Question 1

Interpersonal citizenship behaviors consist of all the following EXCEPT:

Accepted Answer

A)  helping.
B)  courtesy.
C)  sportsmanship.
D)  boosterism.
E)  respect for others.F) A) and E)
G) C) and D) D

Question 2

_____ represents communication that is rude,impolite,discourteous,and lacking in good manners.

Accepted Answer

A)  Abuse
B)  Incivility
C)  Harassment
D)  Property deviance
E)  GossipingF) A) and D)
G) B) and D)

Question 3

Gossiping represents communication that is rude,impolite,discourteous,and lacking in good manners.

Accepted Answer

A) True 
 B)False

Question 4

Behavior that involves hostile verbal and physical actions directed toward other employees is referred to as _____.

Accepted Answer

A)  boosterism
B)  incivility
C)  personal aggression
D)  sabotage
E)  political devianceF) A) and E)
G) A) and B)

Question 5

Define and analyze the importance of job performance and also state its elements.

Accepted Answer

Job performance is the value of the set of employee behaviors that contribute,either positively or negatively,to organizational goal accomplishment.Job performance elements include: Task performance: It is defined as employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces.Task performance could be in the form of routine tasks,adaptive performance or creative performance. Citizenship behavior: It includes voluntary employee activities that may or may not be rewarded but contribute to the organization by improving the team goals. Counterproductive behavior: Employee behaviors that intentionally hinder organizational goal accomplishment come under this category

Question 6

Personal aggression is defined as hostile verbal and physical actions directed toward other employees.

Accepted Answer

A) True 
 B)False

Question 7

Sportsmanship involves maintaining a good attitude with coworkers,even when they've done something annoying or when the unit is going through tough times.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following behaviors involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments or training to prepare for these changes?

Accepted Answer

A)  Handling work stress
B)  Solving problems creatively
C)  Dealing with uncertain and unpredictable work situations
D)  Learning work tasks,technologies,and work situations
E)  Demonstrating interpersonal adaptabilityF) C) and D)
G) A) and B)

Question 9

Behaviors that focus specifically on reducing the efficiency of work output are known as _____.

Accepted Answer

A)  political deviance
B)  property deviance
C)  personal aggression
D)  political aggression
E)  production devianceF) B) and D)
G) A) and E)

Question 10

Political deviance refers to behaviors that intentionally harm the organization's assets and possessions.

Accepted Answer

A) True 
 B)False

Question 11

Boosterism involves speaking up and offering constructive suggestions for change.

Accepted Answer

A) True 
 B)False

Question 12

According to Welch,C players are the backbone of the company but lack the passion of the A players.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following about the forced ranking method is false?

Accepted Answer

A)  It is based on Jack Welch's vitality curve.
B)  It compels managers to rank all of their people into one of three categories: the top 20 percent (A players) ,the vital middle 70 percent (B players) ,or the bottom 10 percent (C players) .
C)  The B players are to be developed as better managers.
D)  Employees may become hypercompetitive with one another to avoid finding themselves in a lower category.
E)  The B players possess the four Es of GE Leadership.F) A) and B)
G) None of the above

Question 14

Which of the following is wrong about job analysis?

Accepted Answer

A)  The first step in job analysis is to generate a list of all job activities.
B)  A subject matter expert is consulted regarding the frequency and importance of all job activities.
C)  A list of all job activities is generated using various sources of data such as surveys,employee interviews,and observations.
D)  Activities with the lowest ratings are used to define job responsibilities.
E)  Job analysis is used by many organizations to identify task performance behaviors.F) B) and E)
G) B) and C)

Question 15

Paul,a ticket collector,performs his duty robotically every day.This refers to: _____.

Accepted Answer

A)  sportsmanship
B)  adaptive task performance
C)  routine task performance
D)  counterproductive behavior
E)  citizenship behaviorF) B) and C)
G) A) and C)

Question 16

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Accepted Answer

A) True 
 B)False

Question 17

Adaptability involves all of the following EXCEPT:

Accepted Answer

A)  handling work stress.
B)  solving problems creatively.
C)  handling emergencies.
D)  performing daily routine work.
E)  responding to unpredictable demands.F) A) and B)
G) All of the above

Question 18

Very few 360-degree feedback systems ask the employee to provide ratings of his/her own performance.

