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A road map for the marketing activities of an organization for a specified future time period, such as one year or five years, is referred to as a


A) business plan.
B) marketing objective.
C) marketing plan.
D) marketing strategy.
E) marketing program.

F) C) and E)
G) B) and E)

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Market share is the ratio of sales revenue of the firm to the total sales revenue of all __________, including the firm itself.


A) firms in the industry
B) firms in the competitive set
C) firms in the WTO
D) product groupings
E) domestic firms in a country

F) None of the above
G) A) and B)

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The new markets-new products section in a diversification analysis matrix represents the marketing strategy of


A) market penetration.
B) product penetration.
C) market development.
D) product development.
E) diversification.

F) B) and D)
G) C) and D)

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When developing marketing programs for new offerings, marketing may provide staff to serve as part of __________, which consists of a small number of people from different departments who are mutually accountable to accomplish a task or a common set of performance goals.


A) a cross-functional team
B) a department
C) a strategic business unit
D) an organization
E) a business consortium

F) None of the above
G) A) and D)

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An example of a nonprofit organization is


A) the Food and Drug Administration.
B) CVS Pharmacies.
C) the medical technology company Medtronic, Inc.
D) the pharmaceutical company Pfizer, Inc.
E) Teach for America.

F) None of the above
G) A) and B)

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The current markets-new products quadrant in a diversification analysis matrix represents the marketing strategy of


A) market penetration.
B) product penetration.
C) market development.
D) product development.
E) diversification.

F) B) and C)
G) B) and D)

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An action item list refers to an aid to implement a marketing plan that consists of four columns: (1) the task; (2) __________; (3) the date to finish the task; and (4) what is to be delivered.


A) the budget
B) the product or service
C) the points of difference
D) the promotional message
E) the person responsible for completing that task

F) A) and E)
G) A) and B)

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Evergreen Air Center is the world's biggest parking lot for unwanted aircraft. Airlines pay a monthly fee from $750 to $5,000 to mothball their unneeded airplanes there. Its location is on 1,600 acres of Arizona desert near Tucson. The Southwest climate of dry, warm air serves as a cheap and effective airplane preservative against rust. Evergreen's location is


A) a competency.
B) a sustainable advantage.
C) a competitive identity.
D) a core benefit proposition.
E) an innovative distinction.

F) A) and E)
G) B) and C)

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In a BCG growth-share matrix, a relative market share of 10 × at the left end of the scale on its horizontal axis means that the SBU has 10 times the share of its largest competitor, whereas a relative market share of 0.1 × at the right end of the scale on its horizontal axis means that


A) the SBU has only 10 percent of the share of its average competitor.
B) the SBU has 100 percent of the share of its largest competitor.
C) the growth rate between the SBU and the next largest competitor is actually identical.
D) the SBU has only 10 percent of the share of its largest competitor.
E) the industry growth rate is declining.

F) None of the above
G) All of the above

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An action item list refers to an aid to implement a marketing plan that consists of four columns: (1) the task; (2) the person responsible for completing that task; (3) __________; and (4) what is to be delivered.


A) the budget
B) the points of difference
C) the promotional message
D) the date to finish the task
E) the product or service

F) A) and B)
G) C) and E)

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Cree markets LED (light-emitting diode) bulbs that replace the traditional incandescent bulb. Cree's bulb is more energy efficient and lasts much longer than traditional incandescent bulbs, and thus is more environmentally friendly. Cree is an example of


A) a cooperative.
B) an industry.
C) a nonprofit organization.
D) a business firm.
E) a government agency.

F) C) and E)
G) B) and D)

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Strategic business units (SBUs) with dominant shares of slow-growth markets that provide cash to cover the organization's overhead and to invest in other SBUs are referred to as


A) cash cows.
B) stars.
C) question marks.
D) dogs.
E) hedgehogs.

F) A) and D)
G) A) and E)

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Some universities provide retirement benefits by matching the percentage an employee pays into a retirement account up to a certain percentage. This encourages a larger percentage of employees to participate in retirement planning. This is an example of __________ goal.


A) a satisfaction
B) a sales revenue
C) a market share
D) a quality
E) an employee welfare

F) B) and E)
G) None of the above

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While hybrid vehicles are very fuel-efficient, they are also expensive to purchase. Still, hybrid vehicles sales have a compound annual growth rate of 88.6 percent in recent years. Several years ago, the Honda Motor Co. unveiled the hybrid version of the Honda Civic. Sales of the Civic eventually surpassed those of the Toyota Prius, making it the top-selling hybrid car in the United States. For years, Honda has experienced tremendous success with its Accords; these Honda cars are the top-selling automobiles in the United States. Where would the Honda Civic (hybrid version) and the Honda Accord fall in the BCG business portfolio analysis matrix?


A) The hybrid Civic is a star; the Accord is a cash cow.
B) The hybrid Civic is a cash cow; the Accord is a star.
C) Due to the overwhelming success of Honda cars, both the Accord and the hybrid Civic are cash cows.
D) The hybrid Civic is a dog; the Accord is a cash cow.
E) The hybrid Civic is a dog; the Accord is a star.

F) B) and D)
G) A) and B)

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The organizational __________ answers the question, "What will we do?"


A) foundation
B) direction
C) culture
D) strategy
E) mission

F) B) and C)
G) B) and D)

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A planning gap is the difference between the projection of the path to reach a new sales revenue goal and the projection of the path of a plan already in place. The ultimate purpose of the firm's marketing program is to __________ this planning gap.


A) calculate the contribution margin of
B) calculate the marginal trend of
C) create the break-even point for
D) fill in
E) determine the sales differential of

F) A) and E)
G) A) and D)

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