Question 1

Learning has _____ effect on performance and _____ effect on commitment.

Accepted Answer

A)  a moderate negative;a moderate positive
B)  a strong positive;a moderate negative
C)  a weak negative;a strong positive
D)  a moderate positive;a weak positive
E)  a weak positive;a moderate negativeF) C) and D)
G) B) and E)

Question 2

Which of the following is NOT a characteristic of tacit knowledge?

Accepted Answer

A)  Very difficult to articulate to others
B)  Based on experience
C)  Typically job-and/or situation-specific
D)  Highly personal in nature
E)  Always conscious and accessible informationF) B) and E)
G) B) and D)

Question 3

Research shows that the difference between experts and novices is almost always a function of intelligence as opposed to the more popular view that learning makes the difference.

Accepted Answer

A) True 
 B)False

Question 4

The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision refers to:

Accepted Answer

A)  heuristics.
B)  communities of practice.
C)  bounded rationality.
D)  projection bias.
E)  performance-prove orientation.F) A) and E)
G) A) and D)

Question 5

_____ occurs when an unwanted outcome is removed following a desired behavior.

Accepted Answer

A)  Heuristics
B)  Negative reinforcement
C)  Punishment
D)  Extinction
E)  RetributionF) C) and D)
G) B) and E)

Question 6

The knowledge that employees can typically learn only through experience is called:

Accepted Answer

A)  consensus-based knowledge.
B)  tacit knowledge.
C)  explicit knowledge.
D)  book-based knowledge.
E)  implicit knowledge.F) D) and E)
G) A) and E)

Question 7

Which of the following occurs when an unwanted outcome follows an unwanted behavior?

Accepted Answer

A)  Heuristics
B)  Negative reinforcement
C)  Punishment
D)  Extinction
E)  Positive reinforcementF) B) and E)
G) A) and B)

Question 8

The tendency for people to base their judgments on information that is easier to recall refers to the:

Accepted Answer

A)  availability bias.
B)  bandwagon effect.
C)  self-fulfilling prophecy.
D)  projection bias.
E)  stereotype.F) B) and D)
G) All of the above

Question 9

If you do your homework and assignments for your OB class just to avoid being yelled at by your professor,you have learned this behavior through the use of:

Accepted Answer

A)  punishment.
B)  extinction.
C)  negative reinforcement.
D)  heuristics.
E)  positive reinforcement.F) B) and E)
G) B) and D)

Question 10

_____ occurs when there is the removal of consequences following an unwanted behavior.

Accepted Answer

A)  Heuristics
B)  Negative reinforcement
C)  Punishment
D)  Extinction
E)  Positive reinforcementF) B) and C)
G) A) and B)

Question 11

In general,_____ and _____ should be the most common forms of reinforcement used by managers to create learning among their employees.

Accepted Answer

A)  Punishment;extinction
B)  negative reinforcement;extinction
C)  punishment;negative reinforcement
D)  positive reinforcement;negative reinforcement
E)  positive reinforcement;extinctionF) A) and E)
G) C) and D)

Question 12

Which of the following reflects relatively permanent changes in an employee's knowledge or skill that results from experience?

Accepted Answer

A)  Decision making
B)  Learning
C)  Intuition
D)  Consensus
E)  HeuristicsF) None of the above
G) C) and D)

Question 13

Define social learning theory and explain the four steps of the modeling process.

Accepted Answer

Social learning theory argues that peopl...

Question 14

When you read a textbook,the authors are communicating which of the following types of knowledge to you?

Accepted Answer

A)  Popular
B)  Tacit
C)  Intuition
D)  Explicit
E)  ImplicitF) B) and C)
G) A) and B)

Question 15

Because of their tacit knowledge,experts sometimes cannot put into words why they know that a problem exists,why a solution will work,or how they accomplished a task.

Accepted Answer

A) True 
 B)False

Question 16

If Sandy comes to the group meeting late and you feel that she is coming late because she has a low motivation for work,it could reflect a(n) :

Accepted Answer

A)  self-serving bias.
B)  fundamental attribution error.
C)  anchoring error.
D)  illusion of control error.
E)  halo effect.F) A) and C)
G) A) and B)

Question 17

_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.

Accepted Answer

A)  Decision making
B)  Intuition
C)  Learning
D)  Heuristics
E)  ConsensusF) C) and D)
G) A) and D)

Question 18

_____ is the process of selecting,organizing,storing,and retrieving information about the environment.

Accepted Answer

A)  Stereotyping
B)  Perception
C)  Motivation
D)  Reasoning
E)  SatisficingF) A) and B)
G) C) and D)

Question 19

To be a rational decision maker,we should do all of the following EXCEPT:

Accepted Answer

A)  boil the problem down to something that is easily understood.
B)  develop an exhaustive list of alternatives to consider as solutions.
C)  evaluate all the alternatives simultaneously.
D)  use accurate information to evaluate alternatives.
E)  pick the alternative that maximizes value.F) B) and E)
G) C) and D)

Question 20

Research shows that the differences between experts and novices are almost always a function of:

Accepted Answer

A)  intelligence.
B)  consensus.
C)  heuristics.
D)  gender.
E)  learning.F) A) and E)
G) A) and D)

Exam 7: Learning and Decision Making

If Sandy comes to the group meeting late and you feel that she is coming late because she has a low motivation for work,it could reflect a(n) :

Correct AnswerverifiedShow Answer

In general,_____ and _____ should be the most common forms of reinforcement used by managers to create learning among their employees.

Correct AnswerverifiedShow Answer

Research shows that the difference between experts and novices is almost always a function of intelligence as opposed to the more popular view that learning makes the difference.

Correct AnswerverifiedShow Answer

_____ is the process of selecting,organizing,storing,and retrieving information about the environment.

Correct AnswerverifiedShow Answer

Because of their tacit knowledge,experts sometimes cannot put into words why they know that a problem exists,why a solution will work,or how they accomplished a task.

Correct AnswerverifiedShow Answer

The notion that decision makers simply do not have the ability or resources to process all available information and alternatives to make an optimal decision refers to:

Correct AnswerverifiedShow Answer

_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.

Correct AnswerverifiedShow Answer

If you do your homework and assignments for your OB class just to avoid being yelled at by your professor,you have learned this behavior through the use of:

Correct AnswerverifiedShow Answer

The tendency for people to base their judgments on information that is easier to recall refers to the:

Correct AnswerverifiedShow Answer

The knowledge that employees can typically learn only through experience is called:

Correct AnswerverifiedShow Answer

Which of the following reflects relatively permanent changes in an employee's knowledge or skill that results from experience?

Correct AnswerverifiedShow Answer

Which of the following occurs when an unwanted outcome follows an unwanted behavior?

Correct AnswerverifiedShow Answer

Which of the following is NOT a characteristic of tacit knowledge?

Correct AnswerverifiedShow Answer

_____ occurs when an unwanted outcome is removed following a desired behavior.

Correct AnswerverifiedShow Answer

_____ occurs when there is the removal of consequences following an unwanted behavior.

Correct AnswerverifiedShow Answer

When you read a textbook,the authors are communicating which of the following types of knowledge to you?

Correct AnswerverifiedShow Answer

To be a rational decision maker,we should do all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Define social learning theory and explain the four steps of the modeling process.

Correct AnswerverifiedSocial learning theory argues that peopl...View AnswerShow Answer

Learning has _____ effect on performance and _____ effect on commitment.

Correct AnswerverifiedShow Answer

Research shows that the differences between experts and novices are almost always a function of:

Correct AnswerverifiedShow Answer

Correct Answer
verified

In general,_ and _ should be the most common forms of reinforcement used by managers to create learning among their employees.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Social learning theory argues that peopl...
View Answer

Learning has _ effect on performance and _ effect on commitment.

Correct Answer
verified

Correct Answer
verified