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Exam 9: Communication in the Digital Age

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Question 31

True/False

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It is the organization's responsibility to educate employees about the illegalities, such as use of proprietary information, trademarks, and copyrights, potentially involved in use of social media.

A) True
B) False

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Question 32

Multiple Choice

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As HR Director at a large manufacturing firm, it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule. Many of Henry's employees chose to have their pay checks automatically deposited into their designated bank accounts. However, it is still necessary to inform these workers that their pay has been properly deposited. Which of the following communication media should Henry choose to convey this information?

A) Video-conference
B) Telephone conversation
C) Face-to-face conversation
D) E-mail
E) Interactive medium

F) None of the above
G) B) and D)

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Question 33

Multiple Choice

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Justin is deciding whether he should read his speech, deliver it from memory, or use bullet lists of important points using PowerPoint. What step of the TED protocol for effective presentations is he in?

The exchange of information between a sender and a receiver, and the inference of meaning between the individuals involved, is known as:

Communication competence is:

Nonverbal communication includes how you dress and how close you stand to other people.

When companies invite nonemployees to contribute to particular goals and manage the process via the Internet, this is known as:

Describe what a "social media strategy" is. In what ways can social media be useful for organizations?

Rebecca e-mailed a wedding invitation to her cousin Shawn. A few days later, she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of __________.

Positive nonverbal actions include all but one of the following. Which one?

Immediacy is communicated by gestures such as folding one's arms, crossing hands, and crossing one's legs.

Discuss how a person should approach giving feedback to or coaching his or her manager.

Manash pays attention in his management class, where the professor has entertaining, interesting visual aids. At times, he makes good eye contact with the professor, and occasionally raises his hand to ask questions. On other days, he is quiet and his eyes are on his notebook. He is exhibiting the ________ style of listening.

The factor of media richness that ranges from personal to impersonal is known as the channel.

The ______ is the person wanting to communicate information, and the _______ is the person, group, or organization for whom the message is intended.

Eileen is on a five-person team in her business strategy class. The team is responsible for participating in a 10-week simulation of a firm in the airline industry. Eileen contributes frequently in discussions in the twice-weekly team meetings. She is exhibiting the ______ style of listening.

One example of a crucial conversation is giving an unfavorable performance review to one of your subordinates.

Every management function and activity involves some form of direct or indirect communication.

Explain what media richness is, and discuss why this idea is important for managers. Give examples of at least three types of messages and the type(s) of media that would be appropriate for each.

Which of the following is not a factor in media richness?