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Tangles Costume Jewelry offers slightly lowerquality merchandise than competitors at a much lower price.What strategy is Tangles using?


A) cost-leadership
B) differentiation
C) niche marketing
D) product diversification

E) B) and D)
F) B) and C)

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As the cumulative output in a firm increases,managers learn how to optimize the production process and improve workers' performance through repetition.This drives down the per-unit cost.Which of the following phenomena is best described here?


A) learning effects
B) network effects
C) diseconomies of scale
D) productivity frontier

E) None of the above
F) All of the above

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A firm pursuing a differentiation strategy as opposed to a low-cost strategy will


A) focus its research and development on product technologies to add uniqueness.
B) concentrate on leveraging its economies of scale through process technologies.
C) build an organization structure that relies on strict budget controls.
D) create a lower economic value as compared to its competitors.

E) B) and D)
F) A) and D)

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The concept of a(n) _____ attempts to capture both learning effects and process improvements at firms.


A) managerial grid
B) growth matrix
C) experience curve
D) diminishing utility curve

E) B) and D)
F) None of the above

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According to the five forces model,which of the following is viewed as a major risk to a business pursuing a cost-leadership strategy?


A) competition switching from non-price attributes to pricing
B) innovation that allows competitors to emerge with more economical replacements
C) new entrants with small production scale
D) suppliers requesting a 2% price increase across the industry

E) None of the above
F) A) and B)

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Which of the following best describes a strategic trade-off?


A) the tension between innovation and keeping manufacturing costs down
B) the tension between maintaining both high-quality products and service
C) the tension between value creation and the pressure to keep cost in check
D) the tension between raising prices and keeping a loyal clientele

E) None of the above
F) A) and B)

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A firm's business strategy will lead to a competitive advantage if it allows the firm to


A) execute the same activities performed by the rivals in a similar manner.
B) reduce the value gap.
C) perform different activities than its rivals.
D) position itself below the productivity frontier.

E) B) and C)
F) All of the above

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Which of the following describes an airline that is most likely stuck in the middle?


A) Red Carpet Airline that offers complimentary drinks and meals, coast-to-coast coverage via connecting hubs, plush airport lounges, and high prices.
B) Plush Airline that offers international routes and global coverage, high customer service, high reliability, and high prices.
C) Just Right Airline offers high-quality beverages and meals, plush airport lounges, only a few connections via hubs domestically, poor customer service, and low prices.
D) Bottom Line Airline that offers no assigned seating, no in-flight amenities, no drinks or meals, no airport lounges, and low prices.

E) B) and C)
F) C) and D)

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A differentiator is least likely to be threatened by increases in input prices due to powerful suppliers when the


A) differentiator is able to create a significant difference between perceived value and current market prices.
B) differentiator is able to significantly reduce the value gap.
C) source of a competitor's differential appeal is tangible rather than intangible.
D) new product features added raise costs but not the perceived value in the minds of consumers.

E) A) and D)
F) A) and B)

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Which of the following sources of differential appeal is least effective in helping a firm sustain its advantage?


A) reputation for innovation
B) reputation for quality
C) superior customer experience
D) observable product features

E) All of the above
F) B) and D)

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Cool Cat Inc.has dominated the high-end refrigerator market by producing a reliable refrigerator with many bonus features that appeal to customers.Recently,a competitor has developed a refrigerator that offers many of the same features as Cool Cat's refrigerator.Which of the following will most likely help Cool Cat to keep its competitive advantage?


A) a reduction of price
B) the loyalty of its customers
C) an increase of price
D) the loyalty of its retail stores

E) None of the above
F) A) and B)

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Body Sync Inc.is a chain of gyms.It offers a fitness package that allows its members to use the gym facilities for 12 months by paying only for 10 months.Included in the package are two health checkups and a gym kit.These add-ons by themselves are not very valuable,but as a package they can enhance the perceived value of the service offerings.In this case,Body Sync's primary value driver is


A) economies of scale.
B) learning-curve effects.
C) availability of complements.
D) experience-curve effects.

E) C) and D)
F) None of the above

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How did Marriott use economies of scope to achieve greater economic value than its competitors?


A) Marriott increases in cost per hotel unit as number of customers increases.
B) Marriott decreases in cost per hotel unit as number of customers increases.
C) Marriott lowered its cost structure by focusing its production assets on one type of hotel, which increased its menu and thus its differentiated appeal.
D) Marriott lowered its cost structure by sharing its production assets over a several types of hotels, which increased its menu and thus its differentiated appeal.

E) A) and B)
F) A) and D)

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When a differentiator charges a similar price as its competitors in the same strategic group but offers more perceived value,it


A) loses its competitive advantage.
B) gains market share from other firms.
C) lowers the economic value created.
D) results in diseconomies of scale.

E) A) and C)
F) A) and B)

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A firm experiences _____ when there are increases in cost per unit as output increases.


A) diseconomies of scale
B) economies of scope
C) time compression diseconomies
D) economies of flow

E) A) and B)
F) A) and C)

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Which of the following contributed the most to JCPenny's failed blue ocean strategy?


A) failure to win legal battles against its closest competitors
B) failure to conduct an accurate pretest in the market
C) failure to apply the strategy to enough stores at the same time
D) failure to combine a cost-leadership position with a differentiation position

E) A) and D)
F) None of the above

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A cost-leader is protected from the threat of new entrants primarily due to its


A) superior customer service.
B) luxury goods.
C) economies of scale.
D) premium pricing.

E) None of the above
F) A) and D)

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Which of the following is primarily a value driver?


A) cost of input factors
B) economies of scope
C) experience-curve effects
D) complements

E) A) and B)
F) B) and D)

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In a focused cost-leadership strategy,a firm


A) caters to the segment of the market that is least cost-sensitive.
B) provides high-priced products for many different segments of the mass market.
C) delivers low-cost products and services to a specific, narrow part of the market.
D) focuses on reducing the economic value created to drive down costs.

E) All of the above
F) A) and C)

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Wear Crush Inc.is an apparel company known for its affordable clothes that follows a cost-leadership strategy.In this scenario,Wear Crush should ideally compare its strategic position with


A) a company that sells wristwatches at affordable prices.
B) a luxury apparel company that sells designer clothes.
C) an apparel company popular among price-conscious customers.
D) an online company that sells customized pet clothing.

E) A) and C)
F) C) and D)

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