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Which of the following statements regarding service branding is most accurate?


A) New services cannot be patented and therefore are rarely branded.
B) Because services are intangible and more difficult to describe, brand names and logos are of critical importance.
C) Services must include the word service in each brand name to inform customers they are not purchasing a tangible product.
D) Brand reputation has little impact on a firm's ability to introduce new services.
E) Unlike tangible products, services do not use subbranding.

F) A) and B)
G) A) and E)

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What are the five shapes that a product life cycle can take? For each type,describe (as an option,draw)its characteristics.

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The generalized product life cycle (PLC)...

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Which of the following occurs during the decline stage of the product life cycle?


A) Sales drop.
B) Flanking product lines are added.
C) The product becomes less vulnerable to changes in the marketing environment.
D) Promotional support is increased.
E) Competition becomes intense as more competitors enter the market.

F) C) and E)
G) A) and E)

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A strategy of harvesting may be employed in the decline stage of a product life to


A) maintain primary demand for a product category.
B) acquire as many new customers as possible.
C) maintain the ability to meet ongoing customers' requests.
D) eliminate all production costs.
E) reposition the product.

F) A) and D)
G) A) and C)

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If a firm's marketing dashboard displays a CDI over 100 for a consumer packaged good,such as Hawaiian Punch,this indicates which of the following?


A) a weak brand position in a segment
B) a strong brand position in a segment
C) above-average product category purchases by a market segment
D) below-average product category purchases by a market segment
E) There is not enough information to make any conclusions.

F) A) and B)
G) D) and E)

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The lack of profit in the introductory stage of the product life cycle is very often the result of


A) pricing the product too low in an attempt to quickly gain market share.
B) targeting the wrong target market segment.
C) a lack of wholesaler support.
D) the large investment costs in product development.
E) ineffective execution of the marketing program.

F) A) and B)
G) A) and C)

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Brand extensions is the practice of


A) manufacturing a product under a new name that consumers will view as an entirely new product line.
B) manufacturing a new product with the same brand name for a new market segment in the same product class.
C) manufacturing accessory products for the base offering, such as Barbie clothes for Barbie dolls.
D) licensing another firm to manufacture modified versions of the original product.
E) applying the current brand name to enter a completely different product class.

F) B) and D)
G) B) and E)

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New product brands introduced as defensive moves to counteract and confront a firm's competition are referred to as


A) co-brands.
B) private brands.
C) fighting brands.
D) brand extensions.
E) subbrands.

F) B) and C)
G) D) and E)

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The Make a Wish Foundation brand name is especially effective because it


A) is easy to spell and pronounce.
B) is not easily imitated.
C) suggests the service's benefits.
D) demands a hint of moral obligation.
E) is devoid of emotion.

F) D) and E)
G) B) and D)

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At which stage in the product life cycle do industry profits usually peak?


A) introduction
B) growth
C) maturity
D) decline
E) accelerated development

F) A) and B)
G) A) and C)

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Figure 10-7 Figure 10-7     -Companies can employ several different branding strategies.In Figure 10-7,C represents a __________ strategy. A)  retailer branding B)  multiproduct branding C)  multibranding D)  private branding E)  mixed branding -Companies can employ several different branding strategies.In Figure 10-7,C represents a __________ strategy.


A) retailer branding
B) multiproduct branding
C) multibranding
D) private branding
E) mixed branding

F) A) and E)
G) C) and D)

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Many U.S.consumers purchase store brands like Kirkland at Costco because they provide a lower cost alternative to other brands,and such brands have about an 18 percent market share.Companies like Costco use a __________ strategy to sell products that they do not manufacturer themselves.


A) generic branding
B) multibranding
C) co-branding
D) multiproduct branding
E) private branding

F) A) and B)
G) B) and C)

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Figure 10-7 Figure 10-7     -Companies can employ several different branding strategies.In Figure 10-7,Box A represents a __________ strategy. A)  retailer branding B)  multiproduct branding C)  multibranding D)  private branding E)  mixed branding -Companies can employ several different branding strategies.In Figure 10-7,Box A represents a __________ strategy.


A) retailer branding
B) multiproduct branding
C) multibranding
D) private branding
E) mixed branding

F) All of the above
G) D) and E)

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An aging baby boomer population has led to increased interest in developing and marketing products to satisfy the needs of this large market.As a result,moisturizing lotions and creams such as Oil of Olay are now repositioned as "age-defying" products.This is an example of which product repositioning action?


A) reaching a new market
B) reacting to a competitor's position
C) trading up
D) changing the value offered
E) product modification

F) A) and E)
G) B) and E)

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The marketing objective for a product in the __________ stage of the product life cycle is to create consumer awareness and stimulate trial.


A) introduction
B) growth
C) maturity
D) decline
E) accelerated development

F) D) and E)
G) A) and B)

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What role do people play in the managing of services? In answering the question,discuss the concept of customer experience management (CEM).

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Many services depend on people for the c...

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Figure 10-1 Figure 10-1   -Figure 10-1 represents the stages of the product life cycle.What does the portion of the curve labeled A represent? A)  introduction B)  maturity C)  growth D)  stability E)  decline -Figure 10-1 represents the stages of the product life cycle.What does the portion of the curve labeled A represent?


A) introduction
B) maturity
C) growth
D) stability
E) decline

F) A) and D)
G) A) and B)

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Figure 10-1 Figure 10-1   -Figure 10-1 represents the stages of the product life cycle.What does the portion of the curve labeled B represent? A)  introduction B)  maturity C)  growth D)  accelerated development E)  decline -Figure 10-1 represents the stages of the product life cycle.What does the portion of the curve labeled B represent?


A) introduction
B) maturity
C) growth
D) accelerated development
E) decline

F) A) and B)
G) All of the above

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Which of the following is false about a multibranding strategy?


A) With a multibranding strategy, there is no risk that a product failure will affect other products in the line.
B) Some large firms have found that the complexity and expense of implementing a multibranding strategy outweigh its benefits.
C) With a multibranding strategy, each brand is unique to each market segment.
D) A multibranding strategy is used when a firm produces products and sells them under the brand name of a wholesaler or retailer.
E) Some multibrands are introduced to confront competitors' brands.

F) A) and B)
G) B) and D)

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As product adopters in the diffusion of innovation,members of the early majority


A) have a fear of debt and use neighbors and friends as information sources.
B) are skeptical and have below average social status.
C) are deliberate and use many informal social contacts.
D) are leaders in social settings and have a slightly above average education.
E) are venturesome, highly educated, and use multiple information sources.

F) A) and C)
G) A) and B)

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