Question 1

If people are resisting because of adjustment problems, management should adopt a negotiation and agreement approach to managing resistance to change.

Accepted Answer

A) True 
 B)False

Question 2

Describe the model of occupational stress, including a summary of the levels of stressors, types of appraisal, coping strategies, and different types of outcomes. Give an example of each type of stressor from your own life.

Accepted Answer

Figure 16.7 (in the text) presents a ver...

Question 3

What are the options people have to reduce stress? How does each work? Assess each.

Accepted Answer

The four most frequently used stress-red...

Question 4

The changing stage of Lewin's model involves learning and doing things differently.

Accepted Answer

A) True 
 B)False

Question 5

Included in demographic changes are all but one of the following. Which one?

Accepted Answer

A)   Gender
B)   Immigration
C)   Job dissatisfaction
D)   Skill level
E)   EducationF) A) and E)
G) B) and C)

Question 6

The potential causes or forces for organizational change can be categorized as internal and external.

Accepted Answer

A) True 
 B)False

Question 7

The four targeted elements of change are organizational arrangements, social factors, methods, and people.

Accepted Answer

A) True 
 B)False  True

Question 8

Research has shown that the use of OD techniques is unrelated to employee satisfaction.

Accepted Answer

A) True 
 B)False  False

Question 9

Early in the change process, a manager should use variable schedules of reinforcement with extrinsic rewards to reinforce new behaviors.

Accepted Answer

A) True 
 B)False

Question 10

A method for stress reduction that involves directing thoughts away from yourself is:

Accepted Answer

A)   Muscle relaxation
B)   Meditation
C)   Cognitive restructuring
D)   Holistic wellness
E)   BiofeedbackF) A) and D)
G) A) and C)

Question 11

Managers should assume that people are deliberately resisting change.

Accepted Answer

A) True 
 B)False

Question 12

A(n)  ________ outlines the organization's long-term direction and the actions necessary to achieve planned results.

Accepted Answer

A)   Strategic plan
B)   Vision statement
C)   Mission statement
D)   SWOT analysis
E)   Organizational structureF) A) and D)
G) C) and D)

Question 13

Primary appraisals are perceptions of how you are able to deal or cope with a given demand.

Accepted Answer

A) True 
 B)False

Question 14

Describe how managers should act to overcome resistance to change.

Accepted Answer

Resistance is a form of feedback and managers need to understand why it is occurring before trying to overcome it. This can be done by considering the extent to which the three sources of resistance shown in Figure 16.6 are contributing to the problem.
Employees are more likely to resist when they perceive that the personal costs of change outweigh the benefits. If this is the case then managers are advised to: (1) Provide as much information as possible to employees about the change. (2) Inform employees about the reasons/rationale for the change. (3) Conduct meetings to address employees' questions regarding the change. (4) Provide employees the opportunity to discuss how the proposed change might affect them. These four recommendations will improve the agent-recipient relationship by enhancing the level of trust between the parties.
Table 16.2 (in the text) describes six managerial strategies for overcoming resistance to change.
• The education and communication approach is commonly used where there is a lack of information or inaccurate information and analysis.
• The participation and involvement approach is commonly used where the initiators do not have all the information they need to design the change and where others have considerable power to resist.
• The facilitation and support approach is commonly used where people are resisting because of adjustment problems.
• The negotiation and agreement approach is commonly used where someone or some group will clearly lose out in a change and where that group has considerable power to resist.
• The manipulation and co-optation approach is commonly used where other tactics will not work or are too expensive.
• The explicit and implicit coercion approach is commonly used where speed is essential and the initiators of change possess considerable power.

Question 15

Past success may cause people to resist change.

Accepted Answer

A) True 
 B)False

Question 16

As part of developing its next strategic plan, Mortimer, Inc., assesses what it does well and what it does poorly, as well as reviews the environmental threats and opportunities. It is conducting a(n) :

Accepted Answer

A)   Competing values analysis
B)   SWOT analysis
C)   Systems analysis
D)   Force field analysis
E)   Organization development analysisF) None of the above
G) C) and E)

Question 17

The facilitation and support approach to overcoming resistance to change should be used when:

Accepted Answer

A)   There is a lack of information
B)   The initiators do not have all the information they need to make the change
C)   People are resisting because of adjustment problems
D)   Someone will clearly lose out in the change, and that person has considerable power to resist
E)   Speed is essential and the initiators have considerable powerF) All of the above
G) B) and D)

Question 18

XYZ, Inc., makes consumer products such as shampoo, conditioner, deodorant, and toothpaste. Recently, market research conducted at an university revealed that consumer tastes have changed, and consumers now want their products to come in pastel colors. Currently, XYZ's products all follow a black packaging scheme. What source of change is this?

