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Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.

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Being able to sort, calculate, analyze, ...

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What is a category of AI that attempts to emulate the way the human brain works?


A) Intelligent system
B) Artificial intelligence
C) Expert systems
D) Neural network

E) A) and B)
F) A) and C)

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What can a manager use a model to do?


A) Calculate risk
B) Change variables
C) Understand uncertainty
D) All of these

E) None of the above
F) All of the above

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What is a virtual workplace?


A) The viewing of the physical world with computer-generated layers of information added to it.
B) A wearable computer with an optical head-mounted display (OHMD) .
C) Technology that allows humans to interact with a computer through bodily sensations and movements.
D) A work environment that is not located in any one physical space.

E) All of the above
F) A) and C)

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Decision making at the executive or strategic level requires business intelligence and knowledge to support the uncertainty and complexity of the business.What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight?


A) OLTP
B) Executive Information System (EIS)
C) Transaction Support System (TSS)
D) Decision Support System (DSS)

E) B) and C)
F) None of the above

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Which of the following is the most commonly used form of AI in the business arena?


A) Intelligent system
B) Artificial intelligence
C) Expert system
D) Neural network

E) None of the above
F) B) and C)

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Which of the following is an important challenge facing managers today?


A) Making business decision.
B) Solving business problems.
C) Competing to win in today's market.
D) All of these.

E) A) and B)
F) A) and D)

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At the operational level, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

A) True
B) False

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Review the following key terms.Which one defines an operational decision that involves situations where established processes offer potential solutions?


A) Optimization analysis decision
B) Artificial intelligence decision
C) Structured decision
D) Unstructured decision

E) A) and C)
F) B) and C)

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Which of the following would you include as decisions and responsibilities typically found at the operational level of a company?


A) Develop core business activities required to run the day-to-day operations.
B) Control core business activities required to run the day-to-day operations.
C) Maintain core business activities required to run the day-to-day operations.
D) All of these.

E) A) and B)
F) A) and C)

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Operational decisions are considered structured decisions.

A) True
B) False

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