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What are the five steps in the marketing research approach?

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The five-step marketing research approac...

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The retail mall owner told the marketing researcher, "We have the option of staying open late twice a week or opening up an hour early every day. We need to know which will be most profitable since we cannot do both. The decision must be made in 11 weeks and we only have $10,000 budgeted for this research project." In which step of the marketing research process would the owner determine this budget and time frame?


A) Define the problem.
B) Develop the research plan.
C) Collect relevant information.
D) Develop findings and recommendations.
E) Take marketing actions.

F) B) and D)
G) A) and C)

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Obtaining primary data occurs during which step of the five-step marketing research approach?


A) Define the problem.
B) Develop the research plan.
C) Collect relevant information.
D) Develop findings.
E) Take marketing actions.

F) B) and E)
G) C) and D)

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Mall intercept interviews refer to


A) impersonal data collection methods in strip shopping malls.
B) telephone interviews with consumers about their shopping center habits.
C) scientifically selected individuals from the local community who agree to participate in a research study and are directed to meet at a specific shopping center for the interviews.
D) focus groups located in major shopping centers.
E) personal interviews of consumers visiting shopping centers.

F) B) and C)
G) D) and E)

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Google


A) is a depository of information on U.S. business, economic, and trade activity collected by the federal government.
B) is to the most direct way to access all government websites.
C) provides up-to-the-minute business news and security prices plus research reports of companies, industries, and countries.
D) is the most popular Internet portal where users can enter keywords for specific searches.
E) accesses information in online databases and an index of blogs by primary topic.

F) B) and C)
G) B) and D)

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What type of scale is the following? Indicate your degree of agreement with the following statement: "Marketing is an interesting subject" by checking one of the responses. () Strongly Agree () Agree () Disagree () Strongly Disagree


A) semantic differential scale
B) dichotomous question
C) open-ended question
D) Likert scale
E) attitudinal question

F) B) and E)
G) All of the above

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A(n) __________ question is the simplest form of a fixed alternative question that allows only a yes or no response.


A) dichotomous
B) open-ended
C) closed-end
D) attitudinal
E) semantic differential

F) B) and E)
G) B) and D)

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What are the two most common constraints in marketing problem solving?


A) limitations of personnel and office space
B) limitations of the strategic thinking and creativity of the firm's advertising agency
C) limitations on the time and money available
D) government regulations and rights to privacy
E) limitations on access to upper and middle management

F) All of the above
G) B) and E)

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Million Dollar Baby is an example of a successful movie that could have failed because


A) too little money was spent on promotion.
B) it was targeting the wrong target market segments.
C) there was too little similarity between the original book and the screenplay.
D) its original title did not convey the correct message to its prospective audience.
E) too much time elapsed between promotions and its release.

F) C) and E)
G) D) and E)

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Secondary data in online databases can be accessed either directly or via Internet search engines or


A) portals through keyword searches.
B) internal statistical data.
C) probability sampling data.
D) personal chat rooms.
E) social media such as Facebook.

F) A) and E)
G) C) and E)

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If a researcher is using data that are low in cost and save time, which type of data is this likely to be?


A) questionnaire data
B) mined data
C) secondary data
D) patented data
E) observational data

F) B) and E)
G) A) and C)

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Marketing drivers are used with which of the four Ps?


A) product, price, place only
B) product, promotion, people only
C) product features only
D) product features and price only
E) product's features, price, or promotion

F) C) and D)
G) B) and C)

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Marine Midland Bank sent market researchers door-to-door in the neighborhoods surrounding its branch banks. Each researcher wanted to spend 15 minutes talking with a head of the household about his or her savings accounts to discuss why he or she did not also have checking accounts and credit cards with the bank. Marine Midland researchers were using __________ to collect these data.


A) secondary interviews
B) individual interviews
C) intercept interviews
D) observational data collection
E) ethnographic research

F) C) and D)
G) B) and E)

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The facts and figures related to a research problem are referred to as


A) data.
B) statistics.
C) variables.
D) concepts.
E) constraints.

F) B) and D)
G) C) and D)

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What type of experiment is conducted when a food company offers a product for sale in a small geographic area to help it evaluate potential marketing actions?


A) micro market
B) trail market
C) experimental market
D) simulated market
E) test market

F) B) and D)
G) B) and E)

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Information technology refers to


A) any information derived from a nonpersonal source.
B) all of the computing resources that collect, store, and analyze the data.
C) any hardware used in collecting information to be used in market research such as scanners, telephones, voting machines, etc.
D) any activity that uses some form of electronic communication in the inventory, exchange, advertisement, distribution, and payment of goods and services.
E) the inventions or innovations from applied science or engineering research.

F) C) and E)
G) C) and D)

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Considering the two main types of data, if facts and figures are newly collected for a project, which type of data is being collected?


A) internal primary data
B) secondary data
C) external primary data
D) primary data
E) internal secondary data

F) A) and D)
G) A) and C)

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The Nielsen Television Index Ranking reports the rating of each TV program. With 116 million TV households in the United States, a single rating point


A) suggests that satisfaction with a particular TV show is low.
B) equals one point on a 10-point scale.
C) has limited impact on advertising rates for marketers.
D) equals 1 percent, or 1,160,000 TV households.
E) suggests that a show has very few viewers.

F) C) and D)
G) A) and B)

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Before opening six Torrid plus-size-only retail stores that cater to women age 15 to 30, a great deal of information was gathered from a sample of women to determine what types of items should be carried, the image of the store, its advertising, etc. Which of the following is an example of a closed-end question that might have been asked?


A) Why would you want to shop at a store that carries plus-size clothing?
B) In what ways might you be uncomfortable shopping at a plus-size-only retailer?
C) Would you be interested in buying the Torrid merchandise on the Internet? ___ Yes ___ No
D) What type of person would shop at Torrid?
E) What is your age? Please write the number in the space: __________

F) B) and D)
G) B) and E)

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Setting research objectives and identifying possible marketing actions that might result from the research would take place during which step of the five-step marketing research approach?


A) Collect relevant information.
B) Develop the research plan.
C) Develop findings.
D) Obtain secondary data.
E) Define the problem.

F) B) and E)
G) B) and D)

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