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Exam 14: Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

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Question 51

True/False

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A commitment to the growth of people is a noted characteristic of a servant leader.

A) True
B) False

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Question 52

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Studies among employees reveal that pressure tactics are the most commonly used to influence others in the workplace.

A) True
B) False

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Question 53

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The ______ leadership approaches attempt to determine the distinctive styles used by effective leaders.

According to a BusinessWeek summary of management studies, which of the following is characteristic of men in the workplace, compared with women?

Using threats or intimidation to persuade someone is which influence tactic?

Identify at least five of the influence tactics used to get people to do what you want.Is each of these a hard or soft tactic? Which one is most frequently used? Provide examples of how each might be used.

Research shows that followers seek and admire leaders who create feelings of

In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you

According to path-goal theory, effective leaders possess and use more than one style of leadership.

One weakness of the path-goal leadership model is that it ignores important employee characteristics like task ability and experience.

According to Fiedler's model, a task orientation will be more effective than a relationship one in a high- or low-control situation, but the relationship orientation is best in a moderate-control situation.

The ______ model of leadership emphasizes that leaders have different sorts of relationships with different subordinates.

What is a trait theory of leadership? According to Kouzes and Posner, what are the four traits that make a credible leader? Choose a leader that you find credible and assess if that person seems to possess these traits.

Leticia supervises a group of customer service representatives.Leticia is respected and well liked by her staff, and she has worked hard to make sure all of them known how to do the job very well.She is responsible for all staffing and reward decisions in her department.In the contingency model, Leticia has

Craig's peers were surprised when he received a promotion and suddenly became their supervisor.They thought he was rather unreliable and weren't sure he was up to the task.According to the contingency model, Craig has

______ have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones.

Jesse brought his proposal to Erica even before the meeting saying, "I'm sure you have some ideas on this and we could try to get them incorporated upfront." Jesse is using which influence tactic?

According to Fiedler's contingency model, ______ situation control favors a leader who is ______ oriented.

Andrew supervises a customer service unit that receives stress-producing calls from unhappy customers, and turnover has been high lately.Andrew is understanding and patient with the staff, and tells them he knows what they're going through since it wasn't so long ago that he took those calls.According to revised path-goal theory, Andrew is using a(n) ______ leadership style.

The first two steps in applying a situational theory should be to identify leadership behaviors and to identify situational conditions.