Question 1

The quickest, most effective way to improve an employee's job satisfaction is to increase his or her compensation.

Accepted Answer

A) True 
 B)False

Question 2

Ergonomics is important for preventing common workplace injuries such as back injuries and repetitive-motion injuries.

Accepted Answer

A) True 
 B)False

Question 3

A methods and measurement analyst wants to develop a time standard for a certain task. In a preliminary study, he observed one worker perform the task six times with an average observed time of 20 seconds and a standard deviation of two seconds. What is the standard time for this task if the employee worked at a 20 percent faster pace than average, and an allowance of 25 percent of job time is used?

Accepted Answer

A)   20 seconds
B)   25 seconds
C)   26.7 seconds
D)   30 seconds
E)   32 secondsF) C) and D)
G) A) and B)

Question 4

Specialization is one of the sources of disagreement between the efficiency and behavioral approaches to job design.

Accepted Answer

A) True 
 B)False

Question 5

A methods and measurement analyst wants to develop a time standard for a certain task. In a preliminary study, he observed one worker perform the task six times with an average observed time of 20 seconds and a standard deviation of two seconds. What is the normal time for this task if the employee worked at a 20 percent faster pace than average?

Accepted Answer

A)   4 seconds
B)   16.7 seconds
C)   20 seconds
D)   24 seconds
E)   100 secondsF) B) and C)
G) B) and D)

Question 6

In a stopwatch time study, the average time it takes a given worker to perform a task a certain number of times is the:

Accepted Answer

A)   observed time.
B)   normal time.
C)   standard time.
D)   allowance time.
E)   performance rating time.F) All of the above
G) A) and C)

Question 7

In work sampling, observations should be taken:

Accepted Answer

A)   at the same time each day.
B)   within a short period of time.
C)   at randomly determined times.
D)   once every hour.
E)   once every day.F) B) and C)
G) A) and D)

Question 8

The chart used to focus on busy and idle portions of a work cycle is a:

Accepted Answer

A)   worker-machine chart.
B)   Gantt chart.
C)   simo chart.
D)   idle chart.
E)   flow process chart.F) B) and E)
G) B) and D)

Question 9

From the worker's perspective, an output-based pay system has the advantage of:

Accepted Answer

A)   linking pay more directly to effort.
B)   keeping earnings stable.
C)   keeping pay totally in the worker's control.
D)   minimizing the temptation to work harder for more money.
E)   keeping effort from influencing pay.F) D) and E)
G) A) and D)

Question 10

The owner of Kat Motel wants to develop a time standard for the task of cleaning a cat cage. In a preliminary study, she observed one of her workers perform this task six times, with the following results:   Observation 123456 Time (seconds)  998790819390\begin{array} { l r r r r r r } 	ext { Observation } & 1 & 2 & 3 & 4 & 5 & 6 \\hline 	ext { Time (seconds)  } & 99 & 87 & 90 & 81 & 93 & 90\end{array} Observation  Time (seconds)  ​199​287​390​481​593​690​​  What is the observed time for this task?

Accepted Answer

A)   81 seconds
B)   90 seconds
C)   99 seconds
D)   108 seconds
E)   540 seconds F) None of the above
G) A) and E)

Question 11

Which of the following is not an advantage of work sampling compared to stopwatch time study?

Accepted Answer

A)   There is little or no disruption of work.
B)   It is less susceptible to short-term fluctuations.
C)   Workers are less resentful.
D)   It is less costly and less time-consuming.
E)   It is better suited for short, repetitive tasks.F) C) and D)
G) B) and E)

Question 12

If there is a good chance that one or a few employees could wind up in monotonous jobs, job __________ can be a good idea.

Accepted Answer

A)   alteration
B)   expansion
C)   enrichment
D)   enlargement
E)   rotationF) B) and E)
G) A) and C)

Question 13

An advantage of work sampling, compared to a stopwatch time study, is that observations are spread out over a period of time in work sampling.

Accepted Answer

A) True 
 B)False

Question 14

Studies on worker efficiency and time of day suggest that the greatest efficiency is at the end of the day when workers are "warmed up."

Accepted Answer

A) True 
 B)False

Question 15

Job enrichment involves an increase in the level of responsibility for planning and coordinating tasks.

Accepted Answer

A) True 
 B)False

Question 16

One form of long-term team that is increasingly being used, especially in lean production settings, is:

Accepted Answer

A)   quality circle.
B)   product design.
C)   self-directed.
D)   self-improvement.
E)   mandatory.F) B) and C)
G) B) and D)

Question 17

Given the following work sampling data, based upon 100 random observations of a particular worker: $$\begin{array} { l c } 
\text { Activity } & \text { Times Observed } \
\hline \text { A } & 20 \
\text { B } & 50 \
\text { C } & 10 \
\text { Others } & 20
\end{array}$$ For a confidence level of 95.44 percent and a maximum error of .04, what should be the sample size for estimating the proportion of time spent performing activity C?

Accepted Answer

The answer of Given the following work sampling data, based...

Question 18

Which of the following most closely describes job enlargement?

Accepted Answer

A)   horizontal loading
B)   increasing the level of responsibility associated with a job
C)   transferring workers through a series of jobs to increase their scope of experience
D)   increasing the amount of workspace assigned to a worker
E)   assigning two jobs to the same workerF) B) and C)
G) All of the above

Question 19

Which of the following concerns is not one that job designers focus on?

Accepted Answer

A)   what will be done in a job
B)   who will do the job
C)   how the job will be done
D)   when should the job be completed
E)   where the job will be doneF) A) and D)
G) All of the above

Question 20

A methods and measurements analyst for Digital Devices needs to develop a time standard for the task of assembling a computer mouse. In a preliminary study, she observed one of her workers perform this task six times with the following results:   Observation 123456 Time (seconds)  463840344240\begin{array} { l r r r r r r } 	ext { Observation } & 1 & 2 & 3 & 4 & 5 & 6 \\hline 	ext { Time (seconds)  } & 46 & 38 & 40 & 34 & 42 & 40\end{array} Observation  Time (seconds)  ​146​238​340​434​542​640​​  What is the standard time for this task if the employee worked at a 20 percent faster pace than average and an allowance of 25 percent of job time is used?

Accepted Answer

A)   40 seconds
B)   50 seconds
C)   53.3 seconds
D)   60 seconds
E)   64 seconds F) A) and D)
G) A) and E)

Exam 7: Work Design and Measurement

Ergonomics is important for preventing common workplace injuries such as back injuries and repetitive-motion injuries.

Correct Answer
verified

If there is a good chance that one or a few employees could wind up in monotonous jobs, job __________ can be a good idea.

Correct Answer
verified

Specialization is one of the sources of disagreement between the efficiency and behavioral approaches to job design.

Correct Answer
verified

Correct Answer
verified

The chart used to focus on busy and idle portions of a work cycle is a:

Correct Answer
verified

Correct Answer
verified

Which of the following concerns is not one that job designers focus on?

Correct Answer
verified

Which of the following is not an advantage of work sampling compared to stopwatch time study?

Correct Answer
verified

Job enrichment involves an increase in the level of responsibility for planning and coordinating tasks.

Correct Answer
verified

The quickest, most effective way to improve an employee's job satisfaction is to increase his or her compensation.

Correct Answer
verified

Studies on worker efficiency and time of day suggest that the greatest efficiency is at the end of the day when workers are "warmed up."

Correct Answer
verified

Correct Answer
verified

In a stopwatch time study, the average time it takes a given worker to perform a task a certain number of times is the:

Correct Answer
verified

Correct Answer
verified

An advantage of work sampling, compared to a stopwatch time study, is that observations are spread out over a period of time in work sampling.

Correct Answer
verified

In work sampling, observations should be taken:

Correct Answer
verified

Which of the following most closely describes job enlargement?

Correct Answer
verified

From the worker's perspective, an output-based pay system has the advantage of:

Correct Answer
verified

One form of long-term team that is increasingly being used, especially in lean production settings, is:

Correct Answer
verified

Correct Answer
verified

Exam 7: Work Design and Measurement

Ergonomics is important for preventing common workplace injuries such as back injuries and repetitive-motion injuries.

Correct AnswerverifiedShow Answer

If there is a good chance that one or a few employees could wind up in monotonous jobs, job __________ can be a good idea.

Correct AnswerverifiedShow Answer

Specialization is one of the sources of disagreement between the efficiency and behavioral approaches to job design.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The chart used to focus on busy and idle portions of a work cycle is a:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following concerns is not one that job designers focus on?

Correct AnswerverifiedShow Answer

Which of the following is not an advantage of work sampling compared to stopwatch time study?

Correct AnswerverifiedShow Answer

Job enrichment involves an increase in the level of responsibility for planning and coordinating tasks.

Correct AnswerverifiedShow Answer

The quickest, most effective way to improve an employee's job satisfaction is to increase his or her compensation.

Correct AnswerverifiedShow Answer

Studies on worker efficiency and time of day suggest that the greatest efficiency is at the end of the day when workers are "warmed up."

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In a stopwatch time study, the average time it takes a given worker to perform a task a certain number of times is the:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

An advantage of work sampling, compared to a stopwatch time study, is that observations are spread out over a period of time in work sampling.

Correct AnswerverifiedShow Answer

In work sampling, observations should be taken:

Correct AnswerverifiedShow Answer

Which of the following most closely describes job enlargement?

Correct AnswerverifiedShow Answer

From the worker's perspective, an output-based pay system has the advantage of:

Correct AnswerverifiedShow Answer

One form of long-term team that is increasingly being used, especially in lean production settings, is:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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