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Exam 9: Communication in the Digital Age

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Question 61

Multiple Choice

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Sharon is the Director of Human Resources at a company that is undergoing a merger with another organization. As a result of the merger, a portion of the combined workforce will be laid off. Sharon understands that even with a lucrative severance package, the news will adversely affect the lives of these employees. Therefore, she wants to break the news to them in a sensitive manner so as to maintain the company's image. Which of the following is the most appropriate communication medium to use in this situation?

A) Face-to-face conversation
B) Voice mail
C) Personal e-mail
D) Memo
E) Letter

F) B) and D)
G) C) and E)

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Question 62

Multiple Choice

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Marianne is in her business statistics class, sitting by Darius. Darius is holding his cellphone under the desk, texting someone, and it is distracting Marianne from listening to the professor's lecture. This is an example of:

A) Feedback error
B) Encoding error
C) Decoding error
D) Noise
E) Failure of cross-cultural communication

F) A) and D)
G) A) and C)

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Question 63

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Identify the styles of listening and describe each.

________ is anything that interferes with the transmission and understanding of a message.

As a new employee, you should assume your manager wants your feedback and coaching.

_________ are discussions between two or more people where the stakes are high, opinions vary, and emotions run strong.

Grace is going to be leading a meeting of her colleagues to discuss how they might redesign one of their work processes. She decides that she will use a PowerPoint presentation to lay out the problems with the existing workflow. She is in the __________ step of the TED protocol for effective presentations.

___________ about communication represent the key issue when considering communication across generations.

Which of the following is not an element of an effective social media policy?

Face-to-face meetings dominate most CEOs' days because such personal interactions are critical to learning the information needed to run a company effectively.

_________ occurs when people perceive that they are being attacked or threatened.

Body language that indicates deception includes leaning backward or gesturing with palms facing up.

Which of the following statements about the use of e-mail is false?

Choosing an appropriate medium for communication depends only on the message's intended purpose and the type of audience.

Recent research has shown that employees' use of social media is related to increased job satisfaction, performance, and retention.

Associations between facial expressions and emotions vary across cultures.

When a receiver expresses a reaction to the sender's message, this is:

Language source ranges from natural body language and speech to numbers contained in a financial statement.

Touching another person communicates:

"Your assignments are always late" is an example of good feedback.