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A manager suspends one of his subordinates for showing up to work late.This is an example of:


A) negative feedback.
B) punishment.
C) negative reinforcement.
D) extinction.
E) neutral reinforcement.

F) A) and D)
G) A) and B)

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Compare and contrast rational decision making and bounded rationality.

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The rational decision-making model offer...

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Transfer of training can be fostered if organizations create a(n) _____,an environment that can support the use of new skills.


A) locus of control
B) internal heuristic
C) climate for transfer
D) community of practice
E) social network

F) B) and E)
G) A) and E)

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Those with a performance-prove orientation focus on demonstrating their competence so that others will not think poorly of them.

A) True
B) False

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The tendency to rely too heavily on one trait or piece of information when making decision refers to which of these biases?


A) Availability bias
B) Confirmation bias
C) Anchoring
D) Gambler's fallacy
E) Halo effect

F) C) and D)
G) All of the above

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C

Which schedule reinforces behaviors after a certain number of them have been exhibited?


A) Continuous
B) Variable interval
C) Variable ratio
D) Fixed ratio
E) Fixed interval

F) None of the above
G) D) and E)

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The last step of behavior modeling is:


A) reinforcement.
B) production process.
C) attention process.
D) retention process.
E) behavior assessment.

F) C) and D)
G) A) and D)

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James is the new manager of operations at Leo Motors.To his dismay,he finds the employees coming in late to work,taking long breaks and behaving unprofessionally at their work stations.James decides to promote desirable work practices.He plans to introduce incentives for meeting the required targets,at the same time withhold incentives when employees meet the target,but their work culture is poor and they continue coming late.Identify the contingencies that James is planning to implement.


A) Punishment and extinction
B) Positive reinforcement and punishment
C) Punishment and negative reinforcement
D) Positive reinforcement and negative reinforcement
E) Negative reinforcement and extinction

F) A) and E)
G) None of the above

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The tendency of people to see their environment only as it affects them and as it is consistent with their expectations is called:


A) social identification.
B) selective perception.
C) availability bias.
D) environmental bias.
E) thin-slicing.

F) B) and C)
G) All of the above

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Information that is relatively easily communicated and a large part of what companies teach during training sessions is known as _____ knowledge.


A) inherent
B) inferred
C) implied
D) tacit
E) explicit

F) A) and B)
G) A) and C)

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Research shows that the difference between experts and novices is almost always a function of intelligence as opposed to the more popular view that learning makes the difference.

A) True
B) False

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The belief that others think,feel,and act the same way as you do refers to:


A) availability bias.
B) anchoring effect.
C) bandwagon effect.
D) projection bias.
E) halo effect.

F) A) and B)
G) B) and E)

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With _____ schedule,workers are rewarded after a certain amount of time,and the length of time between reinforcement periods stays the same.


A) fixed interval
B) variable ratio
C) continuous reinforcement
D) fixed ratio
E) variable interval

F) B) and D)
G) C) and D)

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_____ schedules are designed to reinforce behaviors at more random points in time.


A) Fixed ratio
B) Variable interval
C) Continuous
D) Variable ratio
E) Fixed interval

F) All of the above
G) C) and D)

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_____ refers to the process of generating and choosing from a set of alternatives to solve a problem.


A) Decision making
B) Learning
C) Intuition
D) Reinforcement
E) Conditioning

F) A) and B)
G) C) and E)

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To be a rational decision maker,one should do all of these EXCEPT:


A) boiling the problem down to something that is easily understood.
B) evaluating all the alternatives simultaneously.
C) using accurate information to evaluate alternatives.
D) picking the alternative that maximizes value.
E) developing an exhaustive list of alternatives to consider as solutions.

F) B) and E)
G) A) and D)

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A

Research shows that desired behaviors tend to disappear much more quickly when reinforcement is discontinued under variable plans.

A) True
B) False

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The knowledge and skills that distinguish specialists from novices is referred to as:


A) motivation.
B) expertise.
C) heuristic.
D) inspiration.
E) rationalE.Expertise refers to the knowledge and skills that distinguish experts from novices and less experienced people.Research shows that the differences between experts and novices is almost always a function of learning as opposed to the more popular view that intelligence or other innate differences make the difference.

F) A) and E)
G) A) and D)

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Compare and contrast the five schedules of reinforcement.Provide an example of each.

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The five schedules of reinforcement are: (1)Continuous reinforcement is the simplest schedule and happens when a specific consequence follows each and every occurrence of a desired behavior.Example: Praise. (2)In a fixed interval schedule,workers are rewarded after a certain amount of time,and the length of time between reinforcement periods stays the same.Example: Paycheck. (3)Variable interval schedules are designed to reinforce behavior at more random points in time.Example: Supervisor walk-by. (4)Fixed ratio schedules reinforce behaviors after a certain number of them have been exhibited.Example: Piece-rate pay. (5)Variable ratio schedules reward people after a varying number of exhibited behaviors.Example: Commission pay.

Positive reinforcement should necessarily be in the form of material rewards to be effective.

A) True
B) False

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