Question 1

Donna and Kim are both secretaries for the accounting department. Since someone must be present to answer the phones at all times, different times must be scheduled for each of them to go to lunch. Both of them want the time from noon to 1 p.m. Previous unsuccessful discussions have occurred, resulting in their not speaking to each other. Patti, who also works in the department, sits down separately with each of them to try to explore possible solutions, with the idea that if she can find common ground, they will again discuss alternative schedules face-to-face. Patti is acting as a(n) :

Accepted Answer

A)   Facilitator
B)   Arbitrator
C)   Ombudsman
D)   Conciliator
E)   NegotiatorF) B) and E)
G) A) and E)

Question 2

Ashley finds herself waking up at night frequently thinking about a report she must present to the vice presidents of her firm at the end of the month. She is experiencing social work-family conflict.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true about in-group thinking?

Accepted Answer

A)   Lower levels of cohesiveness lead to groupthink
B)   Members of in-groups view themselves as being all alike
C)   In-group members exaggerate the differences between their group and other groups
D)   In-group members view themselves and members of other groups positively
E)   In-group members view themselves and members of other groups as morally correctF) A) and E)
G) B) and D)

Question 4

In ________, one party perceives that its interests are being opposed or negatively affected by another party.

Accepted Answer

A)   Negotiation
B)   Devil's advocacy
C)   Conflict
D)   Integration
E)   MediationF) C) and E)
G) None of the above

Question 5

Functional conflict is also known as constructive or cooperative conflict.

Accepted Answer

A) True 
 B)False

Question 6

The first step of added-value negotiation is:

Accepted Answer

A)   Identify options
B)   Perfect the deal
C)   Design alternative deal packages
D)   Clarify interests
E)   Select a dealF) A) and B)
G) B) and E)

Question 7

________ involves assigning someone the role of critic.

Accepted Answer

A)   Dysfunctional conflict
B)   The dialectic method
C)   Integration
D)   Devil's advocacy
E)   Alternative dispute resolutionF) D) and E)
G) A) and C)

Question 8

Family and spousal support are of little help in resolving work-family conflict.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements about conflict is true?

Accepted Answer

A)   Conflict should be completely eliminated across the organization
B)   Conflict should be encouraged in some departments and discouraged in others
C)   Organizations experiencing excessive conflict tend to also be apathetic, uncreative, and indecisive
D)   Use of technology and virtual teams can minimize conflict
E)   Organizations can suffer from too little conflictF) D) and E)
G) B) and C)

Question 10

Managers wishing to reduce conflict between members and groups should isolate them from each other as much as possible.

Accepted Answer

A) True 
 B)False

Question 11

Functional conflict:

Accepted Answer

A)   Should be minimized
B)   Is more likely to make people defensive and competitive
C)   Serves the interests of the organization
D)   Is a method of alternative dispute resolution
E)   Should always be resolved by using an integrative conflict handling styleF) A) and E)
G) A) and D)

Question 12

As a manager of two employees who are having a personality conflict, one step you should take is to document the conflict.

Accepted Answer

A) True 
 B)False

Question 13

Mark, the business head of a firm, wanted to give New Year's gifts to his employees. He discussed this with his employees and decided to give leather briefcases. Mark stated that he did not want to give cheap bags, while a few employees said that they did not want exorbitantly priced designer name bags. Identify the step of added-value negotiation used in this situation.

Accepted Answer

A)   Clarify interests
B)   Identify options
C)   Design alternative deal packages
D)   Select a deal
E)   Perfect the dealF) C) and E)
G) C) and D)

Question 14

Define "personality conflict." How should managers deal with personality conflicts between employees?

Accepted Answer

A personality conflict is interpersonal ...

Question 15

The ________ hypothesis suggests that the more members of different groups interact, the less intergroup conflict they will experience.

Accepted Answer

A)   Conflict reduction
B)   Coalition
C)   Groupthink
D)   Contact
E)   ClimateF) A) and B)
G) C) and D)

Question 16

"Light tactics" of conflict include making threats; "heavy tactics" include violence.

Accepted Answer

A) True 
 B)False

Question 17

Incivility can include abusive supervision and bullying.

Accepted Answer

A) True 
 B)False

Question 18

The dialectic method calls for managers to foster a structured debate of opposing viewpoints prior to making a decision.

Accepted Answer

A) True 
 B)False

Question 19

Research supports the contact hypothesis.

