Question 1

Which of the following is a surface-level characteristic of a person?

Accepted Answer

A)   Age
B)   Personality
C)   Educational background
D)   Seniority
E)   ReligionF) A) and B)
G) A) and C)

Question 2

The second stage of perception involves translating raw information into mental representations.

Accepted Answer

A) True 
 B)False  True

Question 3

The feeling that one's cultural rules and norms are superior or more appropriate than the rules and norms of another culture is known as:

Accepted Answer

A)   Stereotyping
B)   Negative diversity
C)   Ethnocentrism
D)   Reverse discrimination
E)   Negative cultureF) A) and E)
G) None of the above

Question 4

Describe the two attributional tendencies that can bias our interpretations of observed behavior. Give an example of each. Why are these important for managers to understand?

Accepted Answer

Researchers have uncovered two attributi...

Question 5

Chris has studied for his mathematics test and his English test. He expects to do moderately well in both subjects. He gets an "A" in English, but fails mathematics. While Chris feels that the grade he got for English was well-deserved, he blames his failure in mathematics on the fact that his teacher, Mr. Wallace, does not like him. In this situation, Chris is exhibiting __________.

Accepted Answer

A)   Stereotypical behavior
B)   A fundamental attribution bias
C)   A negativity bias
D)   Micro-aggression
E)   A self-serving biasF) B) and D)
G) B) and C)

Question 6

What is a stereotype? How are stereotypes formed and maintained?

Accepted Answer

A stereotype is an individual's set of beliefs about the characteristics or attributes of a group. Stereotyping is based on a four-step process: categorization, inferences, expectations, and maintenance. In categorization, we categorize people into groups according to criteria gender, age, race, and occupation. In inferences, we infer that all people within a category possess the same traits or characteristics. In expectations, we form expectations of others and interpret their behavior according to our stereotypes. In maintenance, we overestimate the frequency of stereotypic behaviors, incorrectly explain expected and unexpected behaviors, and differentiate minority individuals from ourselves.

Question 7

Apologies-saying "I'm sorry"-are perceived the same in all societies.

Accepted Answer

A) True 
 B)False

Question 8

_______ is(are)  an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

Accepted Answer

A)   Discrimination rectification
B)   Affirmative action
C)   Managing diversity
D)   Access-and-legitimacy programs
E)   The glass ceilingF) B) and C)
G) C) and D)

Question 9

Bill provides directions to his house to Mark. Mark listens carefully to make sure that he does not forget the directions and does not get lost on the way. Which stage of the information processing model is Mark currently undergoing?

Accepted Answer

A)   Selective attention/comprehension
B)   Encoding and simplification
C)   Storage and retention
D)   Retrieval and response
E)   Implicit cognitionF) C) and D)
G) All of the above

Question 10

Carlos, a manager, is looking at records of Mary's work performance. He notes that she performed very well on task A, but poorly on task B. He is observing:

Accepted Answer

A)   Consensus
B)   Distinctiveness
C)   Implicit factors
D)   Explicit factors
E)   ConsistencyF) All of the above
G) A) and E)

Question 11

A recent study reported in The Wall Street Journal suggested that men with shaved heads are perceived to have greater leadership potential than those with longer or thinning hair.

Accepted Answer

A) True 
 B)False

Question 12

External factors include all but one of the following. Which one?

Accepted Answer

A)   Luck
B)   Difficult task
C)   Poor coworkers
D)   Putting forth effort
E)   Unsympathetic bossF) A) and B)
G) D) and E)

Question 13

Managers cannot be trained to reduce implicit cognition; the best that they can do is to merely recognize its importance.

Accepted Answer

A) True 
 B)False  False

Question 14

At its most basic, a person's behavior can be attributed to either ______ or ______ factors.

Accepted Answer

A)   Internal; external
B)   Motivated; accidental
C)   Effort; ability
D)   Success; failure
E)   Implicit; explicitF) All of the above
G) A) and E)

Question 15

Managers should communicate the behavioral characteristics and results they are looking for in good performance to subordinates at the end of a performance cycle.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not one of the recommendations to managers about reducing stereotypes?

Accepted Answer

A)   Managers should educate people about stereotypes
B)   Managers should create opportunities for diverse employees to work together
C)   Managers should encourage all employees to strive to increase their awareness of stereotypes
D)   Managers should actively ignore stereotypes
E)   Managers should provide opportunities for employees to get accurate data about the characteristics of other groups of peopleF) A) and E)
G) A) and D)

Question 17

The topic of diversity includes:

Accepted Answer

A)   Age
B)   Sexual orientation
C)   Personality
D)   Personal habits
E)   All of the aboveF) D) and E)
G) A) and B)

Question 18

Japanese people see apologies as an admission of wrongdoing.

Accepted Answer

A) True 
 B)False

Question 19

Justine, a manager, has decided that Halim is performing poorly because he is lazy. This is an example of a negativity bias.

