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Exam 4: Job Satisfaction

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Question 31

True/False

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What employees actually do is captured by satisfaction with the work itself.

A) True
B) False

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Question 32

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The psychological state that reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs is known as:

A) responsibility for outcomes.
B) knowledge of results.
C) meaningfulness of work.
D) variety.
E) identity.

F) A) and E)
G) A) and D)

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Question 33

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Service jobs are high in emotional labor.

According to the job characteristics theory,the degree to which the job has a substantial impact on the lives of other people,particularly people in the world at large is known as:

According to the job characteristics theory,the degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing is known as:

Emotions can be categorized into:

Identity,as a core job characteristic,captures the belief that the job really matters.

Patrick,Evan,and Jamie have just finished their team's project and are waiting for their supervisor's feedback.Using the chart provided,one can map their moods onto different categories labeled as I - VIII. Jamie had ensured that the project was completed on time and met all the requirements.She received good feedback on the part she worked on.She is elated and enthusiastic about her future projects.Her mood will fall into category labeled as:

Surveys that never lead to any kind of on-the-job change eventually may be viewed as a waste of time.

Why is it important for restaurant servers,flight attendants,and retail salespeople to be able to control their emotions? Write a short note on the importance of emotional labor.

Values are those things that people consciously or subconsciously want to seek or attain.

Which of the following work value categories involve(s) helping others and working on moral causes?

Meaningfulness of work captures the degree to which employees feel that they are key drivers of the quality of the unit's work.

Seth is a tax accountant who has the freedom to set his own schedule with his clients.This indicates that Seth's job has:

Which of the following is true regarding value-percept theory?

Satisfied employees do a better job of fulfilling the duties described in their job descriptions.

States of feeling that are intense,last for a few hours,and are clearly directed at (and caused by)someone or some circumstance are termed moods.

Satisfaction with the work itself is the single strongest driver of overall job satisfaction.

Increases in salary or income have a stronger impact on life satisfaction than do increases in job satisfaction.

Job satisfaction has _____ correlation with normative commitment.