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Fred is the CEO of an international shipping company. Fred is most likely to focus on


A) long-term survival of the organization.
B) translating goals and objectives into specific activities.
C) managing frontline managers.
D) supervising nonmanagement employees.
E) initiating new daily activities.

F) A) and C)
G) B) and E)

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Which of the following is an example of collaboration across boundaries?


A) Allie, a bookkeeper, has an idea for keeping more efficient records of outstanding invoices, and she clears the idea with her accounting manager before implementation.
B) While working out in the company gym, Jamal comes up with an idea that might help his team member Ursula with the ad campaign she is working on.
C) Before deciding on the trim size of the book his editorial team is producing, Hector asks the shipping department how the various choices will affect packing costs.
D) Mei stays late to stuff an important mailing in envelopes because her boss, an executive, needs the mailing to go out in the next morning's mail.
E) After listening to the complaints of the other technicians in the IT Department, Gregor devises a standard form for company employees to use for service requests.

F) C) and D)
G) A) and B)

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It is sufficient for a manager to pay attention to one of the four management functions as long as he or she is very skillful at it.

A) True
B) False

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State the two possible relationships an individual can have with his or her employer.

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An individual can have two primary types...

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The planning function in the new business environment can also be described more dynamically as


A) building a dynamic organization.
B) delivering strategic value.
C) stimulating people to be high performers.
D) monitoring performance and implementing needed changes.
E) motivating workers to do their jobs effectively.

F) B) and D)
G) C) and D)

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Differentiate between the various management levels in an organization.

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Rhonda attends the groundbreaking ceremony of a new children's hospital as the representative of her corporation, which gave a large donation toward the construction of the hospital. What role is Rhonda fulfilling?


A) Disseminator
B) Spokesperson
C) Liaison
D) Figurehead
E) Disturbance handler

F) B) and C)
G) A) and B)

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Which of the following types of companies are affected by globalization?


A) Primarily large companies
B) Primarily small companies
C) Both large and small companies
D) Only companies with overseas factories
E) Only companies with immigrant workers

F) A) and E)
G) C) and E)

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Being self-reliant means individuals should


A) take full responsibility for themselves and their actions.
B) be open minded and responsive when others have innovative ideas.
C) always wait for orders from higher management in the organization.
D) trust that the organization will manage their career.
E) not work in partnership with fellow employees.

F) C) and E)
G) A) and E)

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From Scenario A, it can be understood that Francesca is an example of a(n)


A) strategic manager.
B) frontline manager.
C) operational manager.
D) tactical manager.
E) middle-level manager.

F) B) and E)
G) A) and E)

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Globalization has reduced the need for innovation by equalizing production costs.

A) True
B) False

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Individuals' conceptual and decision-making skills


A) are most important early in their career.
B) involve the ability to perform a specialized task using a specific method.
C) are often referred to as people skills.
D) become less important to them as they rise higher in the company.
E) become more important to them as they grow in the company.

F) B) and E)
G) All of the above

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Which of the following is one of the three essential categories of skills that managers need?


A) Study skills
B) Technical skills
C) Negotiation skills
D) Counseling skills
E) Manipulative skills

F) C) and E)
G) A) and E)

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The chief executive officer, company president, and the chief operating officer are all examples of _____ managers.


A) strategic
B) tactical
C) operational
D) frontline
E) regional

F) A) and B)
G) C) and D)

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A(n) _____ skill is the ability to perform a specialized task that involves a certain method or process.


A) conceptual
B) administration
C) interpersonal
D) communication
E) technical

F) B) and C)
G) D) and E)

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As a regional manager for Optasia Digital Cameras, Deirdre spends most of her time training new sales managers and making sure that information coming from headquarters reaches the company's branches. In this case, Deirdre would best be described as a(n) _____ manager.


A) frontline
B) tactical
C) operational
D) top-level
E) strategic

F) A) and B)
G) A) and D)

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Which of the following is a characteristic of operational managers?


A) They bridge the gap between higher and lower levels of management.
B) They focus on long-term issues of the business.
C) They develop on goals and plans that have been formulated by top-level managers.
D) They are directly involved with nonmanagement employees.
E) They break down the business' objectives into business units.

F) A) and C)
G) C) and D)

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Which of the following is one of the ongoing challenges that characterize the current business landscape?


A) Uniformity of offerings
B) Technological change
C) Quality
D) Cost competitiveness
E) Speed

F) B) and E)
G) B) and D)

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Which of the following roles involves searching for new business opportunities and initiating new projects to create change?


A) Leader
B) Figurehead
C) Entrepreneur
D) Disseminator
E) Monitor

F) A) and C)
G) A) and D)

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Explain why you should aim to be both a specialist and a generalist in your future career.

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