)
G) All of the above

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Several members of Ann's team feel frustrated.They had forwarded many viable concepts to management for work process improvements.A few were implemented,but most were not,and the team was not told why.Most members have quit trying to come up with innovative ideas.The team seems to have failed due to:


A) lack of interpersonal skills training.
B) too much responsibility.
C) lack of empowerment.
D) employee discrimination.
E) lack of procedural justicE.

F) A) and B)
G) A) and C)

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Which of the following terms best describes Dan's behavior?


A) Storming
B) Serial position effect
C) Social loafing
D) Social facilitation effect
E) Reciprocal determinism

F) B) and C)
G) A) and D)

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Autonomous work groups in which workers are trained to do all or most of the jobs in a unit,and they make decisions previously made by frontline supervisors are referred to as ____.


A) traditional work groups
B) self-managed teams
C) development teams
D) management teams
E) virtual teams

F) B) and E)
G) D) and E)

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In the context of the processes of group development,the group members channel their energies into executing their tasks in ____.


A) storming
B) norming
C) forming
D) performing
E) branching

F) B) and E)
G) B) and D)

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The highest group performance occurs when a:


A) highly cohesive group has high performance norms.
B) highly cohesive group has low performance norms.
C) noncohesive group has high performance norms.
D) noncohesive group has low performance norms.
E) highly cohesive group has eliminated the need for performance norms.

F) B) and D)
G) A) and D)

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Deemphasizing or smoothing over a disagreement:


A) is preferred over resolving conflict.
B) is often responsible for creating cohesion.
C) is the most efficient way to solve it.
D) is a form of avoidance.
E) is a strong response in which people focus on their own needs.

F) C) and E)
G) C) and D)

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