Accepted Answer

A) True 
 B)False

Question 20

Dr. Hamrick is hired by the ABC Company to hear cases involving grievances of employees of the company. Sometimes evidence is presented and witnesses are called, and decisions are always based on legal merits, and his decisions are binding. This is an example of:

Accepted Answer

A)   Arbitration
B)   Mediation
C)   Conciliation
D)   Ombudsman
E)   Peer reviewF) A) and C)
G) C) and D)

Exam 10: Managing Conflict and Negotiation

"Light tactics" of conflict include making threats; "heavy tactics" include violence.

Correct Answer
verified

Define "personality conflict." How should managers deal with personality conflicts between employees?

Correct Answer
verified
A personality conflict is interpersonal ...
View Answer

Functional conflict is also known as constructive or cooperative conflict.

Correct Answer
verified

Dr. Hamrick is hired by the ABC Company to hear cases involving grievances of employees of the company. Sometimes evidence is presented and witnesses are called, and decisions are always based on legal merits, and his decisions are binding. This is an example of:

Correct Answer
verified

Ashley finds herself waking up at night frequently thinking about a report she must present to the vice presidents of her firm at the end of the month. She is experiencing social work-family conflict.

Correct Answer
verified

In ________, one party perceives that its interests are being opposed or negatively affected by another party.

Correct Answer
verified

Incivility can include abusive supervision and bullying.

Correct Answer
verified

As a manager of two employees who are having a personality conflict, one step you should take is to document the conflict.

Correct Answer
verified

Which of the following is true about in-group thinking?

Correct Answer
verified

Functional conflict:

Correct Answer
verified

Family and spousal support are of little help in resolving work-family conflict.

Correct Answer
verified

Managers wishing to reduce conflict between members and groups should isolate them from each other as much as possible.

Correct Answer
verified

________ involves assigning someone the role of critic.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Which of the following statements about conflict is true?

Correct Answer
verified

The dialectic method calls for managers to foster a structured debate of opposing viewpoints prior to making a decision.

Correct Answer
verified

The ________ hypothesis suggests that the more members of different groups interact, the less intergroup conflict they will experience.

Correct Answer
verified

The first step of added-value negotiation is:

Correct Answer
verified

Research supports the contact hypothesis.

Correct Answer
verified

Exam 10: Managing Conflict and Negotiation

"Light tactics" of conflict include making threats; "heavy tactics" include violence.

Correct AnswerverifiedShow Answer

Define "personality conflict." How should managers deal with personality conflicts between employees?

Correct AnswerverifiedA personality conflict is interpersonal ...View AnswerShow Answer

Functional conflict is also known as constructive or cooperative conflict.

Correct AnswerverifiedShow Answer

Dr. Hamrick is hired by the ABC Company to hear cases involving grievances of employees of the company. Sometimes evidence is presented and witnesses are called, and decisions are always based on legal merits, and his decisions are binding. This is an example of:

Correct AnswerverifiedShow Answer

Ashley finds herself waking up at night frequently thinking about a report she must present to the vice presidents of her firm at the end of the month. She is experiencing social work-family conflict.

Correct AnswerverifiedShow Answer

In ________, one party perceives that its interests are being opposed or negatively affected by another party.

Correct AnswerverifiedShow Answer

Incivility can include abusive supervision and bullying.

Correct AnswerverifiedShow Answer

As a manager of two employees who are having a personality conflict, one step you should take is to document the conflict.

Correct AnswerverifiedShow Answer

Which of the following is true about in-group thinking?

Correct AnswerverifiedShow Answer

Functional conflict:

Correct AnswerverifiedShow Answer

Family and spousal support are of little help in resolving work-family conflict.

Correct AnswerverifiedShow Answer

Managers wishing to reduce conflict between members and groups should isolate them from each other as much as possible.

Correct AnswerverifiedShow Answer

________ involves assigning someone the role of critic.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following statements about conflict is true?

Correct AnswerverifiedShow Answer

The dialectic method calls for managers to foster a structured debate of opposing viewpoints prior to making a decision.

Correct AnswerverifiedShow Answer

The ________ hypothesis suggests that the more members of different groups interact, the less intergroup conflict they will experience.

Correct AnswerverifiedShow Answer

The first step of added-value negotiation is:

Correct AnswerverifiedShow Answer

Research supports the contact hypothesis.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
A personality conflict is interpersonal ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified