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Exam 11: Organizational Design: Structure, Culture, and Control

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Question 21

Multiple Choice

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Zappos established its unique organizational culture:

A) through explicitly stated values that are connected to its reward system.
B) through input control systems that mandated adherence to organizational values.
C) by closely monitoring employees calls with customers.
D) by giving employees gift cards to shop at Zappos and Amazon.

E) None of the above
F) A) and C)

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Question 22

Multiple Choice

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To effectively implement a differentiation strategy, managers rely on a functional structure that resembles an organization that is highly _____.

A) formalized
B) specialized
C) organic
D) mechanistic

E) A) and D)
F) None of the above

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Question 23

Multiple Choice

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Which of the following features helps match a cost leadership strategy to a functional structure?

What are the key elements of organizational structure? Define each element.

A high degree of formalization in an organization is most likely to _____.

How does W.L.Gore exemplify founder imprinting?

Define input controls as a strategic control-and-reward system.

Explain the use of virtual teams in decentralizing organizational structures.

What was one of the reasons for Jerry Yang's failure at Yahoo?

Black Mouse Inc., a web development firm, is headed by Rob Dennis, the CEO.Each functional department of the company-marketing, finance, and HR-has a president who reports to the CEO directly.Each department has various managers who manage teams.The managers report to the presidents and the team leads report to the managers.Finally, the employees at the lowest level report to their team leads.It is rare for a lower-level employee to interact with the CEO of the company.In this scenario, Black Mouse Inc.can be said to have a(n) :

While working a night job at a call center, Neville creates an app called FastServe, which can be used to place orders at restaurants, rate the restaurants, and make reservations.Because he receives good responses for his app, he quits his current job to focus his efforts on FastServe.He creates a startup called TYOP and hires three people to help him improve FastServe and maintain the servers that run it.In this scenario, TYOP most likely has a _____ structure.

_____ define appropriate employee attitudes and behaviors.

Elc Inc.is an electronic appliances manufacturer that has many strategic business units (SBUs) , among which, Television and Computers share a close relationship.These SBUs have to fight each other for R&D funding because there is a combined amount set aside for these two units.However, they share technological findings with each other and work together to ensure that their combined output is better that of the other SBUs.Such a relationship between SBUs in a business is referred to as _____.

Zappos' 10 core values that define what it means for employees to be working at Zappos also define the _____ of Zappos.

Rast Inc.is an adhesive manufacturer.After a slight dip in production numbers, it forms a team to find a quick solution to this problem, at least for the shorter term.This scenario best exemplifies _____.

Which of the following organizational structures matches best with an international strategy?

W.L.Gore & Associates is organized in such a way that it has no formal job titles, job descriptions, or chains of command.This implies that it has:

How do employees internalize organizational culture?

Which of the following statements is true of strategy in an organization?

Cup N Cone Inc., a graphic design firm, has offices in New York, Texas, California, New Mexico, and New Jersey.Each of these offices is headed by a president who reports directly to Marvin Grey, the CEO.The heads of the centralized HR, Finance, and Marketing teams report to Marvin Grey as well.Managers in the various offices also report to the CEO directly.Based on this information, which of the following statements is most likely to be true?