Accepted Answer

A) True 
 B)False

Question 19

Describe some of the trends that affect job performance in the contemporary workplace.

Accepted Answer

The kinds of jobs employees do are chang...

Question 20

Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.

Accepted Answer

A) True 
 B)False  True

Exam 2: Job Performance

Interpersonal citizenship behaviors consist of all the following EXCEPT:

Correct Answer
verified
D

_____ represents communication that is rude,impolite,discourteous,and lacking in good manners.

Correct Answer
verified

Gossiping represents communication that is rude,impolite,discourteous,and lacking in good manners.

Correct Answer
verified

Behavior that involves hostile verbal and physical actions directed toward other employees is referred to as _____.

Correct Answer
verified

Define and analyze the importance of job performance and also state its elements.

Personal aggression is defined as hostile verbal and physical actions directed toward other employees.

Correct Answer
verified

Sportsmanship involves maintaining a good attitude with coworkers,even when they've done something annoying or when the unit is going through tough times.

Correct Answer
verified

Which of the following behaviors involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments or training to prepare for these changes?

Correct Answer
verified

Behaviors that focus specifically on reducing the efficiency of work output are known as _____.

Correct Answer
verified

Political deviance refers to behaviors that intentionally harm the organization's assets and possessions.

Correct Answer
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Boosterism involves speaking up and offering constructive suggestions for change.

Correct Answer
verified

According to Welch,C players are the backbone of the company but lack the passion of the A players.

Correct Answer
verified

Which of the following about the forced ranking method is false?

Correct Answer
verified

Which of the following is wrong about job analysis?

Correct Answer
verified

Paul,a ticket collector,performs his duty robotically every day.This refers to: _____.

Correct Answer
verified

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Correct Answer
verified

Adaptability involves all of the following EXCEPT:

Correct Answer
verified

Very few 360-degree feedback systems ask the employee to provide ratings of his/her own performance.

Correct Answer
verified

Describe some of the trends that affect job performance in the contemporary workplace.

Correct Answer
verified
The kinds of jobs employees do are chang...
View Answer

Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.

Correct Answer
verified
True

Exam 2: Job Performance

Interpersonal citizenship behaviors consist of all the following EXCEPT:

Correct AnswerverifiedD

_____ represents communication that is rude,impolite,discourteous,and lacking in good manners.

Correct AnswerverifiedShow Answer

Gossiping represents communication that is rude,impolite,discourteous,and lacking in good manners.

Correct AnswerverifiedShow Answer

Behavior that involves hostile verbal and physical actions directed toward other employees is referred to as _____.

Correct AnswerverifiedShow Answer

Define and analyze the importance of job performance and also state its elements.

Personal aggression is defined as hostile verbal and physical actions directed toward other employees.

Correct AnswerverifiedShow Answer

Sportsmanship involves maintaining a good attitude with coworkers,even when they've done something annoying or when the unit is going through tough times.

Correct AnswerverifiedShow Answer

Which of the following behaviors involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments or training to prepare for these changes?

Correct AnswerverifiedShow Answer

Behaviors that focus specifically on reducing the efficiency of work output are known as _____.

Correct AnswerverifiedShow Answer

Political deviance refers to behaviors that intentionally harm the organization's assets and possessions.

Correct AnswerverifiedShow Answer

Boosterism involves speaking up and offering constructive suggestions for change.

Correct AnswerverifiedShow Answer

According to Welch,C players are the backbone of the company but lack the passion of the A players.

Correct AnswerverifiedShow Answer

Which of the following about the forced ranking method is false?

Correct AnswerverifiedShow Answer

Which of the following is wrong about job analysis?

Correct AnswerverifiedShow Answer

Paul,a ticket collector,performs his duty robotically every day.This refers to: _____.

Correct AnswerverifiedShow Answer

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Correct AnswerverifiedShow Answer

Adaptability involves all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Very few 360-degree feedback systems ask the employee to provide ratings of his/her own performance.

Correct AnswerverifiedShow Answer

Describe some of the trends that affect job performance in the contemporary workplace.

Correct AnswerverifiedThe kinds of jobs employees do are chang...View AnswerShow Answer

Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.

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D

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The kinds of jobs employees do are chang...
View Answer

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