Question 1

_______ is a give-and-take decision-making process involving two or more parties with different preferences.

Accepted Answer

A)   Arbitration
B)   Conciliation
C)   Conflict
D)   Negotiation
E)   DialecticismF) D) and E)
G) B) and C) D

Question 2

_______ is an alternative dispute resolution technique in which someone who works for the organization, and is widely respected and trusted, hears grievances on a confidential basis and attempts to arrange a solution.

Accepted Answer

A)   Ombudsmanship
B)   Facilitation
C)   Peer review
D)   Mediation
E)   ArbitrationF) C) and D)
G) B) and E) A

Question 3

Identify and briefly discuss the desired outcomes of effective conflict management.

Accepted Answer

An influential model of cooperative conf...

Question 4

In ________, parties agree to accept the decision of the _________.

Accepted Answer

A)   Mediation; mediator
B)   Arbitration; arbitrator
C)   Facilitation; facilitator
D)   Conciliation; conciliator
E)   Ombudsman; ombudsmanF) B) and C)
G) B) and E)

Question 5

Groupthink occurs when a desire to get along with other group members pushes aside critical thinking.

Accepted Answer

A) True 
 B)False

Question 6

The dominating conflict management style is characterized by:

Accepted Answer

A)   High concern for self and low concern for other
B)   High concern for self and high concern for other
C)   High concern for other and low concern for self
D)   Low concern for other and low concern for self
E)   Moderate concern for both self and otherF) B) and E)
G) A) and D)

Question 7

Flexspace includes the concept of working from home.

Accepted Answer

A) True 
 B)False

Question 8

Employees' shared perceptions of policies, practices, and procedures of an organization is known as:

Accepted Answer

A)   Culture
B)   Socialization
C)   Climate
D)   Civility
E)   GroupthinkF) A) and B)
G) D) and E)

Question 9

Which of the following tips should be used by managers to reduce personality conflict?

Accepted Answer

A)   Be sure to take sides in others' conflicts
B)   Intervene where possible in others' conflicts; do not let them work things out themselves
C)   Do not attempt informal dispute resolution
D)   Avoid direct communication with someone you are in conflict with
E)   Investigate and document conflict among your own subordinatesF) B) and C)
G) A) and B)

Question 10

Describe the relationship between conflict intensity and performance outcomes.

Accepted Answer

The relationship between conflict intens...

Question 11

Roger manages both Bill and Nancy. They are in an argument about who should handle a particular job. Roger encourages them to deal directly with each other in a positive and constructive manner. Roger is acting as a(n) :

Accepted Answer

A)   Facilitator
B)   Arbitrator
C)   Ombudsman
D)   Conciliator
E)   NegotiatorF) A) and D)
G) A) and C)

Question 12

A(n)  ________ negotiation usually involves a single issue in which one person gains at the expense of another.

Accepted Answer

A)   Distributive
B)   Integrative
C)   Compromise
D)   Added-value
E)   AlternativeF) C) and E)
G) None of the above

Question 13

Which of the following statements about bullying is false?

Accepted Answer

A)   Bullying is unlikely to be obvious to anyone other than the bully and the person being bullied
B)   Bullying can affect people who are not bullied but who merely observe bullying
C)   Bullying is the same as other forms of mistreatment or incivility
D)   Bullying has group-level implications
E)   Organizations should adopt workplace bullying policiesF) C) and D)
G) A) and B)

Question 14

Which of the following situations is most likely to result in conflict?

Accepted Answer

A)   Clear job boundaries
B)   Independent tasks
C)   Competition for limited resources
D)   Realistic expectations
E)   Clear policies, standards, and rulesF) B) and D)
G) All of the above

Question 15

The least constructive metaphor to use in viewing conflict is:

Accepted Answer

A)   Conflict as a journey
B)   Conflict as a sports contest
C)   Conflict as an opportunity
D)   Conflict as a learning experience
E)   Conflict as unavoidableF) A) and D)
G) C) and E)

Question 16

The styles of conflict handling are differentiated along two dimensions:

Accepted Answer

A)   Internal and external
B)   Functional and dysfunctional
C)   Social and cognitive
D)   Perceptual and real
E)   Concern for others and concern for selfF) C) and D)
G) A) and E) E

Question 17

What is the contact hypothesis? What has research shown about this idea?

