Question 1

The highest degree of empowerment is:

Accepted Answer

A)   Authoritarian power
B)   Power sharing
C)   Power distribution
D)   Influence sharing
E)   StructuralF) B) and E)
G) C) and D)

Question 2

Ethan tried to convince his subordinates to accept a new policy by showing them that the policy is consistent with the organizational rules and policies. He also showed them that the people above him had already supported and sanctioned the policy. What influence tactic was Ethan using?

Accepted Answer

A)   Legitimating tactics
B)   Exchange
C)   Personal appeal
D)   Ingratiation
E)   ConsultationF) None of the above
G) A) and B)

Question 3

Which of the following is not a principle of persuasion?

Accepted Answer

A)   People tend to like those who like them
B)   People tend to resent and disrespect credible experts
C)   The belief in reciprocity is almost universal
D)   People tend to follow the lead of those most like themselves
E)   People tend to do what they are personally committed to doF) C) and D)
G) B) and D)

Question 4

Power is the ability to marshal resources to get something done.

Accepted Answer

A) True 
 B)False

Question 5

Dewey, a manager at the Busy Bee Restaurant, gives Alice her schedule for the next week. Alice knows she must follow that schedule. What kind of power is Dewey exercising?

Accepted Answer

A)   Reward
B)   Coercion
C)   Referent
D)   Legitimate
E)   ExpertF) B) and C)
G) A) and E)

Question 6

The best possible influence outcome is __________ because the target person's intrinsic motivation energizes good performance.

Accepted Answer

A)   Commitment
B)   Defiance
C)   Compliance
D)   Resistance
E)   HindranceF) D) and E)
G) B) and E)

Question 7

Trying to build enthusiasm by appealing to others' emotions, ideals, or values is known as:

Accepted Answer

A)   Ingratiation
B)   Consultation
C)   Exchange
D)   Coalition tactics
E)   Inspirational appealsF) A) and B)
G) A) and C)

Question 8

What is meant by the phrase, "Empowerment is a matter of degree"? Describe the evolution of power from domination to delegation.

Accepted Answer

Empowerment is a matter of degree, not a...

Question 9

When psychologically empowered, an employee feels all but one of the following. Which one?

Accepted Answer

A)   Self-determination
B)   Agreeableness
C)   Meaning
D)   Competence
E)   Impact at workF) C) and D)
G) A) and C)

Question 10

One often overlooked and underestimated source of referent power is your network of relationships.

Accepted Answer

A) True 
 B)False

Question 11

While structural empowerment draws on job design and characteristics, psychological empowerment is related to self-efficacy.

Accepted Answer

A) True 
 B)False

Question 12

When a coalition's target issue is resolved, the coalition members usually stick together around a new issue they have embraced.

Accepted Answer

A) True 
 B)False

Question 13

The ability to make threats or deliver punishment gives an individual or organization _______ power.

Accepted Answer

A)   Reward
B)   Coercion
C)   Referent
D)   Legitimate
E)   ExpertF) None of the above
G) A) and E)

Question 14

Influence tactics can be taught and learned.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a "hard" influence tactic?

Accepted Answer

A)   Consultation
B)   Legitimating tactics
C)   Ingratiation
D)   Personal appeals
E)   Rational persuasionF) C) and D)
G) B) and C)

Question 16

In order to have effective meetings, a leader should never use an agenda for a meeting.

Accepted Answer

A) True 
 B)False

Question 17

__________ power tend to produce compliance.

Accepted Answer

A)   Positive legitimate, expert, and referent
B)   Negative legitimate, expert, and referent
C)   Negative legitimate, coercive, and reward
D)   Negative legitimate, reward, and expert
E)   Positive legitimate, expert, and rewardF) None of the above
G) B) and D)

Question 18

Describe at least six of the common influence tactics and describe them. Give examples of each from your own experience.

Accepted Answer

Influence tactics are conscious efforts ...

Question 19

Recent research and practice have shown that the four elements-meaning, competence, self-determination, and impact at work-that are important for individuals also foster psychological empowerment in teams, but not for whole organizations.

Accepted Answer

A) True 
 B)False

Question 20

To have more effective meetings, managers should:

Accepted Answer

A)   Experiment with the numbers and frequencies of meetings held
B)   Allow meetings to go longer than scheduled; schedules are only guidelines
C)   Create a general agenda showing just the time, date, and place of the meeting
D)   Insist that only problems be fully discussed, and possible solutions aired at later meetings
E)   Set general goals for each meetingF) A) and B)
G) C) and D)

Exam 12: Power, Influence, and Politics

What is meant by the phrase, "Empowerment is a matter of degree"? Describe the evolution of power from domination to delegation.

Correct AnswerverifiedEmpowerment is a matter of degree, not a...View AnswerShow Answer

__________ power tend to produce compliance.

Correct AnswerverifiedShow Answer

While structural empowerment draws on job design and characteristics, psychological empowerment is related to self-efficacy.

Correct AnswerverifiedShow Answer

Dewey, a manager at the Busy Bee Restaurant, gives Alice her schedule for the next week. Alice knows she must follow that schedule. What kind of power is Dewey exercising?

Correct AnswerverifiedShow Answer

In order to have effective meetings, a leader should never use an agenda for a meeting.

Correct AnswerverifiedShow Answer

Trying to build enthusiasm by appealing to others' emotions, ideals, or values is known as:

Correct AnswerverifiedShow Answer

Ethan tried to convince his subordinates to accept a new policy by showing them that the policy is consistent with the organizational rules and policies. He also showed them that the people above him had already supported and sanctioned the policy. What influence tactic was Ethan using?

Correct AnswerverifiedShow Answer

Which of the following is a "hard" influence tactic?

Correct AnswerverifiedShow Answer

The highest degree of empowerment is:

Correct AnswerverifiedShow Answer

The ability to make threats or deliver punishment gives an individual or organization _______ power.

Correct AnswerverifiedShow Answer

Describe at least six of the common influence tactics and describe them. Give examples of each from your own experience.

Correct AnswerverifiedInfluence tactics are conscious efforts ...View AnswerShow Answer

When psychologically empowered, an employee feels all but one of the following. Which one?

Correct AnswerverifiedShow Answer

The best possible influence outcome is __________ because the target person's intrinsic motivation energizes good performance.

Correct AnswerverifiedShow Answer

Power is the ability to marshal resources to get something done.

Correct AnswerverifiedShow Answer

To have more effective meetings, managers should:

Correct AnswerverifiedShow Answer

Influence tactics can be taught and learned.

Correct AnswerverifiedShow Answer

Recent research and practice have shown that the four elements-meaning, competence, self-determination, and impact at work-that are important for individuals also foster psychological empowerment in teams, but not for whole organizations.

Correct AnswerverifiedShow Answer

One often overlooked and underestimated source of referent power is your network of relationships.

Correct AnswerverifiedShow Answer

Which of the following is not a principle of persuasion?

Correct AnswerverifiedShow Answer

When a coalition's target issue is resolved, the coalition members usually stick together around a new issue they have embraced.

Correct AnswerverifiedShow Answer

Correct Answer
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Empowerment is a matter of degree, not a...
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Influence tactics are conscious efforts ...
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