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Figure 14-1 Figure 14-1     -Figure 14-1 depicts the communication process,which consists of ten key elements (Boxes A through J) .The position labeled H is referred to as A)  noise. B)  the message. C)  the receiver. D)  the fields of experience. E)  feedback. -Figure 14-1 depicts the communication process,which consists of ten key elements (Boxes A through J) .The position labeled H is referred to as


A) noise.
B) the message.
C) the receiver.
D) the fields of experience.
E) feedback.

F) A) and D)
G) C) and D)

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Sales promotions cannot be the sole basis for a promotional campaign because


A) all sales promotions have legal time limit restrictions to prevent unfair trade practices.
B) gains from sales promotion are often temporary and sales drop off when it ends.
C) sales promotions are too costly and soon become a financial liability.
D) sales promotions are traditionally handled by outside firms and not the manufacturer, which often results in a significant loss of profit.
E) consumers obtain an inflated impression of a product's actual value or worth.

F) None of the above
G) B) and D)

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What are the strengths/advantages and weaknesses/disadvantages of using personal selling in the promotional mix?

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Personal selling is the two-way flow of ...

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Marketers have observed that our marketplace is shifting to an "age of engagement." All of the following are forms of consumer engagement except which?


A) QR (quick response) codes
B) reality shows using online voting
C) Facebook Pages
D) Twitter re-tweets
E) public relations

F) D) and E)
G) B) and D)

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"To inform" is the promotional objective of which stage of the product life cycle?


A) early growth
B) growth
C) accelerated development
D) maturity
E) introduction

F) C) and D)
G) A) and B)

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An important factor in developing successful IMC programs is to create a process that facilitates their design and use.A tool used to evaluate a company's current process is the IMC


A) audit.
B) sensitivity analysis.
C) what-if analysis.
D) perceptual map.
E) pretest.

F) All of the above
G) A) and D)

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When Procter & Gamble bought the Old Spice brand in 1990,it planned to transform the old,stagnating brand into a men's "personal-care powerhouse." The ads that P&G developed shed the older-man image and now appeal to 18- to 34-year-olds.In terms of the communication process,P&G had to __________ its idea to deliver the message to the new target market.


A) respond
B) discuss
C) decode
D) encode
E) feedback

F) D) and E)
G) A) and E)

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Development of the promotion program focuses on the four Ws.What are they?

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The development stage is composed of fou...

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Advertising,personal selling,sales promotion,public relations,and direct marketing are marketing communications alternatives that make up a firm's


A) cooperative advertising.
B) marketing mix.
C) media strategy.
D) promotional mix.
E) communication source.

F) A) and B)
G) A) and C)

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Rebates,coupons,samples,and contests are all examples of


A) endorsements.
B) sponsorships.
C) free publicity.
D) purchase aids.
E) sales promotions.

F) A) and C)
G) A) and B)

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What is the best approach for determining a promotion budget? What advantages does this method offer that the other methods do not?

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The best approach to budgeting is object...

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Throughout its history,Taco Bell has


A) developed a global citizenship style.
B) used very creative promotional activities.
C) applied a bring-it-on attitude.
D) applied an aggressive personal philosophy.
E) a just-do-it mantra.

F) C) and D)
G) B) and D)

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Which of the following statements about advertising is most accurate?


A) Advertising has limited control as to when and where an advertisement will be used.
B) Advertising allows a firm to efficiently reach a large number of people.
C) A key advantage of advertising is its ability to use customized interactions.
D) Advertising can be a very effective attention-getter, especially for new products, but has little impact for repeat buys.
E) Advertising is one of the least costly forms of promotion because it reaches a pretested market.

F) A) and D)
G) A) and E)

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The first stage in the hierarchy of effects is


A) interest.
B) awareness.
C) understanding.
D) trial.
E) evaluation.

F) A) and B)
G) B) and D)

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All of the following factors are used to balance the elements in the promotional mix except which?


A) the channel of distribution
B) the product's life cycle
C) the decision stage of the buyer
D) the market research tools that have been used
E) the characteristics of the product

F) C) and E)
G) A) and D)

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The information sent by a source to a receiver during the communication process is referred to as


A) an advertisement.
B) publicity.
C) a message.
D) feedback.
E) a missive.

F) C) and D)
G) B) and E)

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Percentage of sales budgeting refers to


A) matching a competitor's absolute level of spending or the proportion per point of market share.
B) allocating funds to a promotion only after all other budget items are covered.
C) allocating funds to a promotion as a percentage of past or anticipated sales, in terms of either dollars or units sold.
D) determining a firm's promotion objectives, outlining the tasks to accomplish these objectives, and determining the advertising cost of performing these tasks.
E) allocating funds to a promotion based on expected profits generated from it.

F) A) and E)
G) D) and E)

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Publicity refers to


A) a nonpersonal, indirectly paid presentation of an organization, product, or service.
B) a short-term inducement of value offered to arouse interest in buying a product or service.
C) methods used to get a nonpersonal, directly paid presentation of a company or its products.
D) a paid form of nonpersonal communication about an organization, product, service, or idea by an identified sponsor.
E) a form of communication management that seeks to influence the feelings, opinions, or beliefs held by customers, prospective customers, stockholders, suppliers, employees, and other publics about a company and its products or services.

F) B) and D)
G) B) and C)

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A budgeting method that allocates funds to a promotion as a percentage of past or anticipated sales,in terms of either dollars or units sold,is referred to as __________ budgeting.


A) percentage of sales
B) competitive parity
C) all-you-can-afford
D) objective and task
E) linear forecast

F) C) and D)
G) B) and D)

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Amazon.com,a successful online retailer,manages an extensive customer database that is used to determine which products are suggested to each customer.Some data are best collected from the customer; other data are best collected from the businesses where purchases are made.Which of the following customer data are best collected from the customer?


A) brand
B) price
C) media use
D) model
E) quantity

F) B) and C)
G) A) and E)

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