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Describe the market segmentation process.

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Market segmentation first stresses the i...

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When a telemarketer calls to sell a consumer life insurance, the last questions asked is what category does the person's household income fall into (less than $50,000; $50,000 to $99,999; and $100,000 and over) . When the telemarketer asks about household income, this indicates the use of which type of consumer variable the firm is using to segment its market?


A) usage
B) behavior
C) demographic
D) buying situation
E) psychographic

F) C) and D)
G) A) and C)

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In the athletic shoe market, Reebok and Nike practice __________ positioning since both manufacturers vie for the same customers with technologically advanced products.


A) psychological
B) perceptual
C) differentiation
D) head-to-head
E) market

F) C) and D)
G) All of the above

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What are the criteria used to select target markets?

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There are two different kinds of criteri...

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Airlines have developed frequent-flyer programs to encourage passengers to use the same airline repeatedly. This marketing strategy is based on


A) geographic segmentation.
B) behavioral segmentation.
C) psychographic segmentation.
D) demographic segmentation.
E) buying condition segmentation.

F) All of the above
G) A) and B)

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Market segmentation is only a means to an end. It leads to tangible marketing program actions that can


A) clarify specific unmet needs.
B) identify market needs.
C) establish a marketing protocol.
D) increase sales and profitability.
E) segment and select the target markets.

F) A) and E)
G) A) and D)

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In an Apple market-product grid for its personal computer line, the professional segment of medium/large businesses seems willing to purchase all of the items in Apple's product line. This allows Apple to enjoy cost savings due to


A) segment differentiation.
B) marketing synergies.
C) product synergies.
D) segment repositioning.
E) product differentiation.

F) A) and E)
G) A) and C)

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During its market segmentation process for the Nike LeBron X basketball shoe, which sells for more than $200 a pair, Nike decided to concentrate on affluent teens rather than members of high school basketball teams. This is an example of


A) selecting target market segments to reach.
B) forming products to be sold into groups.
C) developing a market-product grid and estimating size of markets.
D) taking marketing actions to reach target markets.
E) forming prospective buyers into segments.

F) C) and E)
G) A) and B)

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A recent study by the Aberdeen Group analyzed which segmentation bases were used by the 20 percent most profitable organizations of the 220 surveyed. Which segmentation base did these organizations use the most?


A) behavioral
B) psychographic
C) geographic
D) demographic
E) product

F) A) and B)
G) C) and E)

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More than half of all U.S. households are composed of only one or two persons, so Aunt Jemima offers one serving meals, such as its Ham & Egg Scramble and Oatmeal Pancakes. Aunt Jemima is using __________ as the basis to segment its market.


A) usage rates
B) usage patterns
C) demographic characteristics
D) behavior characteristics
E) psychographic characteristics

F) A) and C)
G) B) and D)

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Segmentation based on some observable actions or attitudes by prospective customers, such as what benefits they seek, as well as where, how frequently, and why they buy, is referred to as


A) demographic segmentation.
B) psychographic segmentation.
C) geographic segmentation.
D) behavioral segmentation.
E) socioeconomic segmentation.

F) A) and C)
G) A) and B)

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The Nielsen PRIZM lifestyle segmentation is based on the belief that "birds of a feather flock together." This type of consumer segmentation is referred to as


A) situational segmentation.
B) socioeconomic segmentation.
C) geographic segmentation.
D) psychographic segmentation.
E) behavioral segmentation.

F) C) and D)
G) B) and D)

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In the sneaker business, Heelys practiced __________ positioning when it introduced a line of Heelys sneakers that came with an imbedded, detachable wheel in the shoe's heel marketed to young teens.


A) head-to-head
B) parallel market
C) lateral
D) repositioning
E) differentiation

F) A) and B)
G) A) and C)

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A graph displaying consumers' perceptions of product attributes in two dimensions is referred to as a


A) perceptual map.
B) perception matrix.
C) growth-share matrix.
D) market-product grid.
E) product differentiation chart.

F) A) and B)
G) C) and D)

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Some Timex wristwatches can be purchased for less than $30 while Rolex wristwatches may carry a price tag of several thousand dollars. In general, consumers view Timex watches as being dependable, relatively accurate, and inexpensive timepieces that can be purchased in drugstores, discount stores, and department stores. The Rolex brand is perceived as an expensive status symbol distributed in fine jewelry stores or specialty shops. By using distinctly different pricing and distribution strategies, the marketers of Rolex watches


A) compete for the same segment through different channels of distribution.
B) develop similar products as Timex but under different names.
C) use a differentiation positioning strategy.
D) compete for the same customers through similar retail outlets.
E) create cognitive dissonance in consumers who purchased Timex wristwatches.

F) A) and D)
G) A) and C)

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Behavioral segmentation may be based on


A) lifestyles and demographics.
B) retailer and wholesaler behaviors.
C) geographic and demographic criteria.
D) product features and retail store type.
E) demand and supply.

F) All of the above
G) B) and D)

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Differentiation positioning requires a product to


A) emphasize unique product attributes to compete directly with competitors.
B) compete directly with competitors on similar product attributes in the same target market.
C) compete with competitors on similar product attributes but in a different market.
D) seek a less-competitive, smaller market niche in which to locate a brand.
E) develop marketing actions to move a product or brand to an ideal position.

F) None of the above
G) A) and C)

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Tony Hsieh, CEO of Zappos, offers $2,000 to anyone who


A) identifies a completely new market segment with a product to match it.
B) finds a way of improving service to online customers.
C) takes the customer loyalty training class and decides to quit anyway.
D) finds a shoe-related product that Zappos does not already carry.
E) creates a humorous theme for one of the monthly company meetings.

F) C) and D)
G) B) and C)

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The best segmentation approach is the one that


A) makes it easiest to reach the segment.
B) maximizes the opportunity for future profit and ROI.
C) recognizes different needs of buyers among different segments.
D) recognizes similarities of needs of potential buyers within a segment.
E) is simplest and least costly in assigning potential buyers to segments.

F) C) and D)
G) A) and C)

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What is market segmentation and why is it important?

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People have different needs and wants, e...

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