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The launch of a new cereal typically costs up to $30 million and usually involves


A) replacing one of more than 300 competing breakfast cereals already on a supermarket shelf.
B) a minimum of three attempts before it is successfully launched.
C) a tie-in promotion with a major motion picture or toy.
D) steps to counteract the promotional efforts of a competitor's new cereal.
E) obtaining FDA approval for its convenience claims.

F) None of the above
G) A) and E)

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Explain what synergy analysis is and describe the five marketing strategies that result.

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Synergy analysis seeks market-product op...

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A survey of 800 executives led several researchers to suggest that "a company undertaking a major strategic initiative to enhance its innovation and product-development capabilities" should use two kinds of metrics: These consist of __________ metrics.


A) internal and external
B) corporate and stakeholder
C) output and input
D) sociocultural and competitive
E) economic and technological

F) B) and C)
G) C) and D)

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Which of the following information is used in the implementation phase of the strategic marketing process?


A) marketing return on investment
B) a time-based agenda and an action item list
C) revenues associated with each point of market share
D) trends for industry and competitors
E) possible cannibalization effects on other products in the line

F) A) and C)
G) All of the above

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All of the following are key problems that emerge in a firm's strategic marketing process except


A) line operating managers often feel no sense of ownership in implementing the plans.
B) bad news is filtered out as information goes up the line to give top management a very rosy picture.
C) not enough time and effort is spent on data collection; therefore, the plans written are too simple to implement.
D) plans are based on very poor assumptions about environmental forces.
E) planners and their plans may have lost sight of their customers' needs.

F) B) and D)
G) None of the above

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The actions taken during market product focus and goal setting, Step 2 of the planning phase, include: (1) __________, (2) select target markets, (3) find points of difference, and (4) position the product.


A) identify industry trends
B) research customers
C) set market and product goals
D) develop the program's marketing mix
E) develop the budget by estimating revenues, expenses, and profits

F) B) and E)
G) A) and D)

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General Mills uses a marketing structure in which one person is ultimately responsible for the marketing of a specific product. For instance, one person is responsible for setting marketing goals and developing and implementing related marketing strategies for the well-known breakfast cereal, Cheerios. This person, who takes responsibility for the success or failure of the marketing of Cheerios, is called


A) a key strategist.
B) a product manager.
C) a line advisor.
D) a marketing advisor.
E) an account executive.

F) A) and E)
G) A) and D)

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Which of the following information is used in the evaluation phase of the strategic marketing process?


A) action memos to correct problems and exploit opportunities
B) memos assigning responsibilities for actions and deadlines
C) revenues associated with each point of market share
D) trends for industry and competitors
E) possible cannibalization effects on other products in the line

F) C) and D)
G) A) and D)

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Porter's four generic business strategies involve combinations of: (1) competitive scope or the breadth of the target markets and (2) __________.


A) organizational structure
B) degree of geographical distribution
C) investment in research and development
D) a stress on costs versus product differentiation
E) relative number of products in a product line

F) B) and C)
G) A) and B)

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The actions taken during market product focus and goal setting, Step 2 of the planning phase, include: (1) set market and product goals, (2) select target markets, (3) find points of difference, and (4) __________.


A) identify industry trends
B) research customers
C) develop the program's marketing mix
D) develop the budget by estimating revenues, expenses, and profits
E) position the product

F) None of the above
G) B) and C)

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What is a sales response function?

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A sales response function relates the ex...

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The actions taken during the evaluation phase of the strategic marketing process include: (1) compare results with plans to identify deviations and (2) __________.


A) find points of difference
B) execute the marketing program
C) track sales and revenues and compare with competitors
D) develop the budget by estimating revenues, expenses, and profits
E) exploit positive deviations and correct negative ones

F) A) and C)
G) All of the above

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Describe Porter's framework and the four resulting generic business strategies. E. Porter developed a framework in which he identifies four basic, or "generic," strategies. A generic business strategy is one that can be adopted by any firm, regardless of the product or industry involved, to achieve a competitive advantage. In Porter's framework, the columns identify the two fundamental alternatives firms can use in seeking competitive advantage: (1) becoming the low-cost producer within the markets in which it competes or (2) differentiating itself from competitors by developing points of difference in its product offerings or marketing programs. The rows identify the competitive scope: (1) a broad target by competing in many market segments or (2) a narrow target by competing in only a few segments or even a single segment. These columns and rows result in four generic business strategies.: (1) Cost leadership strategy focuses on reducing expenses and, in turn, lowers product prices while targeting a broad array of market segments. (2) Differentiation strategy requires products to have significant points of difference in product offerings, brand image, higher quality, advanced technology, or superior service to charge a higher price while targeting a broad array of market segments. (3) Cost focus strategy involves controlling expenses and, in turn, lowering product prices targeted at a narrow range of market segments. (4) Differentiation focus strategy requires products to have significant points of difference to target one or only a few market segments.

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Michael E. Porter developed a framework ...

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A company that uses an organizational structure based on its snowboards, skiing equipment, and ice skates would most likely be using a __________ grouping.


A) functional
B) reseller
C) product line
D) geographical
E) market-based

F) A) and E)
G) A) and D)

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Four basic business and management practices are what matter-"what really works," to use the phrase of the researchers who studied more than 200 management tools and techniques. These are: (1) strategy, (2) execution, (3) __________, and (4) structure.


A) charismatic leadership
B) culture
C) quality
D) sustainability
E) ethics

F) A) and D)
G) A) and E)

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Procter & Gamble uses category managers to organize by "global business units" such as baby care and beauty care. Cutting across country boundaries, these global business units implement standardized worldwide pricing, marketing, and distribution strategies. The baby care category manager would have


A) completely different duties from the brand manager.
B) profit and loss responsibility for all baby care products in the line.
C) to use persuasion as opposed to direct authority to get any goals achieved.
D) no authority over functions, except marketing, that affect baby care products.
E) no authority on U.S. baby care product sales.

F) A) and B)
G) B) and C)

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One way to improve implementation is to communicate goals and the means of achieving them. At Toyota, its design teams stress __________-"go and see"-a message about both a goal and a means of achieving it.


A) keiretsu
B) genchi genbutsu
C) kaizen
D) zaibatsu
E) meishi

F) A) and B)
G) C) and D)

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Explain the steps in the evaluation phase of the strategic marketing process.

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Evaluation, the final phase of the strat...

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Porter's four generic business strategies are __________, cost focus, differentiation focus, and cost leadership.


A) exclusivity
B) quality focus
C) differentiation
D) geographic span
E) service leadership

F) D) and E)
G) A) and E)

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Which of the following products is not a recent example of a disruptive innovation?


A) Wrigley's Alert Energy Caffeine Gum
B) Wikipedia
C) Samsung's liquid crystal displays (LCD) high-definition televisions (HDTVs)
D) Apple's iPad and iPad mini tablet devices
E) Cree's light emitting diode (LED) bulbs

F) B) and C)
G) None of the above

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