Question 1

________ is a stress-reduction technique that is expensive because it requires a trained psychologist or counselor.

Accepted Answer

A)   Muscle relaxation
B)   Meditation
C)   Cognitive restructuring
D)   Holistic wellness
E)   BiofeedbackF) C) and D)
G) None of the above

Question 2

Identify the three general types of change and describe how they differ from each other.

Accepted Answer

The many kinds of change are often descr...

Question 3

Organization development is not at all similar to empowerment.

Accepted Answer

A) True 
 B)False

Question 4

The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n)  _________ change.

Accepted Answer

A)   Innovative
B)   Adaptive
C)   Radically innovative
D)   Product
E)   ProcessF) D) and E)
G) A) and E)

Question 5

The advantage of _________ as a means of overcoming change is that it is speedy and can overcome any kind of resistance.

Accepted Answer

A)   Facilitation and support
B)   Explicit and implicit coercion
C)   Manipulation and cooptation
D)   Participation and involvement
E)   Education and commitmentF) A) and B)
G) C) and D)

Question 6

All stress is associated with negative emotions or outcomes.

Accepted Answer

A) True 
 B)False

Question 7

In Lewin's model, unfreezing creates the motivation to change.

Accepted Answer

A) True 
 B)False

Question 8

What is organization development? What is the philosophy behind OD? How does it work?

Accepted Answer

Organization development (OD) differs fr...

Question 9

"Good" stress is called:

Accepted Answer

A)   Un-stress
B)   De-stress
C)   Eustress
D)   Positive stress
E)   DistressF) None of the above
G) A) and D)

Question 10

The stages of OD are, in order:

Accepted Answer

A)   Diagnosis, evaluation, intervention, feedback
B)   Evaluation, diagnosis, intervention, feedback
C)   Feedback, evaluation, diagnosis, intervention
D)   Evaluation, feedback, diagnosis, intervention
E)   Diagnosis, intervention, evaluation, feedbackF) B) and C)
G) B) and D)

Question 11

When other tactics will not work or are too expensive, the best approach to overcoming resistance to change is:

Accepted Answer

A)   Facilitation and support
B)   Explicit and implicit coercion
C)   Manipulation and co-optation
D)   Participation and involvement
E)   Education and commitmentF) None of the above
G) A) and E)

Question 12

To cognitively restructure, one can follow the ABCDE approach.

Accepted Answer

A) True 
 B)False

Question 13

The advantage of _________ as a means of overcoming change is that once persuaded, people will often help with the implementation of the change.

Accepted Answer

A)   Facilitation and support
B)   Explicit and implicit coercion
C)   Negotiation and agreement
D)   Participation and involvement
E)   Education and communicationF) None of the above
G) A) and B)

Question 14

The recommended way to look at resistance to change is to view it as caused by:

Accepted Answer

A)   Primarily the personality of the recipient
B)   Recipient characteristics, change agent characteristics, and the relationship between the change agent and the recipient
C)   Mistakes the change agent makes
D)   Cultural differences
E)   EustressF) A) and C)
G) B) and E)

Question 15

One underlying assumption of Lewin's change model is that is bound to occur with any attempt to change.

Accepted Answer

A) True 
 B)False

Question 16

The step of Kotter's Eight-Step model that involves the guiding coalition using credibility from short-term wins to create more change is:

Accepted Answer

A)   Establishing a sense of urgency
B)   Communicating the change vision
C)   Empowering the broad-based action
D)   Consolidating gains
E)   Anchoring new approaches in the cultureF) A) and C)
G) A) and B)

Question 17

Which of the following is not a targeted element of change?

Accepted Answer

A)   Organizational arrangements
B)   The external environment
C)   Social factors
D)   Methods
E)   PeopleF) D) and E)
G) C) and D)

Exam 16: Managing Change and Stress

Identify the three general types of change and describe how they differ from each other.

Correct Answer
verified
The many kinds of change are often descr...
View Answer

The advantage of _________ as a means of overcoming change is that it is speedy and can overcome any kind of resistance.

Correct Answer
verified

The step of Kotter's Eight-Step model that involves the guiding coalition using credibility from short-term wins to create more change is:

Correct Answer
verified

The recommended way to look at resistance to change is to view it as caused by:

Correct Answer
verified

One underlying assumption of Lewin's change model is that is bound to occur with any attempt to change.

Correct Answer
verified

To cognitively restructure, one can follow the ABCDE approach.

Correct Answer
verified

What is organization development? What is the philosophy behind OD? How does it work?

Correct Answer
verified
Organization development (OD) differs fr...
View Answer

Which of the following is not a targeted element of change?

Correct Answer
verified

The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.

Correct Answer
verified

All stress is associated with negative emotions or outcomes.

Correct Answer
verified

Organization development is not at all similar to empowerment.

Correct Answer
verified

"Good" stress is called:

Correct Answer
verified

The stages of OD are, in order:

Correct Answer
verified

________ is a stress-reduction technique that is expensive because it requires a trained psychologist or counselor.

Correct Answer
verified

In Lewin's model, unfreezing creates the motivation to change.

Correct Answer
verified

The advantage of _________ as a means of overcoming change is that once persuaded, people will often help with the implementation of the change.

Correct Answer
verified

When other tactics will not work or are too expensive, the best approach to overcoming resistance to change is:

Correct Answer
verified

Exam 16: Managing Change and Stress

Identify the three general types of change and describe how they differ from each other.

Correct AnswerverifiedThe many kinds of change are often descr...View AnswerShow Answer

The advantage of _________ as a means of overcoming change is that it is speedy and can overcome any kind of resistance.

Correct AnswerverifiedShow Answer

The step of Kotter's Eight-Step model that involves the guiding coalition using credibility from short-term wins to create more change is:

Correct AnswerverifiedShow Answer

The recommended way to look at resistance to change is to view it as caused by:

Correct AnswerverifiedShow Answer

One underlying assumption of Lewin's change model is that is bound to occur with any attempt to change.

Correct AnswerverifiedShow Answer

To cognitively restructure, one can follow the ABCDE approach.

Correct AnswerverifiedShow Answer

What is organization development? What is the philosophy behind OD? How does it work?

Correct AnswerverifiedOrganization development (OD) differs fr...View AnswerShow Answer

Which of the following is not a targeted element of change?

Correct AnswerverifiedShow Answer

The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.

Correct AnswerverifiedShow Answer

All stress is associated with negative emotions or outcomes.

Correct AnswerverifiedShow Answer

Organization development is not at all similar to empowerment.

Correct AnswerverifiedShow Answer

"Good" stress is called:

Correct AnswerverifiedShow Answer

The stages of OD are, in order:

Correct AnswerverifiedShow Answer

________ is a stress-reduction technique that is expensive because it requires a trained psychologist or counselor.

Correct AnswerverifiedShow Answer

In Lewin's model, unfreezing creates the motivation to change.

Correct AnswerverifiedShow Answer

The advantage of _________ as a means of overcoming change is that once persuaded, people will often help with the implementation of the change.

Correct AnswerverifiedShow Answer

When other tactics will not work or are too expensive, the best approach to overcoming resistance to change is:

Correct AnswerverifiedShow Answer

Correct Answer
verified
The many kinds of change are often descr...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Organization development (OD) differs fr...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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