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If McDonald's Canada decided to diversify its business offerings into a new area like financial services,their marketing strategy would be:


A) market penetration.
B) market development.
C) related diversification.
D) unrelated diversification.

E) C) and D)
F) A) and D)

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When a firm decides to double their marketing budget for a product that sells consistently,they are using which strategy:


A) market development and market penetration
B) market development and diversification
C) market penetration and product development
D) diversification and market penetration

E) A) and B)
F) All of the above

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Telus' goal in offering a specific phone that is not offered by any of the other mobile phone carriers in Canada is focused on achieving a long term advantage to deliver a unique customer experience.This is known as:


A) corporate planning.
B) market development.
C) strategy.
D) customer relationship management.

E) A) and B)
F) B) and D)

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While undertaking risk to offer the iPhone,Apple Computers is rewarded by receiving the following reward:


A) Shareholders' equity
B) Profit
C) Inventory turnover
D) Contribution margin

E) A) and B)
F) B) and D)

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Which of the following statements reflects both of the key elements in developing a marketing strategy for L.M.Schofield,Inc.,a company that produces specialized concrete surfaces for heavily trafficked areas such as retail outlets and amusement parks?


A) Buy ads in all the major trade journals aimed at businesses in the entertainment and/or sports industry.
B) Communicate using direct mail about the various walking surfaces Schofield can create for contractors who are building riding and walking paths.
C) Design a sample ad and test it using visitors to a trade show.
D) Hire six new sales representatives for the Midwest regional office and train them on all aspects of strategy.

E) All of the above
F) B) and D)

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The terrorists' attack on the World Trade Center and the Pentagon led to many changes in the way people conducted their everyday lives.One outgrowth of this attack was a need to reconnect with old friends through the sending of greeting cards.American Greetings announced a significant increase in sales that it directly relates to events on September 11.For American Greetings the terrorists' attacks was an example of a(n) :


A) strength.
B) weakness.
C) threat.
D) opportunity.

E) A) and B)
F) None of the above

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Identify the three phases of the strategic marketing process and briefly describe what happens during each phase. The three phases of the strategic marketing process are the Planning Phase,the Implementation Phase,and the Control Phase.

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David and Cecilia Stanford,owners of Prairie Herb vinegars,decided to offer the product in 5-ounce and 13-ounce sizes as well as in a 16-ounce European glass bottle.They decided to sell the vinegar only through the mail and to price the smaller bottles at $4.45 and the largest bottles at $13.25.They were determining its:


A) tactics.
B) missions.
C) visions.
D) strategies.

E) All of the above
F) None of the above

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Pfizer Canada offering day-care facilities to its employees; and BC Biomedical offering flex-work opportunities illustrates what type of goals?


A) return on investment
B) market share
C) employee welfare
D) sales revenue

E) A) and B)
F) C) and D)

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Figure: 2-4 Figure: 2-4   -SBUs found in quadrant  B  (Figure 2-4) would be called A) stars. B) question marks. C) cash cows. D) dogs. -SBUs found in quadrant "B" (Figure 2-4) would be called


A) stars.
B) question marks.
C) cash cows.
D) dogs.

E) A) and C)
F) None of the above

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An approach whereby an organization allocates its marketing mix resources to reach its target markets is known as:


A) the calibrated marketing process
B) the strategic marketing process
C) the situational marketing process
D) the developmental market analysis

E) B) and D)
F) A) and B)

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In today's global competition,it is important to recognize the kinds of organizations that exist.Organizations can basically be divided into two categories:


A) privately owned and publically owned.
B) regulated and unregulated.
C) domestic and multi-national.
D) business and non-profit.

E) A) and C)
F) B) and D)

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What are the four components of the implementation phase of the strategic marketing process? The four components of the implementation phase of the strategic marketing process are:

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Myers Apple Farm discovers the trend that consumers are more focused about buying locally produced and heirloom varieties of apples.Which aspect of the situational analysis is this considered:


A) SWOT analysis.
B) opportunity
C) strength
D) market trend

E) B) and C)
F) All of the above

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Figure: 2-4 Figure: 2-4   -SBUs found in quadrant  C  (Figure 2-4) would be called A) stars. B) question marks. C) cash cows. D) dogs. -SBUs found in quadrant "C" (Figure 2-4) would be called


A) stars.
B) question marks.
C) cash cows.
D) dogs.

E) C) and D)
F) B) and D)

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At Apple Computers,the financial department considers the profit earned at the end of the day as:


A) the point at which company assets equal company liabilities.
B) the money left over after a firm's total expenses are subtracted from its total revenues.
C) the goodwill earned from implementing the societal marketing concept.
D) the money earned as long as the economic order quantity is maintaineD.Key term definition - profit

E) C) and D)
F) A) and C)

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Siemens manufacturing wanted to increase the efficiency of their turbine manufacturing process by implementing a lean-based methodology.In order to understand how best to do this,Siemens entered a 'learning partnership' with Toyota,where managers from Siemens would act as 'managers-for-a-week' at Toyota to learn about their lean manufacturing processes.This is an example of:


A) spying.
B) racing.
C) benchmarking.
D) resourcing.

E) None of the above
F) A) and D)

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Situation analysis requires a firm to consider both internal and external factors.Which of the following is NOT an example of an external factor?


A) competitive
B) technological
C) consumer demand
D) departmental objectives

E) All of the above
F) C) and D)

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CIBC is focused on earning a profit for employees and shareholders,while also giving back to the community through their CIBC Run For the Cure campaign,this balance of conflicting goals is referred to as.


A) return on investment
B) market share
C) sales revenue
D) social responsibility

E) A) and D)
F) None of the above

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Evergreen Air Center is the world's biggest parking lot for unwanted aircraft.Airlines pay a monthly fee from $750 to $5,000 to mothball airplanes at this site.Its location is on 1,600 acres of Arizona desert.The Southwest climate serves as a cheap and effective airplane preservative.Its location is its:


A) operational goal.
B) competency.
C) tactical mission.
D) benchmarked differentiator.

E) B) and D)
F) A) and B)

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