FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 5: Stress

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 51

Multiple Choice

Review LaterAdd Note

Review Later

Which of these is an example of problem-focused coping?

A) Maintaining a positive outlook
B) Talking to a friend to release pent-up emotions
C) Taking time out to listen to some music
D) Seeking the assistance of a supervisor
E) Dwelling on less annoying aspects of the daily events

F) B) and D)
G) All of the above

Correct Answer

verified

Show Answer

Question 52

True/False

Review LaterAdd Note

Review Later

Role ambiguity is often experienced among new employees who haven't been around long enough to receive instructions from supervisors or observe and model the role behaviors of more senior colleagues.

A) True
B) False

Correct Answer

verified

Show Answer

Question 53

Multiple Choice

Review LaterAdd Note

Which of the following is a non work hindrance stressor?

Describe the practices that organizations use to reduce employee strains.

Problem-focused coping refers to behaviors and cognitions intended to manage the stressful situation itself.

Whichof the following refers to the degree to which the requirements of the work,in terms of knowledge,skills,and abilities,tax or exceed the capabilities of the person who is responsible for performing the work?

Hindrance stressors have a _____ effect on job performance.

Seeking assistance is an emotion-focused cognitive coping strategy.

Transactional theory of stress deals with:

When people first encounter stressors,the process of _____ is triggered.

Kristen attempts to address time pressure by working harder,and seeking assistance to devise a strategy for accomplishing the work more efficiently.In the example,Kristen uses:

Which of these techniques attempt to help people appraise and cope with stressors in a more rational manner?

Family time demands refer to which type of stressor?

_____ refer(s) to the behaviors and thoughts that people use to manage both the stressful demands that they face and the emotions associated with those stressful demands.

People who experience higher levels of challenge stressors tend to have higher levels of:

Elis and Phoebe work at United Insurance,a medium-sized insurance company with 240 branches in 8 states.Elis works as a teller and Phoebe works as one of five regional supervisors,who are each expected to supervise a team of tellers.Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day.Serving more customers means higher performance effectiveness.However,Elis is also expected to follow the bank's number one goal of customer satisfaction.Phoebe on the other hand is facing a difficult situation.Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors.The bank hired Jason as a trainee for the supervisor position.Two days into his new job,he was asked to take up all the responsibilities of a regional supervisor.Jason was given very few instructions or guidelines about how things are supposed to be done.He was expected to learn on the job.

Beth is a senior accountant at The American Bank.Her job profile includes preparing monthly financial statements,getting high net worth individuals to invest in the bank,and dealing with people who want loans above $30,000.Her work involves a lot of paper work as well as traveling to meet clients.The month ends are especially busy when Beth has to check the audit reports as well.Unable to handle the pressure,Beth has requested the management for an assistant.This is an example of:

Hindrance stressors have a strong positive relationship with job performance.

Social support refers to the help that people receive when they are confronted with stressful demands.

The particular demands that cause people to experience stress are called strains.