Accepted Answer

A) True 
 B)False

Question 20

The last step of the social perception process is:

Accepted Answer

A)   Storage and retention
B)   Encoding and simplification
C)   Selective attention and comprehension
D)   Attribution and inference
E)   Retrieval and responseF) A) and B)
G) A) and C)

Exam 4: Social Perception and Managing Diversity

Which of the following is a surface-level characteristic of a person?

Correct Answer
verified

The second stage of perception involves translating raw information into mental representations.

Correct Answer
verified
True

The feeling that one's cultural rules and norms are superior or more appropriate than the rules and norms of another culture is known as:

Correct Answer
verified

Describe the two attributional tendencies that can bias our interpretations of observed behavior. Give an example of each. Why are these important for managers to understand?

Correct Answer
verified
Researchers have uncovered two attributi...
View Answer

Correct Answer
verified

What is a stereotype? How are stereotypes formed and maintained?

Apologies-saying "I'm sorry"-are perceived the same in all societies.

Correct Answer
verified

_______ is(are) an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

Correct Answer
verified

Bill provides directions to his house to Mark. Mark listens carefully to make sure that he does not forget the directions and does not get lost on the way. Which stage of the information processing model is Mark currently undergoing?

Correct Answer
verified

Carlos, a manager, is looking at records of Mary's work performance. He notes that she performed very well on task A, but poorly on task B. He is observing:

Correct Answer
verified

A recent study reported in The Wall Street Journal suggested that men with shaved heads are perceived to have greater leadership potential than those with longer or thinning hair.

Correct Answer
verified

External factors include all but one of the following. Which one?

Correct Answer
verified

Managers cannot be trained to reduce implicit cognition; the best that they can do is to merely recognize its importance.

Correct Answer
verified
False

At its most basic, a person's behavior can be attributed to either or factors.

Correct Answer
verified

Managers should communicate the behavioral characteristics and results they are looking for in good performance to subordinates at the end of a performance cycle.

Correct Answer
verified

Which of the following is not one of the recommendations to managers about reducing stereotypes?

Correct Answer
verified

The topic of diversity includes:

Correct Answer
verified

Japanese people see apologies as an admission of wrongdoing.

Correct Answer
verified

Justine, a manager, has decided that Halim is performing poorly because he is lazy. This is an example of a negativity bias.

Correct Answer
verified

The last step of the social perception process is:

Correct Answer
verified

Exam 4: Social Perception and Managing Diversity

Which of the following is a surface-level characteristic of a person?

Correct AnswerverifiedShow Answer

The second stage of perception involves translating raw information into mental representations.

Correct AnswerverifiedTrue

The feeling that one's cultural rules and norms are superior or more appropriate than the rules and norms of another culture is known as:

Correct AnswerverifiedShow Answer

Describe the two attributional tendencies that can bias our interpretations of observed behavior. Give an example of each. Why are these important for managers to understand?

Correct AnswerverifiedResearchers have uncovered two attributi...View AnswerShow Answer

Correct AnswerverifiedShow Answer

What is a stereotype? How are stereotypes formed and maintained?

Apologies-saying "I'm sorry"-are perceived the same in all societies.

Correct AnswerverifiedShow Answer

_______ is(are) an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

Correct AnswerverifiedShow Answer

Bill provides directions to his house to Mark. Mark listens carefully to make sure that he does not forget the directions and does not get lost on the way. Which stage of the information processing model is Mark currently undergoing?

Correct AnswerverifiedShow Answer

Carlos, a manager, is looking at records of Mary's work performance. He notes that she performed very well on task A, but poorly on task B. He is observing:

Correct AnswerverifiedShow Answer

A recent study reported in The Wall Street Journal suggested that men with shaved heads are perceived to have greater leadership potential than those with longer or thinning hair.

Correct AnswerverifiedShow Answer

External factors include all but one of the following. Which one?

Correct AnswerverifiedShow Answer

Managers cannot be trained to reduce implicit cognition; the best that they can do is to merely recognize its importance.

Correct AnswerverifiedFalse

At its most basic, a person's behavior can be attributed to either ______ or ______ factors.

Correct AnswerverifiedShow Answer

Managers should communicate the behavioral characteristics and results they are looking for in good performance to subordinates at the end of a performance cycle.

Correct AnswerverifiedShow Answer

Which of the following is not one of the recommendations to managers about reducing stereotypes?

Correct AnswerverifiedShow Answer

The topic of diversity includes:

Correct AnswerverifiedShow Answer

Japanese people see apologies as an admission of wrongdoing.

Correct AnswerverifiedShow Answer

Justine, a manager, has decided that Halim is performing poorly because he is lazy. This is an example of a negativity bias.

Correct AnswerverifiedShow Answer

The last step of the social perception process is:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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True

Correct Answer
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Correct Answer
verified
Researchers have uncovered two attributi...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified
False

At its most basic, a person's behavior can be attributed to either or factors.

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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