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Metro shopping centres receives ten bushels of Apples every day,they then sort them as either "A," "B," or "C" grade apples and price accordingly.This activity is known as:


A) financing
B) grading
C) sorting
D) storing

E) A) and D)
F) A) and C)

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All transportation modes can be evaluated using all of the following basic service criteria EXCEPT:


A) tangibles.
B) dependability.
C) frequency.
D) accessibility.

E) A) and C)
F) A) and B)

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Describe the just-in-time (JIT)concept of inventory management.What are the advantages of JIT?

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The two types of warehouses are:


A) storing warehouses and activity warehouses.
B) full-service warehouses and limited-service warehouses.
C) cooperative warehouses and independent warehouses.
D) distribution centres and storage warehouses.

E) A) and D)
F) C) and D)

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Intermediaries make the selling of goods more efficient by:


A) maximizing the number of contacts necessary between producer and consumer.
B) identifying target markets.
C) reducing manufacturing costs.
D) minimizing the number of sales contacts between producer and consumer.

E) B) and D)
F) A) and B)

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All of the following are types of specialty merchandise wholesalers EXCEPT:


A) televised home shopping networks.
B) rack jobbers.
C) drop shippers.
D) truck jobbers.

E) None of the above
F) B) and C)

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For which of the following products would the manufacturer be most likely to use exclusive distribution?


A) Timex watches, Hanes underwear, and Nike shoes
B) Chanel perfume, Steinway pianos, and Baccarat crystal
C) Oreos, Teddy Grahams, and Vanilla wafers
D) Paper clips, light bulbs, and file folders

E) All of the above
F) C) and D)

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In 1997,office vacancy rates from Kansas City to San Jose hovered at or near a 10-year low.Like skilled labour at the time,choice office space was a scarce commodity.A business in Kansas City,Missouri,looking to rent office space should have used a _____ to help it locate the most suitable space at the best possible rate.


A) broker
B) selling agent
C) manufacturer's representative
D) manufacturers' agent

E) B) and C)
F) A) and D)

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The "Mink Mile" in Toronto or "Rodeo Drive" in California is known to have a high density of high-end luxury goods that can only be found in these places.The manufacturers of these goods are following which distribution strategy?


A) intensive
B) extensive
C) selective
D) exclusive

E) All of the above
F) B) and D)

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Cross-docking is most closely related to:


A) efficient supply chain activities.
B) intermodal transportation.
C) increasing lead time.
D) reverse logistics.

E) B) and C)
F) All of the above

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What is calculated by the margins earned (revenues minus cost) for each channel member and for the channel as a whole?


A) profitability
B) buyer satisfaction
C) target market coverage
D) pre- or post-sale services

E) A) and B)
F) A) and C)

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Sears operates a network of warehouses as part of its distribution system.Sears also obtains over 50 percent of its goods from companies that it partly or wholly owns.Sears is engaged in:


A) dual distribution.
B) forward integration.
C) backward integration.
D) horizontal integration.

E) B) and D)
F) B) and C)

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TB Figure: 1 TB Figure: 1   -The marketing dashboard above (TB Figure 1) shows that the standard established for on-time delivery is A) 92 percent. B) 94 percent. C) 96 percent. D) 98 percent. -The marketing dashboard above (TB Figure 1) shows that the standard established for on-time delivery is


A) 92 percent.
B) 94 percent.
C) 96 percent.
D) 98 percent.

E) A) and B)
F) B) and C)

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In terms of distribution,when marketing channel members are engaged in buying,selling,and risk taking,they are performing _____ functions.


A) logistical
B) transformational
C) facilitating
D) transactional

E) B) and D)
F) C) and D)

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Keiretsu is the term for:


A) a full-line wholesaler in Korea.
B) a producer-customer direct channel in Japan.
C) selling agents and brokers in Japan.
D) a vertical integration, as well as a social and economic bond between producers and intermediaries in Japan.

E) A) and C)
F) All of the above

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Schneider National is a logistics firm that places on-board computers in each of its trucks.By using communication satellites,the Schneider's customer service representatives located in Green Bay,Wisconsin,can tap into a truck's on-board computer to find out exactly when a customer's order will arrive and the specific items included in the order.Schneider National is using a(n) _____ to provide more meaningful information to its customers.


A) electronic data manipulation
B) just-in-time inventory systems
C) product-specific delivery system
D) electronic data interchange

E) None of the above
F) A) and D)

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List the four interests that buyers might want fulfilled by a marketing channel.Why are they important?

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Saks Fifth Avenue employs a quick response system to order fast-moving fashion items.Saks' point-of-sales scanner records each sale.When stock falls below a minimum level,the system automatically sends an electronic order to the vendor (e.g.,Donna Karan) ,which processes the order within 48 hours.This system has effectively reduced ____.


A) customer response cycle
B) product flow
C) lead time
D) supply lag

E) B) and D)
F) C) and D)

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Which of the following statements about the just-in-time (JIT) system is true?


A) When using the JIT system, a firm should protect itself against uncertainty by maintaining a reserve inventory at production and stocking points.
B) The JIT system is used in situations where demand and forecasting are reliable.
C) The JIT system is used in situations where inventory will be stored over significant periods of time.
D) The JIT system raises inventory costs.

E) C) and D)
F) B) and C)

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Customers currently link to Cisco's website to configure,price,and order its networking equipment.Cisco then sends orders back out across the Internet to producers and assemblers including Celestica,Flextronics,Jabil,and Solectron.Products are built and tested to Cisco standards,sometimes with procedures run remotely by Cisco.Most are then drop shipped to buyers,untouched by human hands on Cisco's payroll.This is a description of Cisco's:


A) just-in-time inventory system.
B) electronic data interchange (EDI) .
C) strategic information alliance.
D) supply chain.

E) C) and D)
F) A) and D)

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