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Your neighborhood dry cleaner or florist is likely to be categorized as an independent retailer.This means it is owned by


A) an individual.
B) a conglomerate.
C) a consortium.
D) a corporate chain.
E) a cooperative.

F) A) and E)
G) A) and B)

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Which of the following is a type of full-service merchant wholesaler?


A) cash and carry wholesaler
B) rack jobbers
C) truck jobbers
D) specialty merchandise wholesaler
E) drop shippers

F) None of the above
G) All of the above

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The four utilities offered to consumers through retailing are


A) convenience, performance, possession, and form.
B) time, place, possession, and form.
C) product, price, place, and promotion.
D) people, productivity, process, and physical environment.
E) convenience, consistency, competition, and choice.

F) All of the above
G) A) and C)

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A cluster of neighborhood stores,whose composition is typically unplanned and serves people who are within a 5- to 10-minute drive is referred to as a


A) suburban shopping mall.
B) strip mall.
C) mini-mart.
D) hypomarket.
E) central business district.

F) A) and E)
G) All of the above

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Intangibles,such as a sense of belonging,excitement,style,or warmth,are considered to be __________ of a store's image.


A) functional qualities
B) sociological qualities
C) psychological attributes
D) antecedent attributes
E) personality elements

F) A) and D)
G) C) and D)

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Jane Westerlund owns a small retail picture frame store in a local strip mall.She just bought 10 picture frames from a promising woodworker for $36 each.Based on market conditions,she will sell these for $100 each.Recently,however,sales have been a bit slow.Jane decides to reduce the price for the frames to $80.What is her maintained markup in dollar terms?


A) $100
B) $20
C) $44
D) $64
E) $0

F) B) and E)
G) A) and E)

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One of the biggest problems online retailers face is that nearly __________ percent of online shoppers make it to "checkout" and then leave the website to compare shipping costs and prices on other sites.


A) 16
B) 26
C) 36
D) 56
E) 66

F) A) and B)
G) A) and C)

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The marketing metrics related to a retailer's finances include all of the following except which?


A) the markdown percentage
B) inventory carrying costs
C) the return on sales
D) the gross margin
E) the sales per employee

F) B) and E)
G) B) and D)

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A variation of off-price retailing is


A) discount wholesalers.
B) outlet stores.
C) discount retailers.
D) supercenters.
E) hypermarkets.

F) All of the above
G) A) and B)

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Which type of utility is created by online shopping?


A) time
B) price
C) product
D) process
E) promotion

F) B) and E)
G) All of the above

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Prices in vending machines tend to be higher because


A) machines are placed in low-demand traffic areas.
B) maintenance, operating, and leasing costs are high.
C) only small unit volume items are sold.
D) customary pricing requires certain coin and currency amounts regardless of the normal retailer markup.
E) few people buy from vending machines.

F) C) and D)
G) B) and C)

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One of the biggest problems online retailers face is that nearly two-thirds of online shoppers make it to "checkout" and then leave the website to compare shipping costs and prices on other sites.Of the shoppers who leave,__________ percent do not return.


A) 30
B) 40
C) 50
D) 60
E) 70

F) A) and D)
G) C) and D)

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The three key methods of classifying retail operations are


A) method of operation, revenues generated, and merchandise line.
B) form of ownership, method of operation, and merchandise line.
C) form of ownership, level of service, and merchandise line.
D) level of service, merchandise line, and revenues generated.
E) merchandise line, form of ownership, and revenues generated.

F) None of the above
G) D) and E)

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The description of how new forms of retail outlets enter the market is referred to as the


A) retail life cycle.
B) product life cycle.
C) wheel of retailing.
D) retail life matrix.
E) retail continuum.

F) A) and E)
G) A) and D)

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Albertsons Grocery Store accepts debit and credit cards as well as cash and checks for purchases.Its acceptance of various forms of payment provides its customers with __________ utility.


A) time
B) place
C) possession
D) form
E) public

F) C) and E)
G) A) and E)

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Most stores today are near several others in one of four settings: the central business district,the regional shopping center,the power center,or the


A) suburban downtown.
B) strip mall.
C) exurb value center.
D) rural micromall.
E) urban megacenter.

F) None of the above
G) B) and D)

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Describe the retail life cycle.

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The retail life cycle describes the proc...

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Markup refers to


A) the difference between the final selling price and how the customer values the product.
B) selling brand name merchandise at lower than regular prices.
C) the amount added to the cost the retailer paid for a product to reach the final selling price.
D) the difference between the retail cost and initial selling price.
E) the reduction in retail price, usually expressed as a percentage equal to the amount reduced, divided by the original price, and then multiplied by

F) A) and E)
G) A) and C)

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Freightfinder.com is an Internet company that is called a "go-between." If a trucker needs to find a load for a particular trade lane,he or she can visit this site,list the price and available truck space,and find a company that needs a shipment moved.Since the purpose of this website is to put buyer and sellers together so that a single sale can be made,this website can be categorized as


A) a selling agent.
B) a manufacturer's representative.
C) a manufacturer's agent.
D) a broker.
E) an administrator.

F) A) and E)
G) C) and D)

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Cash and carry wholesalers


A) furnish the racks or shelves that display merchandise in retail stores, perform all channel functions, and sell on consignment to retailers.
B) take title to merchandise but sell only to buyers that call on them, pay cash for merchandise, and furnish their own transportation for merchandise.
C) own the merchandise they sell but do not physically handle, stock, or deliver it.
D) have a small warehouse from which they stock their trucks for distribution to retailers.
E) work for several producers and carry noncompetitive, complementary merchandise in an exclusive territory.

F) All of the above
G) D) and E)

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