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Exam 5: Stress

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Question 31

Multiple Choice

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Stressful demands that are perceived as hindering progress toward personal accomplishments or goal attainment are called:

A) role stressors.
B) time pressures.
C) psychological stressors.
D) hindrance stressors.
E) work complexities.

F) A) and C)
G) A) and E)

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Question 32

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Stressors can cause gastrointestinal system problems.

A) True
B) False

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Question 33

Multiple Choice

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Due to time pressure and heavy workload,Dan has developed high blood pressure and started to show forgetfulness at work and home.These are examples of:

Which of the following is a work challenge stressor?

Explain the difference between hindrance stressors and challenge stressors.What are the four types of stressors? Provide an example of a stressor for each type.

The organization must help its employees cope with stress.List the various resources an organization can provide to help employees cope with stressors.

According to research which of the following is considered the most stressful life-event?

Eliza and Samantha work at the Snack Time factory.The company is short staffed and the employees are finding it difficult to meet the daily production requirements.Both Eliza and Samantha indicated that they were facing time pressures in their respective departments.Eliza decided to work longer hours to meet the deadline,whereas Samantha tries to distance herself from her problems at work by thinking about the positive things in her life.

Which of these is a non work challenge stressor?

Compulsive eating is an example of behavioral strain.

A critical factor that determines coping strategy choice is the degree to which people believe that a particular strategy gives them some degree of control over the stressor or how they feel about it.

The particular demands that cause people to experience stress are called:

There are two major types of social support:

_____ refers to the lack of information regarding what needs to be done in a role,as well as unpredictability regarding the consequences of performance in that role.

Which of the following reflect(s) the relatively minor routine demands that get in the way of accomplishing the things that we really want to accomplish?

One type of strain-reducing practice involves training in relaxation techniques.

Christopher works as a financial analyst in an investment firm.Because several of his colleagues resigned from the firm,he had to take over extra responsibilities.His manager notices that Christopher has started smoking heavily and often gets irritable with his co-workers.What kind of strain is Christopher experiencing? If you were his manager,what kind coping mechanism would you prefer that he uses to cope with the stress?

Activities including participation in formal education programs,music lessons,sports-related training,hobby-related self-education,and volunteer work are examples of:

Elis and Phoebe work at United Insurance,a medium-sized insurance company with 240 branches in 8 states.Elis works as a teller and Phoebe works as one of five regional supervisors,who are each expected to supervise a team of tellers.Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day.Serving more customers means higher performance effectiveness.However,Elis is also expected to follow the bank's number one goal of customer satisfaction.Phoebe on the other hand is facing a difficult situation.Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.The bank hired Jason as a trainee for the supervisor position.Two days into his new job,he was asked to take up all the responsibilities of a regional supervisor.Jason was given very few instructions or guidelines about how things are supposed to be done.He was expected to learn on the job.

Which of the following statements is true about the effects of stressors?