Accepted Answer

Contact hypothesis is one of three appro...

Question 18

When issues are complex, better solutions are needed, commitment is needed, time is available, the ________ conflict handling style is appropriate.

Accepted Answer

A)   Integrating
B)   Obliging
C)   Avoiding
D)   Dominating
E)   CompromisingF) All of the above
G) A) and B)

Question 19

A very high level of cohesiveness in a group:

Accepted Answer

A)   Is always a good thing for the organization
B)   Can reduce "groupthink"
C)   Is likely to reduce critical thinking
D)   Increases cooperation of the group with other groups
E)   Heightens the accuracy of group members' perceptions of realityF) B) and D)
G) A) and B)

Question 20

Organizations can suffer from having too little conflict, as well as too much.

Accepted Answer

A) True 
 B)False

Exam 10: Managing Conflict and Negotiation

_______ is a give-and-take decision-making process involving two or more parties with different preferences.

Correct AnswerverifiedD

_______ is an alternative dispute resolution technique in which someone who works for the organization, and is widely respected and trusted, hears grievances on a confidential basis and attempts to arrange a solution.

Correct AnswerverifiedA

Identify and briefly discuss the desired outcomes of effective conflict management.

Correct AnswerverifiedAn influential model of cooperative conf...View AnswerShow Answer

In ________, parties agree to accept the decision of the _________.

Correct AnswerverifiedShow Answer

Groupthink occurs when a desire to get along with other group members pushes aside critical thinking.

Correct AnswerverifiedShow Answer

The dominating conflict management style is characterized by:

Correct AnswerverifiedShow Answer

Flexspace includes the concept of working from home.

Correct AnswerverifiedShow Answer

Employees' shared perceptions of policies, practices, and procedures of an organization is known as:

Correct AnswerverifiedShow Answer

Which of the following tips should be used by managers to reduce personality conflict?

Correct AnswerverifiedShow Answer

Describe the relationship between conflict intensity and performance outcomes.

Correct AnswerverifiedThe relationship between conflict intens...View AnswerShow Answer

Roger manages both Bill and Nancy. They are in an argument about who should handle a particular job. Roger encourages them to deal directly with each other in a positive and constructive manner. Roger is acting as a(n) :

Correct AnswerverifiedShow Answer

A(n) ________ negotiation usually involves a single issue in which one person gains at the expense of another.

Correct AnswerverifiedShow Answer

Which of the following statements about bullying is false?

Correct AnswerverifiedShow Answer

Which of the following situations is most likely to result in conflict?

Correct AnswerverifiedShow Answer

The least constructive metaphor to use in viewing conflict is:

Correct AnswerverifiedShow Answer

The styles of conflict handling are differentiated along two dimensions:

Correct AnswerverifiedE

What is the contact hypothesis? What has research shown about this idea?

Correct AnswerverifiedContact hypothesis is one of three appro...View AnswerShow Answer

When issues are complex, better solutions are needed, commitment is needed, time is available, the ________ conflict handling style is appropriate.

Correct AnswerverifiedShow Answer

A very high level of cohesiveness in a group:

Correct AnswerverifiedShow Answer

Organizations can suffer from having too little conflict, as well as too much.

Correct AnswerverifiedShow Answer

Correct Answer
verified
D

Correct Answer
verified
A

Correct Answer
verified
An influential model of cooperative conf...
View Answer

In , parties agree to accept the decision of the _.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The relationship between conflict intens...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
E

Correct Answer
verified
Contact hypothesis is one of three appro...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified