Question 1

The most common response to incivility is that employees work harder to avoid its source.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not a result of escalation of conflict?

Accepted Answer

A)   Parties move from "heavy" to "light" tactics
B)   The number of issues grows
C)   Issues move from specific to general
D)   The number of parties to the conflict grows
E)   Goals changeF) All of the above
G) None of the above

Question 3

The key to reducing work-family conflict is balancing demands from the different domains of life.

Accepted Answer

A) True 
 B)False

Question 4

Describe what tends to happen when conflict escalates.

Accepted Answer

When conflict escalates the intensity in...

Question 5

_______ involves staging a structured debate of opposing viewpoints prior to making a decision.

Accepted Answer

A)   Dysfunctional conflict
B)   The dialectic method
C)   Integration
D)   Devil's advocacy
E)   Alternative dispute resolutionF) All of the above
G) C) and D)

Question 6

Research has shown that people with a high level of extraversion are best suited for integrative negotiations.

Accepted Answer

A) True 
 B)False

Question 7

The two basic types of negotiation are:

Accepted Answer

A)   Integrating and avoiding
B)   Dominating and obliging
C)   Distributive and integrative
D)   Interpersonal and intrapersonal
E)   Organizational and individualF) A) and B)
G) B) and C)

Question 8

Which of the following is true about work-family conflict?

Accepted Answer

A)   Work-family balance begins at the workplace
B)   An employer's specific programs are more important in addressing work-family balance than its family-supportive philosophy
C)   Organizations should consider adopting work policies that are targeted toward different generational groups
D)   Flextime is particularly attractive to baby boomers
E)   Work-family conflict is solely about how work interferes with family concernsF) B) and E)
G) A) and E)

Question 9

The obliging conflict handling style is characterized by:

Accepted Answer

A)   High concern for self and low concern for others
B)   High concern for self and high concern for others
C)   High concern for others and low concern for self
D)   Low concern for others and low concern for self
E)   Moderate concern for both self and othersF) B) and D)
G) All of the above

Question 10

The sources of conflict and the issues themselves may be imagined, as well as real.

Accepted Answer

A) True 
 B)False

Question 11

All conflict ultimately threatens management's authority and thus has to be avoided or quickly resolved.

Accepted Answer

A) True 
 B)False

Question 12

Larry and Roger wanted to buy office furniture for the new location of their advertising firm. They discussed their needs. Larry said that he needed plastic furniture and Roger stated that he needed wooden shelves. They also discussed how many chairs, tables, shelves, and other kinds of furniture would be required. Which of the following steps of added-value negotiation is described in this situation?

Accepted Answer

A)   Clarify interests
B)   Identify options
C)   Design alternative deal packages
D)   Select a deal
E)   Perfect the dealF) A) and C)
G) A) and D)

Question 13

Which of the following statements about incivility at work is false?

Accepted Answer

A)   Incivility can arise from both individual and organizational sources
B)   Stress is a potential outcome of incivility
C)   Abusive supervision is a form of incivility
D)   Incivility can damage an organization's reputation
E)   Personality is highly unlikely to be a source of incivilityF) A) and C)
G) None of the above

Question 14

_______ is an alternative dispute resolution technique in which a neutral third party informally acts as a communication conduit between the disputing parties.

Accepted Answer

A)   Ombudsmanship
B)   Facilitation
C)   Conciliation
D)   Mediation
E)   ArbitrationF) D) and E)
G) C) and D)

Question 15

When a person experiences a personality conflict, he or she should communicate directly with the other person to resolve the perceived conflict by emphasizing problem solving and common objectives.

Accepted Answer

A) True 
 B)False

Question 16

Conflict is both good and bad for organizations.

Accepted Answer

A) True 
 B)False

Question 17

The most difficult and costly of the forms of ADR to use is:

Accepted Answer

A)   Ombudsmanship
B)   Facilitation
C)   Peer review
D)   Mediation
E)   ArbitrationF) A) and B)
G) A) and C)

Question 18

What is the role of ethics in negotiations? Identify and discuss at least four questionable tactics in negotiation.

Accepted Answer

The success of negotiations is often inf...

Question 19

Draw the conflict handling styles model, being sure to name and describe the five conflict handling styles. Discuss when each is appropriate and inappropriate.

Accepted Answer

Student should draw the model in Figure ...

Question 20

Discuss the issue of work-family conflict, including identifying the various types of work-family conflict. What are the negative consequences of work-family conflict? What can organizations do to alleviate this?

Accepted Answer

Work-family conflict occurs when the dem...

Exam 10: Managing Conflict and Negotiation

Correct Answer
verified

The sources of conflict and the issues themselves may be imagined, as well as real.

Correct Answer
verified

The most common response to incivility is that employees work harder to avoid its source.

Correct Answer
verified

The two basic types of negotiation are:

Correct Answer
verified

The obliging conflict handling style is characterized by:

Correct Answer
verified

Which of the following is not a result of escalation of conflict?

Correct Answer
verified

When a person experiences a personality conflict, he or she should communicate directly with the other person to resolve the perceived conflict by emphasizing problem solving and common objectives.

Correct Answer
verified

What is the role of ethics in negotiations? Identify and discuss at least four questionable tactics in negotiation.

Correct Answer
verified
The success of negotiations is often inf...
View Answer

Describe what tends to happen when conflict escalates.

Correct Answer
verified
When conflict escalates the intensity in...
View Answer

The key to reducing work-family conflict is balancing demands from the different domains of life.

Correct Answer
verified

Discuss the issue of work-family conflict, including identifying the various types of work-family conflict. What are the negative consequences of work-family conflict? What can organizations do to alleviate this?

Correct Answer
verified
Work-family conflict occurs when the dem...
View Answer

_______ involves staging a structured debate of opposing viewpoints prior to making a decision.

Correct Answer
verified

Which of the following statements about incivility at work is false?

Correct Answer
verified

The most difficult and costly of the forms of ADR to use is:

Correct Answer
verified

All conflict ultimately threatens management's authority and thus has to be avoided or quickly resolved.

Correct Answer
verified

Draw the conflict handling styles model, being sure to name and describe the five conflict handling styles. Discuss when each is appropriate and inappropriate.

Correct Answer
verified
Student should draw the model in Figure ...
View Answer

_______ is an alternative dispute resolution technique in which a neutral third party informally acts as a communication conduit between the disputing parties.

Correct Answer
verified

Research has shown that people with a high level of extraversion are best suited for integrative negotiations.

Correct Answer
verified

Conflict is both good and bad for organizations.

Correct Answer
verified

Which of the following is true about work-family conflict?

Correct Answer
verified

Exam 10: Managing Conflict and Negotiation

Correct AnswerverifiedShow Answer

The sources of conflict and the issues themselves may be imagined, as well as real.

Correct AnswerverifiedShow Answer

The most common response to incivility is that employees work harder to avoid its source.

Correct AnswerverifiedShow Answer

The two basic types of negotiation are:

Correct AnswerverifiedShow Answer

The obliging conflict handling style is characterized by:

Correct AnswerverifiedShow Answer

Which of the following is not a result of escalation of conflict?

Correct AnswerverifiedShow Answer

When a person experiences a personality conflict, he or she should communicate directly with the other person to resolve the perceived conflict by emphasizing problem solving and common objectives.

Correct AnswerverifiedShow Answer

What is the role of ethics in negotiations? Identify and discuss at least four questionable tactics in negotiation.

Correct AnswerverifiedThe success of negotiations is often inf...View AnswerShow Answer

Describe what tends to happen when conflict escalates.

Correct AnswerverifiedWhen conflict escalates the intensity in...View AnswerShow Answer

The key to reducing work-family conflict is balancing demands from the different domains of life.

Correct AnswerverifiedShow Answer

Discuss the issue of work-family conflict, including identifying the various types of work-family conflict. What are the negative consequences of work-family conflict? What can organizations do to alleviate this?

Correct AnswerverifiedWork-family conflict occurs when the dem...View AnswerShow Answer

_______ involves staging a structured debate of opposing viewpoints prior to making a decision.

Correct AnswerverifiedShow Answer

Which of the following statements about incivility at work is false?

Correct AnswerverifiedShow Answer

The most difficult and costly of the forms of ADR to use is:

Correct AnswerverifiedShow Answer

All conflict ultimately threatens management's authority and thus has to be avoided or quickly resolved.

Correct AnswerverifiedShow Answer

Draw the conflict handling styles model, being sure to name and describe the five conflict handling styles. Discuss when each is appropriate and inappropriate.

Correct AnswerverifiedStudent should draw the model in Figure ...View AnswerShow Answer

_______ is an alternative dispute resolution technique in which a neutral third party informally acts as a communication conduit between the disputing parties.

Correct AnswerverifiedShow Answer

Research has shown that people with a high level of extraversion are best suited for integrative negotiations.

Correct AnswerverifiedShow Answer

Conflict is both good and bad for organizations.

Correct AnswerverifiedShow Answer

Which of the following is true about work-family conflict?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The success of negotiations is often inf...
View Answer

Correct Answer
verified
When conflict escalates the intensity in...
View Answer

Correct Answer
verified

Correct Answer
verified
Work-family conflict occurs when the dem...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Student should draw the model in Figure ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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