Accepted Answer

A)   Human resource problem
B)   Managerial decisions
C)   Demographic characteristics
D)   Manufacturing
E)   Changing customer preferencesF) C) and E)
G) C) and D)

Question 19

Jeremy is a business student at ABC University. He is currently enrolled for 18 credits, mostly of quantitative courses with high workloads. He also works 25 hours a week as a bartender. Final exams are coming soon and he is worried about his grades. How would you characterize the cause(s)  of Jeremy's stress?

Accepted Answer

A)   Conflicting expectations
B)   Perceived control over events
C)   Unclear expectations
D)   Work overload
E)   Job characteristicsF) B) and C)
G) A) and E)

Question 20

Stress is an interaction between person and environmental factors.

Accepted Answer

A) True 
 B)False

Exam 16: Managing Change and Stress

If people are resisting because of adjustment problems, management should adopt a negotiation and agreement approach to managing resistance to change.

Correct Answer
verified

Describe the model of occupational stress, including a summary of the levels of stressors, types of appraisal, coping strategies, and different types of outcomes. Give an example of each type of stressor from your own life.

Correct Answer
verified
Figure 16.7 (in the text) presents a ver...
View Answer

What are the options people have to reduce stress? How does each work? Assess each.

Correct Answer
verified
The four most frequently used stress-red...
View Answer

The changing stage of Lewin's model involves learning and doing things differently.

Correct Answer
verified

Included in demographic changes are all but one of the following. Which one?

Correct Answer
verified

The potential causes or forces for organizational change can be categorized as internal and external.

Correct Answer
verified

The four targeted elements of change are organizational arrangements, social factors, methods, and people.

Correct Answer
verified
True

Research has shown that the use of OD techniques is unrelated to employee satisfaction.

Correct Answer
verified
False

Early in the change process, a manager should use variable schedules of reinforcement with extrinsic rewards to reinforce new behaviors.

Correct Answer
verified

A method for stress reduction that involves directing thoughts away from yourself is:

Correct Answer
verified

Managers should assume that people are deliberately resisting change.

Correct Answer
verified

A(n) ________ outlines the organization's long-term direction and the actions necessary to achieve planned results.

Correct Answer
verified

Primary appraisals are perceptions of how you are able to deal or cope with a given demand.

Correct Answer
verified

Describe how managers should act to overcome resistance to change.

Past success may cause people to resist change.

Correct Answer
verified

As part of developing its next strategic plan, Mortimer, Inc., assesses what it does well and what it does poorly, as well as reviews the environmental threats and opportunities. It is conducting a(n) :

Correct Answer
verified

The facilitation and support approach to overcoming resistance to change should be used when:

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Stress is an interaction between person and environmental factors.

Correct Answer
verified

Exam 16: Managing Change and Stress

If people are resisting because of adjustment problems, management should adopt a negotiation and agreement approach to managing resistance to change.

Correct AnswerverifiedShow Answer

Describe the model of occupational stress, including a summary of the levels of stressors, types of appraisal, coping strategies, and different types of outcomes. Give an example of each type of stressor from your own life.

Correct AnswerverifiedFigure 16.7 (in the text) presents a ver...View AnswerShow Answer

What are the options people have to reduce stress? How does each work? Assess each.

Correct AnswerverifiedThe four most frequently used stress-red...View AnswerShow Answer

The changing stage of Lewin's model involves learning and doing things differently.

Correct AnswerverifiedShow Answer

Included in demographic changes are all but one of the following. Which one?

Correct AnswerverifiedShow Answer

The potential causes or forces for organizational change can be categorized as internal and external.

Correct AnswerverifiedShow Answer

The four targeted elements of change are organizational arrangements, social factors, methods, and people.

Correct AnswerverifiedTrue

Research has shown that the use of OD techniques is unrelated to employee satisfaction.

Correct AnswerverifiedFalse

Early in the change process, a manager should use variable schedules of reinforcement with extrinsic rewards to reinforce new behaviors.

Correct AnswerverifiedShow Answer

A method for stress reduction that involves directing thoughts away from yourself is:

Correct AnswerverifiedShow Answer

Managers should assume that people are deliberately resisting change.

Correct AnswerverifiedShow Answer

A(n) ________ outlines the organization's long-term direction and the actions necessary to achieve planned results.

Correct AnswerverifiedShow Answer

Primary appraisals are perceptions of how you are able to deal or cope with a given demand.

Correct AnswerverifiedShow Answer

Describe how managers should act to overcome resistance to change.

Past success may cause people to resist change.

Correct AnswerverifiedShow Answer

As part of developing its next strategic plan, Mortimer, Inc., assesses what it does well and what it does poorly, as well as reviews the environmental threats and opportunities. It is conducting a(n) :

Correct AnswerverifiedShow Answer

The facilitation and support approach to overcoming resistance to change should be used when:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Stress is an interaction between person and environmental factors.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
Figure 16.7 (in the text) presents a ver...
View Answer

Correct Answer
verified
The four most frequently used stress-red...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
True

Correct Answer
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False

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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