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Although Recreational Equipment,Inc.(www.rei.com) has typical retail store hours,35 percent of its orders are placed between the hours of 10 p.m.and 7 a.m.This shows how electronic commerce contributes to customer value through the creation of


A) time utility.
B) place utility.
C) possession utility.
D) form utility.
E) access utility.

F) C) and D)
G) B) and D)

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iVillage.com is a website for women that encourages its users to discuss health and beauty,parenting,personal finances,career management,and relationships.This website is an example of


A) a web community.
B) spam.
C) a shopping bot.
D) a blog.
E) a web café.

F) C) and E)
G) C) and D)

Correct Answer

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A recurring issue for manufacturers with transactional websites is the threat of potential harm to trade relationships with their retailing intermediaries known as


A) channel conflict.
B) webrooming.
C) showrooming.
D) customerization.
E) trade discord.

F) C) and D)
G) D) and E)

Correct Answer

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Which of the following is popular product category for showrooming?


A) cleaning products
B) music
C) jewelry
D) consumer electronics
E) furniture

F) B) and D)
G) B) and C)

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Collaborative filtering gives marketers the ability to make a dead-on sales recommendation to a buyer in


A) a matter of minutes.
B) real time.
C) about 24 hours.
D) a few months' time, after quarterly reports are compiled.
E) time for a subsequent purchase.

F) None of the above
G) D) and E)

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The prevalence of online shopping and buying has sparked interest in how the Internet has contributed to ________,as evidenced by the PsychCentral online,interactive quiz to test consumers for symptoms.


A) web communities
B) spam
C) permission marketing
D) compulsive shopping
E) choiceboards

F) A) and B)
G) B) and C)

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Travel websites such as Priceline.com are designed to be __________ oriented,with emphasis on destinations,scheduling,and prices.


A) content
B) functionally
C) aesthetically
D) text
E) picture

F) B) and C)
G) A) and E)

Correct Answer

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Consumers can visit the BananaRepublic.com website to scan and order from among thousands of displayed clothing items without fighting traffic,finding a parking space,or standing in store checkout lines.This describes one example of why consumers shop and buy online,which is


A) convenience.
B) customization.
C) communication.
D) cost.
E) control.

F) A) and E)
G) A) and D)

Correct Answer

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