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Firms that have designed a unique approach for performing a service and wish to profit by selling the franchise to others employ


A) a customer-generated franchising system.
B) a service-sponsored retail franchise system.
C) a manufacturer-sponsored wholesale franchise system.
D) a manufacturer-sponsored retail franchise system.
E) an administered vertical marketing systems.

F) A) and E)
G) A) and D)

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Using the Internet to make products and services available for consumption or use by consumers or organizational buyers is referred to as 3.0 marketing channels.


A) electronic distribution channels.
B) virtual marketing channels.
C) World Wide Web networks.
D) Internet marketing channels.
E) Web

F) A) and E)
G) C) and D)

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Providing Callaway's authorized golf retailers and sporting goods retailers with the right products,at the right place,at the right time,and in the right quantity and condition is the responsibility of the company's


A) competitors.
B) retail partners.
C) supply chain.
D) retail outlets.
E) discounted merchandising arm.

F) C) and D)
G) D) and E)

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Which of the following statements regarding supply chains is most accurate?


A) The most common form of supply chain is the collaborative-response efficiency strategy.
B) In order for a supply chain to work effectively, key decisions should be made by a third-party logistics provider.
C) There is no one best supply chain for every company.
D) The longer the supply chain, the greater the economies of scale and the better the profit margins.
E) Supply chains should consider the needs of suppliers, provided those needs are consistent with marketing strategies.

F) A) and E)
G) A) and D)

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What is a channel captain? What is its function and how does it accomplish this?

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Because channels consist of independent ...

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A channel that includes intermediaries that are between the producer and consumers and perform numerous channel functions is referred to as


A) an indirect channel.
B) a direct channel.
C) a multilevel channel.
D) a full-service channel.
E) a limited-service channel.

F) A) and D)
G) A) and C)

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In terms of target market coverage,density refers to the number of __________ in a geographical area.


A) target market customers
B) competitors
C) wholesalers
D) retail stores
E) stakeholders

F) None of the above
G) C) and E)

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Tylenol and Advil are two manufacturers of over-the-counter products for ailments such as colds,headaches,sore throats,arthritis aches,fever,and general pain.Both manufacturers seek distribution of their products through pharmacies such as Walgreens and CVS.These companies seek channels and intermediaries that will satisfy a buyer's desire for


A) variety.
B) information.
C) pre-or postsale service.
D) convenience.
E) adaptability.

F) A) and D)
G) B) and E)

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Allowing consumers to buy products by interacting with various advertising media without a face-to-face meeting with a salesperson is referred to as


A) an indirect marketing channel.
B) a direct marketing channel.
C) a multimarketing channel.
D) a channel bypass marketing.
E) personal selling.

F) B) and C)
G) A) and D)

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Distributor is


A) an imprecise term for intermediaries that perform a variety of distribution functions, including selling, maintaining inventories, extending credit, and so on.
B) the term for an intermediary that sells only to manufacturers.
C) the term for an intermediary that takes possession of a product, alters it in some way, and then sells it to the ultimate consumer.
D) the term for an intermediary that sells only to consumers.
E) the term for an intermediary that sells only to other intermediaries.

F) B) and D)
G) B) and C)

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An intermediary that sells to other intermediaries,usually to retailers in consumer markets,is referred to as


A) a broker.
B) an agent.
C) a retailer.
D) a distributor.
E) a wholesaler.

F) B) and C)
G) A) and D)

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As it relates to the definition of logistics management,flow refers to decisions needed to move


A) raw materials to the producer.
B) semi-finished materials to a merchant wholesaler.
C) finished products to the distributor.
D) finished products directly from the producer to the retailer.
E) a product from the source of raw materials to consumption.

F) B) and E)
G) All of the above

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Nestlé and General Mills have __________ to distribute General Mills products like Cheerios under the Nestlé label in about 140 markets worldwide.


A) multichannel distribution
B) a direct marketing channel
C) a cooperative distribution channel
D) a strategic channel alliance
E) a dual distribution agreement

F) D) and E)
G) B) and E)

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Walmart's marketing strategy is to be a reliable,lower-price retailer for a wide variety of mass consumption consumer goods.This strategy favors __________ designed to deliver products to consumers at the lowest possible cost.


A) an integrated supply chain
B) a global supply chain
C) an efficient supply chain
D) a responsive supply chain
E) a customer service supply chain

F) B) and E)
G) A) and E)

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Customer convenience is an important consideration when choosing a marketing channel.A commonly held view among website developers is the "__________ rule," a belief that consumers will abandon their efforts to enter or navigate a website if download time exceeds this amount of time.


A) five-second
B) six-second
C) seven-second
D) eight-second
E) 10-second

F) A) and B)
G) A) and C)

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An administered vertical marketing system is a marketing system


A) that achieves coordination at successive stages of production and distribution by contractual agreements between channel members.
B) that achieves coordination at successive stages of production and distribution by cooperation and consensus among all members of the marketing chain.
C) that achieves coordination at successive stages of production and distribution by the size and influence of one channel member rather than through ownership.
D) where a channel member (producer, wholesaler, or retailer) is elected to coordinate, direct, and support all other channel members.
E) that is run and coordinated completely outside the traditional chain of distribution by a firm that specializes in that industry's specific logistics needs.

F) A) and C)
G) All of the above

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John Deere manufactures and distributes industrial and farm equipment.This type of equipment is considered to be a specialty product.Which type of market coverage does John Deere most likely use?


A) intensive distribution
B) exclusive distribution
C) extensive distribution
D) selective distribution
E) private label distribution

F) All of the above
G) A) and B)

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__________ exists when producers and ultimate consumers deal one-on-one with each other.


A) A strategic channel alliance
B) A direct channel
C) A horizontal marketing exchange
D) An indirect channel
E) A dual distribution channel

F) A) and D)
G) C) and D)

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One consideration in choosing a marketing channel is profitability,which is determined by the margins earned for each channel member and for the channel as a whole.Based on this information,which of the following statements would be most accurate?


A) The more responsibilities a channel member takes in terms of distribution, advertising, and selling expenses, the greater the potential for manufacturer profitability.
B) The more responsibilities the manufacturer assumes relative to its channel members, the greater the potential for profitability.
C) The extent to which channel members share costs determines the margins received by each member and by the channel as a whole.
D) While channel members can increase profitability by taking on distribution and selling expenses, advertising expenses should always remain with the manufacturer if a firm is looking for the greatest profitability.
E) Profitability is not related to the length or nature of the distribution chain but determined by the manufacturer.

F) A) and B)
G) A) and C)

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Forward integration means


A) a retailer owns a manufacturing operation.
B) a wholesaler owns a manufacturing operation.
C) retailers form a strategic channel alliance with manufacturers to purchase products at better prices since they are able to place much larger orders.
D) a producer owns an intermediary at the next level down in the marketing channel.
E) all links in the distribution chain own stock in the manufacturer's company.

F) A) and E)
G) C) and D)

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