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Exam 12: Teams: Processes and Communication

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Question 1

Multiple Choice

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_____ activities refer to communications that are intended to protect the team,persuade others to support the team,or obtain important resources for the team.

A) Systems monitoring
B) Task coordinator
C) Ambassador
D) Scout
E) Groupthink

F) B) and C)
G) A) and B)

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Question 2

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Leslie,a marketing manager at the Sunshine Spa,is consulting with Tess,a dermatologist at the spa,to explore the possibility of incorporating certain treatments as part of the spa's package schemes.Leslie is engaging in a(n) _____ activity of the boundary-spanning process.

A) action learning
B) ambassador
C) task coordinator
D) scout
E) staff validity

F) A) and C)
G) None of the above

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Question 3

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Which of the following refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks?

Daniel's team is working on a project to create an effective marketing campaign for a company that specializes in food processors.Daniel gathers all the necessary information to help his team understand the product and the desires and needs of the client.He then clearly explains the responsibilities of each member of the team.He is ensuring that his team has high:

Team processes are synonymous with "synergy." Process gain,which is synonymous with "synergy," is most critical in situations in which the complexity of the work is high or when tasks require members to combine their knowledge,skills,and efforts to solve problems.

With the help of a diagram explain the communication process.

_____ involve communications that are intended to coordinate task-related issues with people or groups in other functional areas.

A psychology class has been assigned an individual case study project as well as a group project.The members of the group will receive the same grade for the group project but will be graded separately for their individual projects.Drew,Ben,Donna,and Julia are members of one such group.Drew and Donna worked very hard on the group project.Ben and Julia,however,did not contribute much to the group project because they felt that Drew and Donna would manage to get good grades for the group project.They focused their efforts on their individual projects instead.Ben and Julia's behavior is an example of:

According to researchers,a cohesive team is always a good team.

In a boundary-spanning process,the marketing team member who meets with an engineer to seek information about new materials is engaging in _____.

Interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself are termed as creative processes.

Cross-training involves instructions at three different levels of depth.These levels are:

Cohesiveness tends to promote higher levels of team performance.

Scenario: Model Industries,Inc.

Differentiate between cohesion and potency.

Explain the steps organizations can take to improve team processes.

_____ reflects the degree to which the leader effectively weighs the recommendations of the members.

Which of the following statements is true with regard to transition processes?

Team states refer to the effectiveness of teams and the degree to which teams are capable of remaining together as ongoing entities.

_____ involves keeping track of things that the team needs to accomplish its work.